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Priority Honda Roanoke

Roanoke, VA

4.6
1,411 Reviews

3311 Peters Creek Road

Roanoke, VA

24019

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1,411 Reviews of Priority Honda Roanoke

March 10, 2009

I received a service bulletin from Honda stating that if the SRS light on the indicator panel is on, that I could bring my car in and have it inspected at NO cost, and if the affected area was covered under More

by anccert
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Todd, Service Manager
Jul 08, 2010 -

Priority Honda Roanoke responded

Hey there, My name is Sarah Coyle and I work at Rick Woodson Honda. I realize that you posted this review quite some time ago and it has been addressed, but I just wanted to make sure that every online complaint we receive is being responded to on the correct medium. It is my understanding that you spoke with the general manager regarding your situation. He offered to fix your car at no charge, but you had already had it fixed elsewhere. He also promised that he would counsel the staff in hopes that this issue would not arise again, and that he would look into problems that had arisen with the service manager at that time. Is all this information correct? I wanted to follow up with you and let you know that Mike Coyle, our GM has indeed worked with our staff to prevent future issues like this. Also, based on your situation as well as other problems that came to light, Todd Milstead (the service manager you dealt with) is no longer employed at Rick Woodson Honda. I would like to thank you for bringing this problem to our attention. It was something that needed to be handled immediately, and you played a part in making that happen. If there is anything else that we can do for you, please feel free to contact myself, Mike Coyle, or anyone else at the dealership. We will be more than happy to help in any way we can. Thank you again. Sincerely, Sarah Coyle

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