Quirk Works Subaru

Disappointing Trip to a Previously Great Shop I had previously brought my 2013 BRZ to Quirk several times and had great experiences - like a lot of us here I'm a car enthusiast so I pay a lot of a I had previously brought my 2013 BRZ to Quirk several times and had great experiences - like a lot of us here I'm a car enthusiast so I pay a lot of attention to required maintenance, and again like a lot of us here I really appreciate when a shop does everything you ask and nothing you don't, every time. That used to be the case at Quirk, but now unfortunately it isn't. On my latest visit to Quirk I met with Eric Deblois (who replaced Craig Berard), and since we hadn't previously met we talked for a few minutes about how I occasionally autocross and drift my BRZ, I have a couple of different sets of wheels and tires, I'm not at all gentle with the car, etc., and that I wanted the oil and filter changed, the trans and diff fluid checked, and the TPMS on my summer tires calibrated. He tried to talk me out of the trans and diff fluid check despite that being in the manual as regular maintenance and despite my hard use of the car, and also tried to talk me into a wheel alignment ("you should have it done every time you change wheels") despite the fact that I swap wheels sometimes a couple of times a weekend. A few more minutes of discussion cleared up what I wanted done, and he sent me to the waiting room. In typical Quirk fashion I was told I'd need to wait an hour but it was only about 40 minutes, which is awesome! Unfortunately when I got the car back I noticed the TPMS light was still on, and went back inside to ask Eric about it. He apologized and said he must have "forgotten to tell the guys" to do it, and he'd get them right on it. He made it sound like it would just be a minute so I didn't even go sit back down, although I should have since it took almost another 30 minutes before someone else came out to tell me that the only way they would be able to calibrate my TPMS would be to take the tires off the wheels to get at the sensors. I'm not familiar with what equipment Quirk has (and neither is Eric, apparently), but that's certainly the first I've heard of that requirement. I declined and thought I'd be on my way, but they told me they had taken the liberty of adjusting my tire pressures for me while they were at it. I had not requested this and of course I had to stop at the first gas station I passed on the way home to put the tires back to the pressures I had them at originally. I got an email from the dealer asking me to call if I had any feedback, so I did. I spoke to Alex there and while she was very nice and very patient, there didn't seem to be anything she could do to help or to assure me anything would be different next time I came in. It's unfortunate that going to Quirk had been a consistently-excellent experience and that no longer seems to be the case. More

Good salespeople My husband and I turned in our 2.5 year old Subaru Impreza (which we also bought at Quirk) for a newer vehicle and the experience at the dealership we My husband and I turned in our 2.5 year old Subaru Impreza (which we also bought at Quirk) for a newer vehicle and the experience at the dealership went very well. Ben was a great salesman, very nice, informative, knowledgeable and not pushy at all. Overall, we had a very good experience. More

False sales price on line, and the manager was so rude The manager was so rude and careless any value for your trade. The price online is not the same price you will find in store. They do this to lure cus The manager was so rude and careless any value for your trade. The price online is not the same price you will find in store. They do this to lure customers to come in and then you realize it was a false online price. I called this An Act of Fraud. Conscienceless manager. More

Don't trust them I was at there dealership in Braintree MA and my car go hit (hit and run). They had the video, but deleted the footage. I was unable to retrieve the f I was at there dealership in Braintree MA and my car go hit (hit and run). They had the video, but deleted the footage. I was unable to retrieve the footage to get the plate number of the individual the hit my car. I think it was someone that worked there and they covered it up. Do yourself a favor and go elsewhere. They are corrupt. More

false advertising Quirk advertised a Subaru Crosstek Premium MT on the internet for 20,428 (the advertisement is still up) and refused to sell us any Subaru Crosstrek P Quirk advertised a Subaru Crosstek Premium MT on the internet for 20,428 (the advertisement is still up) and refused to sell us any Subaru Crosstrek Premium MT at the advertised price. The experience was terrible and they appear to be a "bait and switch" dealer. More

Great! Willy was great in helping me find the perfect Subaru Impreza for me! Everyone was very friendly and helpful. Love the new car. I recommend this deale Willy was great in helping me find the perfect Subaru Impreza for me! Everyone was very friendly and helpful. Love the new car. I recommend this dealership to people in the area! More

"Excellent" I entered the Subaru showroom to explore the possibility of purchasing a Subaru Forester. The sales consultant was very helpful and professional. He I entered the Subaru showroom to explore the possibility of purchasing a Subaru Forester. The sales consultant was very helpful and professional. He presented several options without pressure. The dealership helped me find a very comfortable deal to achieve my goal. I ended up driving away in a new 2015 Subaru Forester. I must say, it was an excellent experience with a happy ending! Thank you Chris Collins and Owen Nuon! More