Ramsey Volvo

Appointment to wait for an oil change almost two hours. Request to look at a low battery warning was Not looked into in any meaningful manner Request to look at a low battery warning was Not looked into in any meaningful manner More

Great customer service reps, great mechanics and technicians… Unfortunately I have learned that Volvo, BMW, and Mercedes are the only three cars that don’t release any blueprints as to how to get a technicians… Unfortunately I have learned that Volvo, BMW, and Mercedes are the only three cars that don’t release any blueprints as to how to get at the electronics. I’d love to learn that this was not true but none of the mechanics near me could fix the technical problem I was having for that reason. The diagnostics for the technology in the car are not included in a service visit. It was very difficult in fact impossible to get an answer as to what the consequences might be if I didn’t fix the issue. The part cost more than $600 and I’m not sure if that included labor. I love the car but I also love my local mechanic who charges me about a quarter of what they charge at Volvo to do the same kind of service visit. Plus he’ll tell me what it needs and what it will cost and in the future. Frustrating, but the CS rep was kind and as helpful as he could be. More

The service is always consistent, friendly, courteous and efficient. I have had a Volvo for many years. and efficient. I have had a Volvo for many years. More

This is our second XC90 purchase with Ramsey Volvo. The sales and service departments are both fantastic. We worked with Brad for our recent purchase and he was responsive, kind and patient! We would defin sales and service departments are both fantastic. We worked with Brad for our recent purchase and he was responsive, kind and patient! We would definitely purchase another vehicle with Brad’s assistance. John, I’m the Serb or department, is always very helpful as well. More

Great service would use them again. Didn’t try to sell me parts or services I didn’t need parts or services I didn’t need More

Great prices and supportive staff. I believe they have Great prices and supportive staff. I believe they have the largest variety and opportunity for price/availability. Great prices and supportive staff. I believe they have the largest variety and opportunity for price/availability. More

They deliver with what they promise from the original deal on car to service of vehicle. deal on car to service of vehicle. More

On time, thorough, accurate cost estimate in advance of service. Wash and vacuum a much appreciated plus. service. Wash and vacuum a much appreciated plus. More

Great experience, caring and considerate staff, best Volvo dealership to go to as always. Thank you for always taking a great care! Volvo dealership to go to as always. Thank you for always taking a great care! More

It was an extremely frustrating experience dealing with Ramsey Volvo over a simple issue on the plate.  I leased a car from Ramsey Volvo at the end of July. Now after two months, I’m still waiting for t Ramsey Volvo over a simple issue on the plate.  I leased a car from Ramsey Volvo at the end of July. Now after two months, I’m still waiting for the plates to arrive, and they left me without even a temp tag for the past 3 weeks. I was able to reach out to NJ MVC, who confirmed they haven’t even received the registration application from the dealer by now. During the past month, I have tried to contact the dealer dozens of times, asking for a new temporary tag and statues of the permanent plate. But no one is willing to look into that. Some just said this is not their business and I can only contact my initial point of contact (I used a broker and he cannot get any response from his contact either). Some just transferred me to voicemails and never called me back. When asking for the DMV guy, one told me there’s no such person, one told me the guy went home for the day (at 3pm!), and one told me the guy only come to work in the afternoon. When talking with the general manager Jeff Falk, first time he said he will look into it and call me back the next day (which never happened). When calling Jeff again one week later, he initially told me the delay is normal and asked me to just wait, then just transferred my call to his own voicemail. I tried to call Jeff several times since then, but he was always too busy to pick up the phone or call me back.  Now I’m left paying for the monthly fee, insurance, and parking, all without a valid plate or temporary tag to use the car for three weeks. I was expecting a dealership to at least give me some updates on the plate statues after charging hundreds of dollars for doc fee and DMV fee, but this level of ignorance from Ramsey Volvo is just insane.  More