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Pride Hyundai of Seekonk

Seekonk, MA

4.5
2,183 Reviews

11 Taunton Avenue

Seekonk, MA

02771

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2,183 Reviews of Pride Hyundai of Seekonk

April 28, 2023

Stay away from Pride Hyundai in Seekonk. My suv was recalled with defective engine. They had my suv for 3 months. Ruined the first replacement engine that Hyundai shipped by not even chec More

by M
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Baty
Apr 28, 2023 -

Pride Hyundai of Seekonk responded

Maureen, we're so sorry you are unhappy with your experience at our dealership, however we wanted to clarify what happened because your engine was not ruined due to lack of oil in it. When you came in with an engine concern we followed Hyundai's procedures required in order to obtain an approval for an engine replacement. Once we received the approval, we ordered your engine and had to wait for Hyundai to ship it to us. What we received from Hyundai was a remanufactured engine and during the beginning of the installation process it was discovered that there was high resistance in the crank, which means the remanufactured engine they sent us was defective. In order to receive a replacement engine from Hyundai we had to go through the approval process again and submit photos and documentation that proved the engine was defective. The engine was not damaged due to lack of oil, internal components were defective upon receipt and because of that Hyundai sent us a replacement engine for your vehicle. You can certainly contact Hyundai directly to confirm this is what transpired with your engine replacement. We cannot speed up shipment of engines from Hyundai, all we can do is get on the job quickly once all parts arrive, which is what we did in order to get your vehicle back to you as quickly as possible. I'm very sorry you were not satisfied, but did everything within our power to repair your vehicle timely, some things are just out of our control. We wish you nothing but the best in the future. Sincerely, James Senra Service Manager

Apr 28, 2023 -

M responded

Correct. But the first replacement engine was ruined due to no oil in engine. That is why it had no resistant. Cars work much better with oil.

April 27, 2023

Am pleasantly surprised with the experience I had with Pride recently. Went in for a few things and was given an estimate and a time frame for the work. The service people were pleasant and helpful. B More

by Freddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not recall sadly
Apr 28, 2023 -

Pride Hyundai of Seekonk responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Roger Paim Service Manager

April 27, 2023

Easy and quick service ,I had a recall scheduled they found another one a day took care of them both at the same appointment. A time saver is always appreciated.!! More

by kkesner7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Baty
Apr 28, 2023 -

Pride Hyundai of Seekonk responded

Thanks for sharing your thoughts about your experience with Pride Hyundai of Seekonk. We appreciate your business and hope to see you again soon! Roger Paim Service Manager

April 27, 2023

Right on time good deal on my tires very nice staff explained everything to me nice More

by PJC6252
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Costa
Apr 28, 2023 -

Pride Hyundai of Seekonk responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Roger Paim Service Manager

April 26, 2023

It use to be better but I feel the rating is going downhill. They don't help the people with real problems with the new cars .That's why I will keep my car and not buy a new one ,but I do like the sal More

by mariedb153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike DoCouto, Chris Baty, Joe Costa, Kyle Waterman, Lionel Choiniere
Apr 28, 2023 -

Pride Hyundai of Seekonk responded

Thank you so much for your honest review. Your comments will be shared with the team. We appreciate your business. Roger Paim Service Manager

April 22, 2023

We had really bad experience(s) while buying Palisade from Pride Seekonk. 1) Unrealistic trade-in value: I provided them all the info regarding my trade-in car(VIN, mileage etc.,) before I drove an hour More

by Sampath
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ari Brooks, Jasmine Taylor
Apr 26, 2023 -

Pride Hyundai of Seekonk responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story. Rob Kassam General Manager

April 20, 2023

They were very helpful and courteous. I am confident that any service issues will also be excellent. More

by craigsleonard
Recommend Dealer
Yes
Employees Worked With
Ari Brooks, Daniel DePietro
Apr 20, 2023 -

Pride Hyundai of Seekonk responded

Craig, Thank you so much for choosing Pride Hyundai of Seekonk! Congrats on your new purchase, and let us know if we can be of any more assistance! Rob Kassam General Manager

April 16, 2023

We thought our salesman Eric was great however, we were disappointed the car was not detailed. I asked when we test drove the car if it would be cleaned and detailed and was told yes. After it was home, More

by sadjknight
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eric Jarret
Apr 20, 2023 -

Pride Hyundai of Seekonk responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Rob Kassam General Manager

April 14, 2023

They really care about their patrons and always keep you informed on how your service is going and if something needs to be discussed. More

by mfmoore06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jef Caswell, Angel L Concepcion, Chris Baty
Apr 16, 2023 -

Pride Hyundai of Seekonk responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Pride Hyundai of Seekonk. Roger Paim Service Manager

April 13, 2023

Always very friendly and courteous and get me in and out in a timely manner! More

by rjt5576
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Baty
Apr 16, 2023 -

Pride Hyundai of Seekonk responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Pride Hyundai of Seekonk, we look forward to having you as a valued customer for many years to come! Roger Paim Service Manager

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