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Puente Hills Volkswagen
City Of Industry, CA
91 Reviews
At Puente Hills Volkswagen we see customers as our guests. Guest satisfaction is not just a catch phrase it's what we live by. Our strength at Puente Hills Volkswagen is our product knowledge. You see our staff are not just VW sales service and parts people they are VW owners as well. Who better to serve you than a person who drives a Volkswagen themselves.
Our main concern in the sales department is your needs. By going the extra mile for our guests we achieve higher customer satisfaction and create lifetime guests. Our sales department is staffed with long-time Volkswagen certified salespeople managers and finance professionals.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 91 reviews
December 28, 2010
We leased the V.W GTI, a week later they call us and ask to return the car as the financing fell through. When we returned the car, upon inspection the hubcap was scraped (due to parking). They said the dam to return the car as the financing fell through. When we returned the car, upon inspection the hubcap was scraped (due to parking). They said the damage is 1300 and will not return our down payment w...hich just happens to be the amount of the damage (according to them). We explained we have full coverage, they need to take it up with Mercury. They refused to look at the proof of insurance. I had to file a claim, the insurance adjuster will go to the dealership tomorrow to inspect the damage. I REALLY hope they allow my insurance carrier to inspect the car. Bottom line...they say if the car is not fixed they will not return our down payment. They will not allow us to speak to upper management, they always say they are not available. We have been speaking to David Sepulveda, he is the Sales Manager. This isn't fair, the deal fell through AND they kept our money. We were approved for a Mini Cooper, we can't even pick it up because of the money due to us. We had to rent a car, it's been a bad experience all the way through. More
by kazumicat
Employees Worked With
David Sepulveda
