Quirk Works Subaru

Recently, my 2008 Subaru Impreza drove through some high water on the freeway. Soon after that, my car's Check Engine Light started to flash, the car shut off and could not be restarted. I towed it to Quirk water on the freeway. Soon after that, my car's Check Engine Light started to flash, the car shut off and could not be restarted. I towed it to Quirk Subaru and had them diagnose it. Eric Walsh was my service adviser and he was very hopeful in navigating through the diagnostic and insurance claim process. He was very proactive in filing the insurance paperwork and working with the appraiser so that my claim was handled promptly. Eric truly went above and beyond what I had expected and he should be praised for his extraordinary efforts. Thanks Eric! More

I went to quirk subaru to have some service done and like usual it was a great visit. the service rep dave is the best! he is a stand up guy that tells it how it is, very honest. So if you dont trust dealers usual it was a great visit. the service rep dave is the best! he is a stand up guy that tells it how it is, very honest. So if you dont trust dealerships go see dave I promise he will change your outlook as well as make you laugh. Thanks for everything see you next visit. More

This is my second Subaru Outback, both from this dealer. I have found the work performed to be of superior quality and both the service advisors and technicians respect the customer's time. I have had both I have found the work performed to be of superior quality and both the service advisors and technicians respect the customer's time. I have had both vehicles serviced exclusively by Quirk and have been treated very respectfully each and every time. I highly recommend this dealership and its service department. More

I had a great experience at Quirk Subaru. My salesman was a very good, He made sure that everything went smooth. At first I was skeptical about Quirk, But my salesman Joel Arroyo was very helpfull with help a very good, He made sure that everything went smooth. At first I was skeptical about Quirk, But my salesman Joel Arroyo was very helpfull with helping me through the whole thing. Also his manager Steve was very friendly and he made us feel like we got a great deal. If you are looking to purchase a subaru you should go and pay them a visit. More

I refused to go to any Subaru dealership since I purchased my car because it was such a horrible experience! However, I received a coupon in the mail for an oil change so I figured I would take that purchased my car because it was such a horrible experience! However, I received a coupon in the mail for an oil change so I figured I would take that coupon and save the $12.00. Not looking forward to dealing with Subaru I had a little attitude upon arrival. Immediately my mood changed. Eric, my Service Advisor, was friendly, courteous and not pushy at all. Since it had been 3 years since I have stepped foot in a Subaru dealership there were a few recalls on my car. Eric asked me a few questions and really listened to my answers. He explained everything and was very patient when I had several questions of my own. He explained how they do things (free inspections & such) and made me aware of some services they offer that made my day much easier. Since they were able to complete all the required work and my oil change as well as my recall I opted to leave my car for the day. I asked for a quote on 4 tires as well and got a prompt call from Eric explaining my choices and prices. Usually I would not agree to anything over the phone, but Eric had earned my trust so I authorized the new tires too. I went in for an oil change at a discount and ended up with a safer, better driving car, and a much different view of Subaru. I will ONLY go to QUIRK WORKS SUBARU from now on and will tell everyone I can how wonderful they are! Thank you Eric you have not only saved me money and time (by doing everything needed when I didn't even have an appointment!), you made my van safer and better riding, but you also earned my trust (back)and made me a Subaru lover again. You guys are great & should be very proud of the service you provide...I'm a very tough customer! More

Most recent visit: I had to bring in my car last week for a 60000 mile service. As it was planned a week in advance and knowing I couldn't wait in the waiting room this time.i drop the car with Andrew then i a 60000 mile service. As it was planned a week in advance and knowing I couldn't wait in the waiting room this time.i drop the car with Andrew then i left with the understanding that he would be in touch to let me know when she was ready for pickup and with any findings if need be. Turns out the mechanics were very thorough as usual and noticed an inner CV Boot had a tear in it. Because Andrew did a great job of explaining what the part's function is, what realistically could happen if left as is, and the exact cost of its replacement, I was able to make an informed decision on how to have them proceed. When I came later to pickup the car, Andrew was there to walk me through the details of the service that had been performed, closeout with the cashier, and let me know he would check with me the next day to make sure everything was running well. Summary: I appreciate receiving personal and personable attention from the same service rep I see initially through to the closeout and follow-up parts of the service transaction. I appreciate that the service reps I deal with keep their promises to me whether it's price, time commitment, or follow-up related. This is why I continue to be a satisfied service customer of Quirk Subaru. More

I always leave Quirk Subaru service center with a piece of mind. I searched for the best deal on tires for my '09 Legacy. Town Fair Tire, Sears, Sullivan, Firestone, and maybe a couple of other places b of mind. I searched for the best deal on tires for my '09 Legacy. Town Fair Tire, Sears, Sullivan, Firestone, and maybe a couple of other places but I wasn't happy with their prices. I new I had an oil chance due on my car so I brought it down to Braintree. I also knew I needed rear breaks. I explained to the service staff about my situation so they gave me several options, I ended up getting four-70K mile all season tires, factory breaks, alignment and an oil change for a superb price. I depend on my Subaru for work so I need reliability at all times, snow, rain, cold or hot. I will certainly continue my relationship with this service center not just for my current Subaru but for my next Subaru also. Thank you Eric, Andrew and Jamie! More

Custom ordered a car, first sales rep took my deposit. A week later, he got fired or something. Second rep took over, screamed at me on the phone, giving me attitudes about bothering them too much. I compla week later, he got fired or something. Second rep took over, screamed at me on the phone, giving me attitudes about bothering them too much. I complained to their GM of sales, so he got let go. Couldn't work out the deal with the GM of sales, so I want my deposit back. He said he couldn't find the receipt, I assume the first rep pocketed it himself. He said it's not his problem since he was employed there when I ordered (what a crock of an excuse). Got a hold of the District Manager and their "meeting" with the dealership owner, finally got my deposit back after 4 WEEKS OF MY OWN EFFORT!.... got my car out of state obviously, Mass Subaru dealers suck to no end. More

My daughter went in to purchase a new Outback which they had discussed the day before. Unfortunately, Quirk was the only LOCAL dealer that had what she wanted ON THE LOT. It took OVER 3 hours for the staff had discussed the day before. Unfortunately, Quirk was the only LOCAL dealer that had what she wanted ON THE LOT. It took OVER 3 hours for the staff to get the paperwork together. I have NO IDEA why we should be forced to endure such casual customer treatment. And, they don't seem to know what they are doing. When we discussed financing they kept changing the percentage and then told us we couldn't take the car that day if we financed. SO, we paid cash just to get out of there. (My daughter lost her car in Hurricane Sandy so was up against it..) Quirk sucks! More

I have had two very positive experiences at Quirk Works service, so I assumed it would continue. On my last visit, not so much. I brought it in for the front and rear differential fluid to be changed, t service, so I assumed it would continue. On my last visit, not so much. I brought it in for the front and rear differential fluid to be changed, to find out what was wrong with the power steering, and to see why the ABS brake light was sometimes on. They changed the fluid for $200 - fair enough. They said they did not know what was wrong with the ABS light, but would charge a $100 diagnostic fee to find out. I said ok. Turns out all they did was read the code for that and said that the left rear sensor reported it. Autozone does that for free. They said that the power steering needed a belt and a pump, which would be $850. I said no, so they charged me a $100 "diagnostic fee" for not doing the work. They said I needed new rear brakes for $1375 because there was rust on the outer-edge of the disk. What they did not know was that I had already replaced those disks so I was not going to be fooled by normal rust that was just on the edge where the calipers do not contact. The next day, Sullivan Tire fixed the power steering with a new belt for $75. So Quirk charged me $100 for not doing the work and said I needed a pump that I did not need, and another place actually fixed it for $75. Had I not reviewed my bill several times, there would have been even more things tacked on. I had to keep on getting them to remove services before I signed it. All of my past positive experiences were with Service Manager Daniel O'Connell, who as far as I can tell, no longer works there. Without him, I can't see going there any more. More