Quirk Works Subaru

Obviously the titled ‘sales manager’ I talked with and visited yesterday can’t be the responsible person knowledgeable about rules of business in MA; so I need to communicate this atrocity to a person who visited yesterday can’t be the responsible person knowledgeable about rules of business in MA; so I need to communicate this atrocity to a person who is responsible. It is illegal to play bait & switch per the Attorney General of MA, as I am sure you know. I was lured to the dealership under false pretenses. I was verbally told the specific car was for sale after seeing the add in the Boston Globe, I asked for trim/color details which were given and I then offered to buy it that minute, in fact I said “sold !” – can’t be much clearer than that! I was not allowed to reserve it with a deposit on the phone. This is common practice for dealers for a short term agreement yet Ledion stated that was an Owner policy. I said if I drove in at the end of the day I may miss the opportunity, so I offered to reschedule my day and arrive within the hour. I again stated that the car should be considered sold and left my contact info. Ledion agreed and again did not want my credit card. He only asked that I see him when I arrive. I asked for and received assurance the car would be there, and I stated to please draw up the lease as per Subaru with $189 as the payment for 36 months with $1,989 down and the buyback cost reflected in the discounted cost. This conversation occurred at about 10:15am after I had previously sent inquiry emails that were not yet responded to. I arrived, was greeted by a sales person in the lot, and I stated I had to see Leonid since I could not purchase the car on the phone. He laughed, said yes they always say ‘come on down!’ and he brought me to see Ledion, who immediately said to me the car was just sold! In the intervening hour it took for me to drive from Mansfield to Braintree the car was sold? I believed I was talking with the self-titled ‘sales manager’ authorized to accept the offer. It gets worse – I was told in the dealership that I was called and informed the car just got sold. This turned out to be the only truthful statement I heard yesterday. I had talked with Ledion at 10:15 am and I am assured the car is for sale, and he subsequently leaves me a message to tell me it just sold at 10:35am? Really? So as unbelievable as it could be imagined the car was sold in the last 60 minutes, it now was sold in only the 20 minutes after it was available to me? I was conned to come in & sign the paperwork. This dealership will be reported on review sites & to the MA Attorney General. More

I bought a Subaru Legacy along with a maintenance plan on June 11, 2011. My Business/Finance Manager Bob at the time reassured me that this plan covered dealer scheduled services. I went to the dealer today June 11, 2011. My Business/Finance Manager Bob at the time reassured me that this plan covered dealer scheduled services. I went to the dealer today at 30K miles and, surprise, I was told my plan only covered oil changes. Now, keep in mind that this plan was very pricey for just oil changes so I expected more and also Bob assured me at the time that this plan did indeed cover a lot of services. This dealership does not back up what it sells and I wouldn't give them another dime of my money. More

Joseph was excellent, he basically sold me a car over the phone. Very easy to work with. Extremely professional. I have purchased over a dozen new car in my life time I have actually purchase three vehicl phone. Very easy to work with. Extremely professional. I have purchased over a dozen new car in my life time I have actually purchase three vehicles from quirk in the past From quirk I purchased a ford explorer, expedition,(EB) winstar mini van and not to mention a Hyundai when they first came out. And now a Subaru. After that I purchased a few Toyota , Nissan, a couple of ford trucks etc. all from other dealership I say this just so you know that I am a seasoned consumer But I have to say I have never worked a more professional person like Joseph. For the first time in my life I left a dealership feeling like I didn't have to haggle and play games. I got a fare price no nonsense business with in 20 minutes we had a deal. I would strongly recommend this dealership to anyone. Trust me, I just don't buy a vehicle I like to shop but when I walked into quirk I knew that that this was the place I wanted to buy my car from. If they treat everyone the same way they treated me then I think they are going to blow their competition out of the water. PS we went to other subaru dealership before quirk , 6 in all so it wasn't like I didn't have other dealerships to compare them with and non of them compared to the service I got from quirk. More

Worst dealership experience ever. Tom who does internet sales set up an appt. so I could come in and test drive a Crosstrek. I got in there and he immediately handed me off to someone else and then I was t sales set up an appt. so I could come in and test drive a Crosstrek. I got in there and he immediately handed me off to someone else and then I was told there were no Crosstrek's to test drive. They should be out of business the way they handle customers there. More

What a horrible experience!! I emailed them to see if they had the car I was looking for, they said yes, I showed up a few hours later and after I was dragged around the parking lot for a half hour, they they had the car I was looking for, they said yes, I showed up a few hours later and after I was dragged around the parking lot for a half hour, they told me the cars were "unable to be located," talk about a bait and switch! They also told me via email that they use Kelly Blue Book to assess trade ins and promised 110% of my trade in value, only to find out that they in fact use NADA and offered me less than half of what my vehicle was worth. Against my better judgement I ordered a car through them, after 3 weeks it still wasn't there, even though I had a VIN number they couldn't tell me where it was! I ended up getting the car I wanted at a dealership that actually treats their customers with some honesty and integrity. Save yourself the trouble and stay away from these guys. Sean Griffin and Tim Long in particular, they'll do anything to get you to the dealership including lie and cheat. More

Bought a new Subaru Forester from Paul "PJ" Maginnis. If you are looking for a new Subaru make sure you ask for Pj. Best car salesman I have ever dealt with. Thanks, Pj. Maginnis. If you are looking for a new Subaru make sure you ask for Pj. Best car salesman I have ever dealt with. Thanks, Pj. More

Quirk Subaru's service dept keeps me coming back - thanks in part to Dave B., senior service advisor. He always helps no matter how difficult the problem is - and I have had many thanks in part to Dave B., senior service advisor. He always helps no matter how difficult the problem is - and I have had many More

I have owned a lot of vehicles....a lot 24 to be exact. So I have dealt with a lot of dealers and a lot of salespeople. Finding a good salesperson can sometimes be difficult. From the first moment I met So I have dealt with a lot of dealers and a lot of salespeople. Finding a good salesperson can sometimes be difficult. From the first moment I met PJ I knew I had found the right sales consultant. Knew his product line and was fast and efficient with the entire process. Wasn't pushy but gave the right amount when needed. Plus asked me if I wanted to buy the Crosstreck! Have had so many salespeople over the years afraid to ask that. I knew exactly what my trade was worth and PJ hit it right on the head! Was great through the entire process and I love my new ride. Showed me service and made sure I was happy. So anyone looking for a new Subaru, now you know who to see, PJ! Better hold on to this one MR. Quirk, I will be back again! Greg Kennedy More

Ledion was a very professional salesman. From the being he listened to what I wanted instead of tell me what kind of car to buy, he made me feel very comfortable with the purchase. I would definitely recom he listened to what I wanted instead of tell me what kind of car to buy, he made me feel very comfortable with the purchase. I would definitely recommend Ledion Proto to all my friends and family. Thank you for making my purchase pain free and easy! More

I am very pleased with my purchase! I haven't bought a new car in a while, just always fear having to deal with car salesman. I could not believe how smooth things went. I got a great deal, great intere a new car in a while, just always fear having to deal with car salesman. I could not believe how smooth things went. I got a great deal, great interest rate, and I am extremely pleased!!!! PJ when i am a few years into the loan i will be back to you and only you!!!!!!!!!!! Highly recommend dealing with PJ! More