Ram Country Del Rio

Searched for a new Toyota Tundra on the Internet. I was contacted by only two of the dealerships in my region. Sammy, Internet sales at Ram Country called me and asked what I wanted. I told him "Tundra Cre contacted by only two of the dealerships in my region. Sammy, Internet sales at Ram Country called me and asked what I wanted. I told him "Tundra Crewmax 5.7L, red or black". Sammy guided me to the webpage and while he was walking around the lot, explained the major differences between each of my picks. We settled on a Texas Edition because of Sammy's recommendation, and Sammy's knowledge of the Toyota rebates available. It was priced to give the most bang for the buck. I told him I had the invoice, so please give me a no-nonsense quote and I'd wire the money right then. Sammy gave a very fair price and offered to deliver the truck. I was going to be in town later that week, so I said wait. In the meantime I got financing from a big lender. I asked Sammy if he would beat it, and he did. The day of delivery, the truck was detailed and all of the paperwork was properly prepared. The staff there gave me a quick walk-around, explaining all of the features and hooked up my phone to the hands-free feature. Overall: No-nonsense, relatively transparent, professional, and quick. They know how to sell a car over the Internet. More

On 4/19/10. On this date I went to RamCountry Toyota to get my inspection done. While there Sandra from Toyota services took my truck to the service dept. At that point I went shopping around to lot. Duri get my inspection done. While there Sandra from Toyota services took my truck to the service dept. At that point I went shopping around to lot. During this time Sandra came up to me and asked for my insurance card and i gave it to her for the inspection process. I was approached by Felipe and test drove a Dodge Truck. They did their best to get me approved but unable to that day. I then went back to Toyota to pick up my truck I ended up waiting for more than 30min cause they couldn't find my insurance card. Sandra stated that the sales rep (Felipe/Julio) had it. They were paged and no answer. About 20min later Sandra told me that they (Felipe/Julio) didnt answer. She had the nerve to ask me if i wanted her to call my insurance company to get another copy of my insurance card. I told her i was going to Dodge side to ask Felipe and Julio in person. They went to lunch. I got a hold of them on their personal cellphone and they stated that they never got my insurance card. I then called Sandra and she said that the inspector placed the card in my cup holder and of course nothing was there. I later called and spoke to Toyota Sales manager Steven and told him what happened. He asked for my cell number and was going to contact me when he found it. A few minutes later he calls and leave a message on my voice mail laughing and stated " what type of ring tone is this" continued laughing. That is why I will never give this company my business and recommend others to shop else where. They are so unprofessional and imature. More

We had a very awful experience here. The not-so-friendly service manager, Carlos, kept trying to charge me an extra $89 "diagnostic fee" even though I was having them do the repairs. When I came to pick up service manager, Carlos, kept trying to charge me an extra $89 "diagnostic fee" even though I was having them do the repairs. When I came to pick up the car the fee was not on the bill, so I assumed that he realized it was a bad policy because I was paying $320 for the repairs anyways. Wrong, they made the bill wrong and keep calling me asking me to come back and pay more. Like one of the other reviewers, we also found the grime all over our steering wheel from the workers too lazy to wash their hands. More

This dealership was very unprofessional from unexperienced sales force that knew nothing about the products they sell, to a very angry sales racist sales manager. I was there to buy a new toyota unexperienced sales force that knew nothing about the products they sell, to a very angry sales racist sales manager. I was there to buy a new toyota tacoma and couldn't have any of my questions answered. I spent almost all afternoon there where I believe they wasted my time. I finished up my time there by stopping by the dodge store to pick up a couple of brochures for the dodge dakota in which I was comparing the toyota. While I was on the showroom, I was shocked when I overheard the apparent manager making extremely hurtful and deliberate racial jokes concerning african americans. I was appalled. If someone would say such horrible things about another race while customers were there, what does he say when we are not. I cant believe a person like that would even work there, let alone be in charge. After I did a little snooping around I came to find out that this mans name was Larry Benton. I just want to let everyone in and around Del Rio that looks are definitely deceiving at Ram Country. Very Very unpleasant experience, and I hope all our local friends at the Border Patrol, Laughlin AFB, all Military, and Law Enforcement are made aware of this and avoid shopping there. More

As the only option in a town that severely lacks the concept of SERVICE, I can honestly say that I'd avoid these guys if at all possible. They were not exceptionally helpful with my warranty complaints concept of SERVICE, I can honestly say that I'd avoid these guys if at all possible. They were not exceptionally helpful with my warranty complaints and couldn't even put the proper weight oil, that I specifically requested, in the vehicle. In my multiple service visits, I often ended up with shop grime on my steering wheel. Basically, after the amount of money I dumped into this stealership, I've been left with a bad taste in my mouth. They don't even seem to realize that they're representing the quality of the Jeep brand...poorly at best. Luckily, my new dealer in Oklahoma "gets it." More