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Priority Ford Norfolk

Norfolk, VA

Overview
Reviews
4.6
524 Reviews
Call Dealership (757) 419-2500
View Awards

7520 North Military Highway

Norfolk, VA

23518

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Showing 524 reviews

January 20, 2025

Mr. Drew was very attentive and thoughtful during my wait for service. I understand service and fully appreciate his position when it comes to communication between technician and customer More

by Jarvisburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Drew
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Jan 21, 2025 -

Priority Ford Norfolk responded

Thank you for sharing your experience with us! We're glad to hear that Drew provided attentive and thoughtful service during your visit. We appreciate you taking the time to highlight our team's customer care, and we look forward to serving you again in the future!

January 06, 2025

Service department like everyone else struggles as demand for more mechanics is high. However they do a good job getting your vehicle in for maintenance and/or repairs. More

by kensomart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martha
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Jan 07, 2025 -

Priority Ford Norfolk responded

Thank you for recognizing the efforts of our service team! We appreciate your understanding and patience throughout your time with us, as well as your positive feedback. We look forward to an opportunity to serve you again in the future at Priority Ford Norfolk!

January 06, 2025

There was a mixup with my appointment but Jonathan was able to still get the car fixed earlier than expected. The delivery service was very helpful as well. Thank you! More

by marlenasacks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Jan 06, 2025 -

Priority Ford Norfolk responded

Thank you for sharing your experience! We're glad to hear Jonathan and our service team were able to resolve the mixup and get your car fixed ahead of schedule. We appreciate you taking the time to share your feedback, and we hope to have the opportunity to serve you again in the future at Priority Ford Norfolk!

January 06, 2025

Great service,,price, timing was very good. Highly recommend Priority Ford Norfolk is the place to be. More

by mbpemp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kruger
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Jan 06, 2025 -

Priority Ford Norfolk responded

Thank you for sharing your experience! We're delighted to hear that our service, pricing, and timing met expectations. We appreciate your kind recommendation, and we hope to have the opportunity to serve you again in the future!

January 04, 2025

Great team at priority Ford! I love my new Ford and the staff, salesman and administrative folks were great. I also had great service after I bought my car for paint coating and More

by Gray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel- salesman, contracting- great job, his name escapes me, Naomi Simmons
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Jan 06, 2025 -

Priority Ford Norfolk responded

Gray, thank you for sharing your review! We're delighted to hear that you had a fantastic experience with our team, and it's wonderful to know you're enjoying your new Ford and the additional services. We appreciate your support, and we look forward to continuing to serve you in the future!

January 02, 2025

Katie was excellent and very quick at responding. Appreciate that she was the one dealing with my car. More

by garr112802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie
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Jan 03, 2025 -

Priority Ford Norfolk responded

Thank you for sharing your experience! We're delighted to hear that Katie provided you with excellent and prompt service throughout your time with us, and we appreciate your support! We look forward to an opportunity to serve you again in the future!

December 31, 2024

I would recommend this dealership but at this time they are short staffed and seem to be overbooking people which make the wait time longer! More

by Dawnrhames
Recommend Dealer
Yes
Employees Worked With
None
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Jan 02, 2025 -

Priority Ford Norfolk responded

Thank you for sharing your experience. We understand your concern, and we apologize for any inconvenience caused regarding longer-than-expected wait times. We'll address these concerns with our team to make improvements moving forward. However, should you wish to discuss your experience in more detail, please don't hesitate to reach out directly. We'd greatly appreciate an opportunity to address any concerns, restoring your confidence in our service for future visits. Thank you, Fred Phillips - Service Manager - 757.840.4951

December 31, 2024

Had a very positive experience with the service department; Kevin was excellent. Would highly recommend priority Ford to anyone More

by vish12
Recommend Dealer
Yes
Employees Worked With
Kevin Brink
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Jan 02, 2025 -

Priority Ford Norfolk responded

Thank you for sharing this wonderful review! We're delighted to hear about your positive experience with Kevin and our service department at Priority Ford Norfolk. We appreciate your recommendation, and we look forward to an opportunity to serve you again in the future!

December 31, 2024

I appreciated the mechanic sending me a video showing all the issues with the vehicle. Also, I appreciated Kevin's warmth and professionalism. More

by Browny Cakes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Print
Dec 31, 2024 -

Priority Ford Norfolk responded

Thank you for sharing your review! It's great to hear that you appreciated the video update and Kevin's professionalism at Priority Ford Norfolk. We're always here to ensure a transparent and warm experience for our customers. We appreciate your support and look forward to an opportunity to serve you again in the future!

December 29, 2024

I haven’t had a bad experience at Freedom Ford. They are always courteous and helpful. More

by Shari Gomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick Lube
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Dec 31, 2024 -

Priority Ford Norfolk responded

Shari, thank you for sharing this feedback. However, it looks like this review has been left for the wrong dealership. If our team at Priority Ford Norfolk can be of additional assistance, please don't hesitate to reach out. Take care!

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