Principle Volkswagen of Grapevine

I bought my Rabbit in 07 and have pleased. I always take my Rabbit in for service when indicated. The service department is excellent! I am always treated with respect. A nice touch is the car wash I get ea my Rabbit in for service when indicated. The service department is excellent! I am always treated with respect. A nice touch is the car wash I get each time my car is serviced..even just having a bulb replaced in the tail light. More

I bought my Rabbit in 07 and have pleased with every service appointment. The VW dealership service center is convenient to both my work and home so most times I wait, I have never had to wait over an h service appointment. The VW dealership service center is convenient to both my work and home so most times I wait, I have never had to wait over an hour and half for full service. They always wash my car! I took it in for just a replacement of a tail light bulb and they washed my car! LOVE that. More

I have had work done on my car at both Rusty Wallace (Garland) and Autobaun (Fort Worth) and will not ever return to either of these two dealerships. They are unknowledgeable about their cars and the s (Garland) and Autobaun (Fort Worth) and will not ever return to either of these two dealerships. They are unknowledgeable about their cars and the service departments will not fix your car correctly....so I hope your car is under warrenty!!! I had excellent service @ Metro VW and Kevin (in service) was great to work with. He was knowledgeable about the car and offered a loaner car without hesitation! I have never had a loaner car at either of the above....terrible customer service!!! More

I can say this is a great Service Department personnel for these reasons: friendliness, genuine concern for my personal needs, excellent quality of repairs. The only drawback I have is with the cost of for these reasons: friendliness, genuine concern for my personal needs, excellent quality of repairs. The only drawback I have is with the cost of maintenance. I believe if the maintenance costs were more reasonable, VW would have an undying following. More

I went in for a problem with my fuse box. They examined my car for free before explaining what the problem was and the cost. After I gave them the "green light" my car was fixed and out of the shop in und my car for free before explaining what the problem was and the cost. After I gave them the "green light" my car was fixed and out of the shop in under 30 minutes and now I have a warranty on my fuse box and electrical plugs. On top of that, it was cheap! More

I had to take my car in for a valve issue and a broken fan. The estimated time for my repair was 4 hours and they were able to complete it in 3 hours. They have a wonderful waiting area with refreshment fan. The estimated time for my repair was 4 hours and they were able to complete it in 3 hours. They have a wonderful waiting area with refreshments. My repair was extensive and was done to my satisfaction. My car runs wonderfully now! More

On scheduling service on my 2000 VW Bug for its 140,000 service I also requested them checking the 4 year old battery and the air conditioner was not putting out cold air. After they check the items they c service I also requested them checking the 4 year old battery and the air conditioner was not putting out cold air. After they check the items they called me at home and gave me what they found and gave me costs and options. They called back once the work was complete to let me know about picking up the car. They went over everything and made me feel like they cared about all their work. Job well done and they honored my coupon for discounted service. More

I've been a Metro Volkswagen customer since buying my VW Beetle in 2001. I now have over 125,000 miles on this car, and it's still going strong...thanks to the good service from Metro Volkswagen. Personal Beetle in 2001. I now have over 125,000 miles on this car, and it's still going strong...thanks to the good service from Metro Volkswagen. Personally, I feel very comfortable with the advice and guidance from ALL of the Service Advisors, and have always had the repair or maintenance done right the first time. The staff treats its customers in a very professional and customer-appreciative way!!! This goes a long way with me. More

Peter was very nice and very helpful! I took my car in for service and explained to me what was wrong and how his team would fix it and what other repairs or service I might need in the future to prolong for service and explained to me what was wrong and how his team would fix it and what other repairs or service I might need in the future to prolong the life of my vehicle. Would definitely recommend Metro VW service in Irving for any model VW. Thanks again! More

Very nice, helpful and knowledgeable gentlemen regarding the product they are selling. They were helpful in locating the vechicle I was trying to get. It was a difficult task to find a standard transmission the product they are selling. They were helpful in locating the vechicle I was trying to get. It was a difficult task to find a standard transmission 2010 CC the exterior and interior colors I was looking for. They worked with me until I felt satisfied with my purchas. I would recommend this dealership to others because you are left in peace to look at the vehicles at your leisure without being hounded and harrased with a thousand questions. They allowed me to test drive the vehicle on mu own and to ask whatever questions I needed answered. More