Quirk Works Subaru

Liza is very helpful. She is knowledgeable and professional and goes the distance to help the customer! She is an asset to your dealership. Promote her!! professional and goes the distance to help the customer! She is an asset to your dealership. Promote her!! More

I refer this sale man named Flavio Fonseca to anyone who is interesting Quirk Subaru, I never seen one sale man nice and helpful like him, you will feel very relax to deal with. I think everyone have the s is interesting Quirk Subaru, I never seen one sale man nice and helpful like him, you will feel very relax to deal with. I think everyone have the same feeling like I do when go buying a car. Trust me! Chau Huynh, Quincy More

Thought I would relate my experience since it was so positive and rather unexpected, given my past dealer experiences purchasing new cars. Though I had seen and was somewhat familiar with Outbacks, I w positive and rather unexpected, given my past dealer experiences purchasing new cars. Though I had seen and was somewhat familiar with Outbacks, I wanted to perhaps compare the new OB with other brands prior to purchase....due diligence Just to gather info for my thought process, I requested an internet quote from Quirk Subaru, and Jack Hessler quickly responded with a number I thought reasonable enough to make a trip to the dealer in order to thoroughly check out the OB. I was not planning to buy that day. I arrived at Quirk, and I must say that the entire experience was quite pleasant, and even enjoyable.....go figure. Though I spoke briefly to Jack who was very pleasant and welcoming, I spent the majority of time with Bob and Jon. Let me say that I felt no pressure or insistence on their part. Both Bob and Jon sought to be informative, accommodating (even if it meant my checking out other brands), helpful, and clearly let me know that they would do whatever they could to work with me, whenever I decided I was ready. Even though I initially said I did not plan to purchase that day, they remained friendly, engaged in a positive way, and sought to answer any questions I had without rushing me, or rushing off themselves. As it turned out, I really liked the OB, and given my comfort level and constructive feeling about the folks I was dealing with, was less inclined to go elsewhere. By the way, Quirk is not geographically the closest Subaru dealer to me. I don't mind a little distance, if I am OK with the dealership. I decided I wanted to buy that day, from Quirk, we worked out the deal (fair, no hassle process) and I requested a color they did not have on the lot. Bob found one in Rhode Island, and arranged to have it there the next day. Though they made good faith effort to get the registration/sticker done that next day, we understandably ran out of time. However, they had the car prepped for me and gave me papers so I could drive it home that day. I agreed to come in after the weekend for the registation and sticker. The next day, I was pleasantly surprised to receive the registration in my e-mail. After the weekend, I went to Quirk for the sticker, was greeted by Bob and Jon in a warm and friendly manner, and Jon took the car to get my sticker while I had coffee. By far, this has been the most agreeable car purchase experience I have had to date, and I have had many, including from GM, Honda, Toyota, Nissan, and Saab. All I worked with were friendly, professional, straight forward, informative, good listeners, and both attentive and responsive to my wishes, even salesmen I did not work with, but just chatted. What more do I want. I certainly would recommend Quirk given this experience, and am working on my wife to look at the Legacy sedan. Maybe we'll do this again. More

My sister and I bought a Subaru Forester from Mr. Hessler a few months ago. The overall experience was one of the worst I have ever had buying a new car and I have bought many different cars from different d a few months ago. The overall experience was one of the worst I have ever had buying a new car and I have bought many different cars from different dealers. Mr. Hessler and I agree on a price over the internet on a new Subaru Forester with set options. They did not have the color we wanted in stock. He stated to us that it cost him about $700 to get the car from a Subaru dealer in Belmont MA, which was only about 20 miles away. I thought that cost is a bit high but we agree to it. When we were signing papers, the finance manager tried to sell us a loan with the APR of 5.9%, the going rate was about 2.9% at that time. When we told him that we were going to pay cash, he stated that the price on the contract was only good if we finance through him and at the high interest rate. This is when Mr. Hessler step in and pull the finance manager to the side. A few minutes later, Mr. Hessler sat down with us and said paying cash was fine. Mr. Hessler then proceed to rip up the old contract and provided us with a new one that has an additional $700 fee for a deal acquisition fee. To make a long story short, this has been the worst car buying experience ever for me personally. Needless to say, we will never do business with Quirk Subaru of Braintree again. More

I contacted this dealer by internet for a lease quote by fax. I explained that I have leased cars before and want transparency in the numbers. I provided the dealer with my fax number and asked for a leas fax. I explained that I have leased cars before and want transparency in the numbers. I provided the dealer with my fax number and asked for a lease quote including the MSRP, Selling Price, Money Factor, and Residual Value. These elements comprise a lease and are equivalent to knowing what you are paying for a car and what the interest rate is. Quirk sent only the payment and a vague statement that I was below dealer cost. I explained I am aware in leases dealers REDUCE the selling price and then INFLATE the money factor, which is nothing more than a transformed interest rate. (If you take the money factor and multiply it by 2400 you get the effective interest rate.) I wanted to be sure the rate was not being padded and got completely stonewalled. Mr. Hessler wrote: "Thanks much for your note and explaining, once again, what you are looking for. We find faxing info to people a cumbersome and inefficient process. I you would like to provide an email address, we will be happy to continue this discussion. If not, best of luck! We will not however publish lease competent info under any circumstances. Thanks much for your understanding!!" MY REPLY: IF IT TAKES YOU THREE FAXES TO STONEWALL AND ONLY ONE TO PROVIDE CUSTOMERS WITH A TRANSPARENT QUOTE, IT IS YOUR OWN FAULT THE PROCESS IS CUMBERSOME AND INEFFICIENT. GREAT SALES JOB: PROVIDE YOU MY EMAIL OR GET LOST? HOW ABOUT EARN THE RIGHT TO OBTAIN MY EMAIL AND A LOYAL CUSTOMER THROUGH OPEN AND HONEST COMMUNICATION - NOT DEMAND MY EMAIL BECAUSE YOU CANNOT PROVIDE ME WITH THE INFORMATION I REQUESTED. WOW, I REALLY REGRET THAT YOU ARE MAKING TOO MUCH MONEY TO SEND A FAX AND DO YOUR JOB. AND FYI, I DO NOT NEED LUCK, I HAVE CASH. I WILL GO TO ANOTHER DEALER AND LEVERAGE IT. APPARENTLY YOU DO NOT NEED LUCK IF YOU CAN BURN CUSTOMERS READY TO BUY. More

All-around excellent experience with Peter and Quirk Braintree. Before deciding on our Impreza, we made multiple trips to the dealer, took several test drives, asked a million questions, came in near cl Braintree. Before deciding on our Impreza, we made multiple trips to the dealer, took several test drives, asked a million questions, came in near closing time, and were demanding about what needed to be repaired before the sale. Though it all, Peter didn't bat an eye. No high-pressure sales pitches, just plenty of relaxed explanation and dialogue. We went to loads of dealers in the Boston area, and these guys were some of the nicest we met. They even fixed a dinged-up fog light the night before we picked the car up - even after we had already agreed to buy it as-is. Price could've been cheaper but was right in line with what you'd expect elsewhere. Definitely recommended. More

The price was great. However, the salesperson (not Kevin Mannings) who sold us the extended warranty was not helpful. Three months after buying the vehicle, we still could not receive any documentation abo Mannings) who sold us the extended warranty was not helpful. Three months after buying the vehicle, we still could not receive any documentation about buying the extended warranty but the other people there was not willing to help. Therefore we consider the services was not good. The prices however was much better than many other Subaru dealers willing to offer. In the future, I would buy new cars from this dealer but not extended warranty. More

approximately 1 year ago , my 2005 outback had a catastrophic failure of the drive train which also is a turbo .... the turbo failed in january and was replaced under warranty by a dealership in NH catastrophic failure of the drive train which also is a turbo .... the turbo failed in january and was replaced under warranty by a dealership in NH which , at the time, was the location where the car broke down.... 3 months later , while back home in the boston area, the complete failure of the engine occured ... It appears the newly installed turbo was not installed properly and was partly responsible for the total engine failure. I was absolutely livid over the fact that my previous outback, a 99, had blown it's valve cover gaskets with approximately 65K miles on it. my 05 had the initial turbo failure at approximately 45K so i was , in my mind , pretty much done with subaru forever. I took the car into quirk in braintree and dealt with Mr Dan Oconnell the service manager. I cannot say enough good things about Dan. I went in , in my opinion understandably, a pretty angry person and was pretty much told by Dan that he would go to bat for me. Dan immediately made me feel like he was going to do everything he could for me , even though i felt at the time, after the diagnosis of the catastrophic engine failure, that my car would never be the same again. I still somewhat feel that way as i just can't get past the fact that the whole drive train of my car had to be ripped out piece by piece including the engine mounts. Dan was able to get subaru to warranty the replacement of the drivetrain . the total bill was in excess of 11,000 dollars....I have brought my car back to quirk regularly since the repair 1 year ago for regular oil changes and a good once over to attempt to allay my fears about the major reconstruction of the drive train . there were a few minor things that occured in the past year but so far nothing major . I am going back in a few days for another oil change and what might be a hopefully a small issue but i have to say , considering the seriousness of the problem, 1 year later , i have nothing but good things to say about the dealership and in particular about the service manager Dan O connell. the man is a true gentlemen and a straight shooter. He has been the most straight forward person i have ever dealt with in the industry. Dan told me early on that the dealer rater site would be one strong way of sharing any positive experiences that felt i had with him and the dealership as this process was going on. I felt in my heart though that i needed to wait long enough to see if this disaster was acually going to work out. I think 1 year is enough at this point, although i will probably still be apprehensive about the car for a while longer seeing as the repair was so complicated , to say that i have been 100 % satisfied with the way the dealership and Mr Oconnell in particular handled this problem. A solid individual who i can enthusiastically recommend. The owner of Quirk is lucky to have this guy working for him More

A great experience from start to finish........no haggle internet pricing in which they actually give you the price in one email instead of going back and forth and playing games....was told by other dealer internet pricing in which they actually give you the price in one email instead of going back and forth and playing games....was told by other dealers that Quirk does a bait and switch and that the price quoted would not be honored......no such thing..sour grapes of other dealers. Upon arrival the price quoted was the price, no games......Scott McDonald, Peter R were great salespeople, no pressure, and very well informed on the car......and truly cared about customer satisfaction. Not just lip service at this dealership..........had issue with something that was caused at the factory and both sales and service ensured me it would be taken care of........and when I came back to have it taken care of, the service manager Dan O'Connell was fantastic and wanted to be sure I was fully satisfied with the resolution. I have been dealing with sales and service personnel for 25 years and I can honestly say that the folks at Quirk simply are the best ............never met someone who cared more about his service customers than Dan O'Connell.........I have another Subaru dealer closer to me, but because of Dan, I will travel the extra 12-14 miles and have my service done with Quirk. While some dealers talk a good game about how customer friendly they are and that satisfaction of customer is top priority......Quirk not only says it, but it actually is ingrained in thier operational culture from Sales to Service....Bravo Quirk and Thank You. If you want an enjoyable upfront sales or service experience this is the dealership for you. More

Very professional sales experience. My questions were answered thoughtfully, I was unsure about which model and test drives to compare were immediately arranged, I had shopped for price before coming to answered thoughtfully, I was unsure about which model and test drives to compare were immediately arranged, I had shopped for price before coming to the dealer so I knew what I expected and a very good price was agreed upon. There was no pressure - just good information that helped me to make the right decision. The finance manager worked to get me several options so I could get the best rate possible. I have never had that happen before. Great experience all around. Next time I buy a car - I will go back to Quirk. More