Rairdon's Dodge Chrysler Jeep of Kirkland

Liars, Cheats, and Imbeciles When I came in on a Wednesday, after having purchased a Jeep on the prior Saturday, when I complained that the Jeep was not ready for me, Romar Enriqu When I came in on a Wednesday, after having purchased a Jeep on the prior Saturday, when I complained that the Jeep was not ready for me, Romar Enriquez, a THUG, threw Gang signs at me which indicated HE WOULD SHOOT ME while then shouting at me to get out of the dealership, where I was trying to pick up the Jeep I had just purchased! Lucky I wasn't a Gang Member/THUG or he might have been a dead man. Lucky for me he didn't have a gun or I might have been a dead man! A so called sales manager, then came over to my Wife and I, both in shock at having been threated and told to leave, and pleaded with us not to leave and that he would ensure and PROMISED that the person would be fired because of this and that is was not reflective of the Dealership. We accepted the Jeep. When I went in to have the work order/after market work done which we had to call to schedule,.] and get legible copies of our paper work which is all incorrect and has all the wrong loss beneficiaries. What do I see when I get there but the person who exhibited the thuggery. He IS STILL working there. They have no after sale follow ups, they did not call to schedule the work the are contractually obligated to complete, and when I told Abdul I saw he had "Fired" that person who threated to shoo me, he almost flipped out. Glad I have nothing else to doe with this dealership. A GROUP AND CULTURE OF LIARS, CHEATS, AND THUGGERY in my opinion. HOW CAN A MANAGEMENT OR DEALERSHIP EMPLOYEE PEOPLE WHO ARE SUCH LIABILITIES TO THEM? IN THIS DAY AND AGE TO THROW GANG SIGNS AND DISRESPECT YOUR CUSTOMER COULD CAUSE YOURE DEALERSHIP TO END UP IN THE NEWS IN A VERY BAD WAY. THANK GOD I WILL NEVER SET FOOT AGAIN IN THIS DEALERSHIP.. I WAS AFRAID FOR MY LIFE AFTER I SAW THAT SALEMAN STILL THERE! YOU SHOULD BE TOO. More

Where to start. I live in ghram I went to a few jeep dealerships near me and they were not able to work within my budget between $400 and $500. So I called Rairdons dealership in Kirkland which is almos dealerships near me and they were not able to work within my budget between $400 and $500. So I called Rairdons dealership in Kirkland which is almost a 2 hour drive away. And Frank the sales rep guaranteed me that he had a blue jeep gladiator in the upper $30,000 range I said awsome. So i drove my truck there to use as a trade in because he guaranteed that he had a blue jeep gladiator within his 12 dealerships. So me and my wife were excited. We went there on the 30th of November they didn't have a blue jeep he said they would have to ship it there and so we said ok i filled out the paper work for a blue jeep gladiator with the sticker price of $42,000. That we were going to lease. I asked the finance guy is he sure that he does not need my wife to fill out the paperwork as well he said ya that she didn't need to. So the new week started and on monday we received a call that the jeep we had order was sold to someone else and that I would have to fill out paperwork again for the jeep so I drove 2 hours in rush hour traffic. And the finance guy said that my wife had to fill it out as well so I asked how come they didn't have her fill it out when we were there together because she doesnt boff work until 8pm so I had to take the paper work home have her fill it out and bring it back because for some reason we could not fax it. We waited and waited and we havent recieved a call with an eta on the jeep so they said sorry the jeep they were going to get was sold to someone else and that they have one that there shipping and the place there shipping it from is just waiting on the check. We asked how come it's taking so long since our first bill is due 12/30/19 and we havent recieved our car yet they said we will adjust your bill due date soni said ok. Finally after me calling and calling they finally had a specific. Date for us and it's almost chrismas. When we received our jeep it was 5 days befor Christmas and I asked them when our new bill date is and they said still on 12/30/19 and I explained that they said they would a just bit and the finance guy said that they couldnt. When I went to pick up the jeep unnoticed that there were no all terrain tires or rock guards on it and I asked them about them because i know the final sticker paper/description paper I sighned stated it had those that's why it was more expensive than the first one we sighned for. He said we Couldnt get that one for you because the dealership didn't want to sell it to them. So I asked Frank where is the sticker label or description paper for this one and he said that he doesn't have it that he thinks the front desk lost it. So I bought this jeep without even knowing what the real sticker price was and I already gave them my trade on the 30th of November and have waited almost a month for my gladiator. Overall this experience was the worst experience I've had at a dealership and I asked Frank if they do anything special for me after all we went trough to get this car and all the waiting he said we got you the blue jeep and that was it. This is by far the worst experience I have ever had and I would advise anyone who is shopping for a bran new car to go somewhere else unless you want horrible customer service and even worse communication More

DISHONEST, RIP OFF, LIARS !!! Their, White, Gladiator "Special Deal", Stock # LL129589 for $31,999 with $8846 off MSRP is, Also, the SAME Stock # that appears in their "View Inventory", that is "Jacked U "Special Deal", Stock # LL129589 for $31,999 with $8846 off MSRP is, Also, the SAME Stock # that appears in their "View Inventory", that is "Jacked Up" to $47,987 with $2000 off MSRP !!! This is NOT a Typo', it is DELIBERATE DECEPTION !!! Their Sales Manager, Kevin, is the one who explained it to me !!! More

Lack of communication and customer service and lies! I purchased a New 2018 Jeep Trackhawk about 7 months ago. My passenger headlight went out so I contacted the service dept to schedule a appointment. I purchased a New 2018 Jeep Trackhawk about 7 months ago. My passenger headlight went out so I contacted the service dept to schedule a appointment. My new Jeep has 3500 miles on it so it seemed odd the bulb went out that fast. They did not have any loaner cars available which was a drag because not only do I work full time but I have 2 kids at the age of 3 and 5 so it was not convenient to work around this. It was not safe for me to drive at night due to one headlight being out but my main concern other than being illegal was the safety of my 2 kids. I dropped it off at Kirkland the next day and went back to work. Around 5pm I received a call back that they found the headlight assembly needed to be replaced but the part was on "back order" and they were putting back together my car and to pick it up.. I stressed to the advisor who called me that would not work due to the safety and that I needed a loaner car. He then advised me that " they do not give loaner cars to customers whos parts are on back order", he explained they did not have a time frame and so could not accommodate a loaner. If it was any other issue not related to driving illegally or the safety of my life and my children's life I would understand. I was upset but picked up my car. When I picked it up they gave me a work order that stated the part was on back order and I was not charged. Not knowing how long the part would be and the fact I couldn't drive my car at night I called the Attorney General office to explain the details and see what needed to happen since It was a safety issue and a new car. She explained that I needed to bring it to another dealership and if they also could not resolve it and I had it in writing the part was on back order I could then ask Jeep to either replace or buy back the Jeep. I called Jeep corporate to start a former complaint as well as I was told to by Attorney General. Frustrated and confused I called the Jeep Monroe store. I spoke with their service department and explained the circumstances and requested a appointment so I could move forward with the process of getting this car replaced through WA Lemon law. The advisor told me he would make some calls and get back to me. Within the hour I got a call back and explained the part was "not on back order" and they could get me in asap they had to order the head light assembly. They also told me they would be happy to give me a loaner car while I waited. Within two business days I got a call the part was in and dropped it off. In less than 4 hours it was ready and I picked it up. I was told the "bumper" was missing a few screws but they replaced them for me. Being the jeep was new this was from when Kirkland "put back together" my car after they first looked at it. I was happy to get my car fixed and be able to drive it again safely. I emailed one of the advisors that gave me his card when I was leaving to complain and explain the disappointment in their customer service. No one ever called be back. I was then waiting on the survey they send so that I could give my input on the situation but of course I never received one. Its obvious they deliberately changed my email or did not send me one because they knew I would not give them all "100's". Not only was this the worst experience I have ever dealt with ( Kirkland service ) I literally lost thousands of dollars at my job for running around without a loaner car, then having to leave Kirkland where I live and Bellevue where I work to drive to Monroe to use their service facility when Kirkland could have done it to start with instead of lying to me. I will never use Kirkland Service again and tell everyone about my experience as well. More

I’ve been using this dealer for servicing for the past 2 years. The service department is always friendly, fast, and easy to work with. years. The service department is always friendly, fast, and easy to work with. More

A salesman with Integrity and Empathy My girlfriend and I went into just look at a Jeep Rubicon to replace another vehicle we had with an ending lease. Nickolas Rodriguez (Nic) greeted us My girlfriend and I went into just look at a Jeep Rubicon to replace another vehicle we had with an ending lease. Nickolas Rodriguez (Nic) greeted us with some options and even allowed us to take the vehicle overnight to see how we liked it without the stress of a salesman standing next to us. The gesture was appreciated and fruitful. We returned the next morning to see what buying the Jeep would look like. Nic helped put some numbers together, and though they were fair, I wanted to do my due diligence in looking at other dealers. So I left. But once I got to another dealer, I had a change of heart and wanted to go back to Rairdon because I felt like in my dealings with Nic so far that he had done everything he could to help me, so I decided that if I was going to buy a Jeep, I was going to try and make it happen with them. We returned and he kindly spent another few hours helping us until we nailed down the precise vehicle and payment we wanted and felt comfortable with. In the time I spent with Nic, I must say that I was very impressed by how much integrity I saw by the end of the process. Yes, we all work to pay the bills, but sometimes, you find someone who cares more than that. It was this precise sentiment that I felt was clear to me when I visited another dealership, and it was this that encouraged me to return and close the deal at Rairdon. Rairdon has a lot of kind people, but I can say without a doubt that if it wasn't for Nic, this deal would not have gotten done. He was truthful, respectful, and in the end, he kept representing us and our needs even after he could have walked away and found a new sell. During and even as much so after the deal, Nic is so responsive it is impressive and respectful. He even gave me the last pieces of jerky he had at his desk so I didn't pass out from hunger haha. Good salesman, better person, and definitely worth giving a chance! More

The service department is the best Jeep service department around. They also seem to have the largest selection of used and new Jeeps. Satisfied customer department around. They also seem to have the largest selection of used and new Jeeps. Satisfied customer More

Poor customer service Mr. Kevin Graham, While I have time that I could come up there today, please explain to me why I should??? 1. The oil and filter change that you Mr. Kevin Graham, While I have time that I could come up there today, please explain to me why I should??? 1. The oil and filter change that you speak of below that occurred in October 2019 either had your service department use a Penzoil filter and not get it tight or did not change the filter during the October service regardless of what the paperwork says happened (both of which your Service Manager Janell Keller told me was impossible). This is causing me to question all of the service I have ever had done at your shop. Tell me why I should trust that any investigations, maintenance, or inspections in the past were done properly or will be in the future. 2. I felt like your Service Manager (Janell Keller) went out of her way to try and prove that I was lying, even going so far as to pull a Carfax to try and lay blame on me for getting subsequent service done at another location since October 2019. I am the only one that ever drives the truck, and am solely responsible for the maintenance of the truck, so I KNOW that it has not had any service since October 2019. I also know that the only time the truck has had a Penzoil filter and oil in it was July of 2019 which showed up in the Carfax report that was pulled. Tell me why I should subject myself to that kind of customer service again? 3. I spoke to you on the phone yesterday afternoon about this and you had indicated that you would call me back after looking into my concerns. I have not heard back from you other than your reply below despite multiple attempts by me to reach out to you to try and set up a meeting to resolve this issue. I would be very interested in discussing this further with you to figure out how we can move forward from here. I look forward to hearing back from you soon. You have my number. Kim Alexander 2 reviews 19 hours ago If I could leave zero stars I would do so. Took my truck in because of an oil leak in October. They told me the oil filter was loose and needed to be replaced so I asked them to just change the oil at the same time. Took it back in today because of another oil leak. Service Manager called me into her office and showed me a penzoil filter that she said came off my truck. They only use Mopar filters so she basically called me a liar and said that my truck had to have been serviced somewhere else after I had been in to see them on the 31st of October. The only service that has been done was the one in October by Rairdon. So I am left to conclude that the filter was never changed during the October service but yet had to endure the Service Manager calling me a liar. Like Share Response from the owner an hour ago Kim, I reviewed your repair orders and see that the oil and filter was changed for you in October. We are happy to inspect the vehicle and find where the oil is leaking from. Are you free to bring the vehicle in today? Kevin Graham. General Manager. More

Was told at 11:45 that the vehicle I was interested in was "still here and available for demo" by internet sales manager Karl Henry. He set up an appointment to come view the vehicle at 2:30. It is snowin was "still here and available for demo" by internet sales manager Karl Henry. He set up an appointment to come view the vehicle at 2:30. It is snowing heavily all around western washington today, so I drove 30 miles through ice and heavy snow to try and view this vehicle. When I was less than 3 blocks from the dealership I got an email that hes so sorry but the vehicle was actually sent to auction this morning and was not actually at the dealership. Huge waste of my time and safety. More

They Will Take Full Advantage of You and Your Money They will try to squeeze every single penny out of you, and will work unfairly to do so. I brought my Cherokee in in Nov 2018 to have its issues diagn They will try to squeeze every single penny out of you, and will work unfairly to do so. I brought my Cherokee in in Nov 2018 to have its issues diagnosed, and despite the advisers and technicians quoting that I only have to pay the deductible since my warranty covered the repairs, they asked me to pay an amount that was more than 2 times over what was QUOTED. Why would you even quote a price if what I'm paying is nowhere near that amount? As I begin disputing with them as well as the warranty company, they warned me that if I don't give back the rental vehicle they will charge me additional rental fees. This rental was again quoted as free on charge. This has effectively forced me into the position to give them back their car and pay the full misquoted amount. Or else I will incur even more charges. They claim the change in price due to estimated labor overages, however this was never mentioned during the 4 weeks they've had my vehicle. Only mentioned once less than a week before they were ready to give me back me vehicle. They've quoted a high labor amount to the warranty adjusters and instead of eating the charge and allowing me to walk out with the quoted price, they've put me, the customer, on the hook for their labor overages. I understand a job can take longer than expected, but if you tell a customer he will only have to pay a certain amount, DO NOT FORCE HIM TO PAY MORE! What's more is why is your inefficient labor supposed to be my charge? They way at which Rairdon Jeep conduct business is backhanded and extremely off-putting. Do not purchase your vehicles from here, not got get your vehicle serviced from here. Once they have you in, they will try every trick in the book to take advantage of you and your money. More