Quirk Works Subaru

I had a flat tire along Interstate 95 and needed to find a dealer close to Boston to have new tires put on. I called another Subaru dealer but was not impressed with the way they treated me on the phone, s a dealer close to Boston to have new tires put on. I called another Subaru dealer but was not impressed with the way they treated me on the phone, so I called Quirk Works Subaru. They were very friendly and helpful on the phone and they said they could put 4 new tires on my Baja and replace a headlight immediately as soon as I arrived. It was true! The manager, Mr. O'Connell, came outside to greet me as soon as we arrived, and he escorted me as I drove the vehicle into the service area. I was in a hurry because I had a doctor appointment in Boston that I could not be late for. Mr. O'Connell assured me that the service would be done in a half hour or so. He also gave me a discount on the tires and recommended a brand that was cheaper but just as good. He saved me hundreds of dollars with that recommendation! The technician also found an oil pan leak that needs to be fixed in the near future. The manager came and got me and took me to the service area so I could actually see the leak and the rust that was causing the leak to occur. I am so impressed with the service at Quirk that I plan to drive all the way from my house in southern Rhode Island to Braintree, MA to have all future service done on my Subaru Baja. I have never been so impressed with a dealer before. He got me in and out on time and I made it to my doctor appointment on time, too. Aside from getting me in and out on time, the manager also gave me the option of taking the Quirk shuttle to the Red Line train station if I wanted to get to Boston earlier. He even said they would pick me up at the train station upon my return if I chose to go. I didn't take the shuttle this time, but next time I plan to leave my car for service and go into Boston via shuttle and train. How great is that?! -- being in Boston and not worrying about where to park the car and then having someone pick you up at the train station and drive you to your car?! Quirk is the only dealer I know who offers "valet" service! More

Absolutely perfect experience start to finish. After printing out a couple coupons online, I was treated very professionally. I was offered a loaner vehicle (was in for 60k service on my STi) which I tu printing out a couple coupons online, I was treated very professionally. I was offered a loaner vehicle (was in for 60k service on my STi) which I turned down and spent the morning in the clean hospitality area. All my questions were promptly answered, and I was even taken into the bays to see outstanding issues (light pitting on my rotors) as well as having the opportunity to talk to the tech/mechanic about oil/diff fluid color and consistency. A+ for involving me in the service process so I understood everything that was being done as well as addressing any concerns that I had. Since I rolled a new battery into the service, I was happy to have the labor charge on that cut down considerably. I'm not from this area, but my family is, and you can be sure next time I'm in the area I'll be stopping back for service here. I will also mention this dealership is highly rated on NASIOC and IWSTI for service. More

Dear Mr. Quirk, I can't let another day go by without Dear Mr. Quirk, I can't let another day go by without thanking you sincerely for having an excellent service center with a star staff like Dan O'Conn Dear Mr. Quirk, I can't let another day go by without thanking you sincerely for having an excellent service center with a star staff like Dan O'Connell. Dan O' is prompt and attentive to the issue and concern with my 2010 Subaru Legacy. I was told that the A/C of my 2010 Legacy is not that great as a comparable Camry. With all the complaints that I have expressed to Dan O', he treated me with such care and patience that it felt like I was at my wife's car service center, Prime Mercedes Benz of Norwood. Service like yours is rare in business these days, Please thank Mr O'Connell for me for going to such great lengths to make sure my Legacy's problem is corrected. You can be certain that I will continue to patronize Quick Subaru Service Center and hoping to stay with Subaru line forever. Making this kind of connection with customers will often lead to increased business and referrals. Mr James Melody, my next door neighbor is also a victim of excellent customer service by Dan O'. Thanks Again. Sincerely, Rene Jaro More

I requested an online quote for a new Subaru Forester from three local dealers. Quirk was the only one to reply with an actual quote from Frank Hessler internet sales manager. Kevin Mann was the local from three local dealers. Quirk was the only one to reply with an actual quote from Frank Hessler internet sales manager. Kevin Mann was the local salesman that handeled the actual sale and expertly described all models and options available to us. All in all it was the best new car buying experience I've ever had. More

My husband and I brought our 2000 Outback into Quirk a few months back because of a soft brake. After a few days of trial and error, Jerry Chan gave us a quote for about $5000 to finish up the brakes. We few months back because of a soft brake. After a few days of trial and error, Jerry Chan gave us a quote for about $5000 to finish up the brakes. We also had him check the rest of the vehicle and he came up with another $2000 worth of stuff that needed to be replaced. We decided to wait. We recently decided to fix the vehicle. I called Quirk to get a copy of the estimate Jerry made for me. Dano said to just come in. He would check out the entire vehicle and would give us a new quote. Since we didn't want to spend $7000 on the car he said he would seperate it out, most important to least. We ended up doing quite a bit of repairs and the cost was about 1/2 of what Jerry quoted us. After about a week, we decided to bring the car back in and finally get the brakes completed. Dave was the one who helped us this time. Even though he was not our advisor the first few times we came in he was aware we've had numerous people look at the brakes and he knew we've been told multiple times our brakes were fixed and they were not. He did not/would not return our car until he was completely satisfied with the vehicle. We finally have working brakes and again it was cheaper than what Jerry quoted us. Overall, we are extremely happy with the results. Dave and Dano were fabulous. We basically have a brand new car for 1/2 the cost of what we thought it would be. I will definitely keep going to Quirk for repairs. More

I grew up working on my own car and rarely have to bring I grew up working on my own car and rarely have to bring it in for repairs. Until recently I moved into a condo complex that does not allow ANY car I grew up working on my own car and rarely have to bring it in for repairs. Until recently I moved into a condo complex that does not allow ANY car work whatsoever. I had no choice but to find a dealership that does great work, I am very anal about who drives or works on my cars. Looking through some of the Subaru forums, I found Quirk Works Subaru as a highly respected dealership with great work, honesty, and most importantly great customer service. I needed an oil change, brake pads, brake disc, brake flush, and just to inspect things over. Made an appointment and took the car in Saturday morning, checked in with the service advisor and saw that the car was immediately pulled into the bay to be worked on. I took a self tour around the dealership and the shop; let me tell you, it was very clean. The techs seemed very professional. The shop had no oil spills, the floor was very clean. I walked to the showroom to look at the Forester, a salesman greets me, we had a small chat about the car and I was very impressed by the way he presented the Forester to me. In the end I told him that my car is in service and that I already own a Subaru. He was never at all pushy or aggressive like many other salesmen at other dealerships. The service advisor went over everything with me when the work was completed. The price for the service was very fair. I took it for a test drive around the parking lot and looked under the car, no leaks, everything was clean. Brakes work great. I am completely satisfied. I would highly recommend this place to anyone, it was a great experience. More

What a great experience I had at Quirk Subaru. I had to take my Legacy (which is the best car I have ever owned)in for a recall. They took me right away and also found a nail in my tire which they took car take my Legacy (which is the best car I have ever owned)in for a recall. They took me right away and also found a nail in my tire which they took care of. Dan couldn't have been nicer. I waited for my car in a lovely waiting area and enjoyed a great cup of coffee. Thanks Quirk Subaru! (Dan, Mark....) More

I went in to Quirk for a simple oil change. Dan came out and told me that the service tech saw that my head gaskets were leaking oil. He recommended that I get them fixed as soon as possible. The tech als and told me that the service tech saw that my head gaskets were leaking oil. He recommended that I get them fixed as soon as possible. The tech also found that my belts and spark plugs also needed to be changed. Dan recommended doing this work as well because the tech had to remove them anyway to fix the head gasket. Dan told me that he could get me a rental and start work on the car right away. Dan got me a rental car and then he took the time to explain exactly what was being done on my car. I left the dealership knowing what was being done and about how much it would cost me. My car was ready the next day and the cost was cheaper that I was originally quoted. My experience at Quirk is always excellent and this time was no different. More

I dropped the car off for a service and told Dan I was going next dorr for lunch. He said the car will be done before you even order your food. He was right, I was back in less than 20 min and the car was going next dorr for lunch. He said the car will be done before you even order your food. He was right, I was back in less than 20 min and the car was done. I was in and out in under 30 minutes total. Dan and his service crew do a great job. Consumers need to be more educated on their cars and stop blaming dealers (who are in the business of earning money just like the rest of us) for up-sell efforts. Know your car, know your dealer. Thanks Dan, you can bet I'll be back. More

I've been buying cars for 40 years. I'm very tough and demanding with car dealers. I was looking for price first and didn't care about friendliness, cooperation, service etc. Give me the best price and I' demanding with car dealers. I was looking for price first and didn't care about friendliness, cooperation, service etc. Give me the best price and I'll figure out later which dealer I want to service the car. I've run the gamut over the years from the unsavory dealer who thrives on conning customers to the dealers with integrity and a good work ethic. To my utter surprise Wissam Bassil, Sean Tenullo, Matt, and Arthur at Quirk Subaru were terrific. Right off the bat I got one low price (by internet). I shopped their price extensively with other dealers and no one could match it. Then came the paperwork and working out financing. Again, these guys made it effortless. The car was delivered to my office for inspection by me before I gave them a check. When it passed my inspection the car was mine. The next day there was a rattle in the rear. I brought it in and they couldn't do enough. These guys are the best. I wholeheartedly recommend them. More