Prestige Toyota of Ramsey

Amazing Service Being a woman who traveled to 4 different dealers to try to get out of my current lease and into something new, I thought I had pretty much hit rock b Being a woman who traveled to 4 different dealers to try to get out of my current lease and into something new, I thought I had pretty much hit rock bottom and would have to buy my lease. This dealership was absolutely amazing. I did not have to sit for hours looking through deals I couldn't afford only to find some weird glitch in the system where I'd have to pay this "fee" that the dealer wouldn't be able to explain. I told the salesman what I wanted and within 20 minutes he had given me an option I couldn't resist. I cannot wait to begin my journey with Toyota. Thank you so much to this dealership for making this process such an enjoyable one!! More

Excellent experience My sales professional Jillian Delgado was truly exceptional. She handled a difficult experience for me in a great fashion. My brand new lease was tota My sales professional Jillian Delgado was truly exceptional. She handled a difficult experience for me in a great fashion. My brand new lease was totaled 10 days after picking it up and she got me right back on track with a new vehicle. I would highly recommend her. More

An enjoyable experience This is my third car purchase from this dealership. I travel 50 miles to purchase my car here. Their presentation, service and friendliness can not This is my third car purchase from this dealership. I travel 50 miles to purchase my car here. Their presentation, service and friendliness can not be matched. More

Great Experience My first experience with Prestige Toyota was three years ago in 2014. Chris D'Onofrio was the salesman I met. I am purchasing my 4th car from Presti My first experience with Prestige Toyota was three years ago in 2014. Chris D'Onofrio was the salesman I met. I am purchasing my 4th car from Prestige and continue returning because Chris makes the transaction easy. He is fair and responsive. I travel an hour from my home to deal with him. Great price and great service. More

COMPLETE WASTE OF HOURS OF MY TIME WITH SHADY BUSINESS TACTI We drove about an hour away on a deal for a Toyota Camry. We called for an appointment to test drive the car. Liked it and went to try to make a deal. We drove about an hour away on a deal for a Toyota Camry. We called for an appointment to test drive the car. Liked it and went to try to make a deal. When I test drive it I noticed a paper that said sold on it from 6 days ago. They said someone put a deposit on it, but it was no longer valid and not happening. They then said they put a $900 fee automatic on top of the online price. Then they said they'd waive the fee but there was a $600 fee for the shine that they put "on every car they sell" we were offered a decent deal w a trade in. We make another deal. It's been 2 hours since we originally sat down with them and we MAKE the verbal deal. Wait 20 more minutes and they tell us, get this... SORRY, THE CAR WAS SOLD AT 10:00 THIS MORNING!! Walked right out. Clearly the higher, higher ups at this Prestige must've said the deal we made wasn't good enough for them. Any place that has a car sold that someone left a deposit on, then tries to get more money out of it from you, THEN when they realize the other buyer was probably the better deal and wastes your whole day is a SHADY, LYING DEALERSHIP. Don't trust them. More

Excellent Experience I went to Toyota on 12/31/16 to get into a new lease; my appointment was with Jillian. Three days before my appointment with Jillian, she calculated s I went to Toyota on 12/31/16 to get into a new lease; my appointment was with Jillian. Three days before my appointment with Jillian, she calculated some figures for me to ensure I did not make the trip to NJ from Manhattan to waste my time. Throughout the entire process she was extremely knowledgeable, professional and honest!!! Unfortunately, honesty is not a characteristic always possessed by someone in Sales; however this time was different. We went for a test drive on the Rav4 and within 5 mins of our drive, she noticed something was off with the wheels; which she requested to be fixed right away. Something I did not notice at all. Due to circumstances beyond Toyota's control, I was unable to take the vehicle home with me the same day. Jillian stayed in touch with me for the next couple of days to offer her support; which is something I truly appreciated. Just yesterday 1/2/17, Jillian informed me the approval was received and I was able to return to toyota and pick up the vehicle. I truly do not know how I would have made it through this process without JIllian's support. She is truly exceptional!!!! More

Awesome This dealership was very professional, made me feel comfortable and not pressured, someone was always there if I had any questions or concerns. I defi This dealership was very professional, made me feel comfortable and not pressured, someone was always there if I had any questions or concerns. I definitely recommend Toyota prestige More

Friendly, Caring and Honest I was very hesitant to come to a dealership to look for a vehicle due to the fact the last one I went to I got robbed by the person selling me the car I was very hesitant to come to a dealership to look for a vehicle due to the fact the last one I went to I got robbed by the person selling me the car. Andy is amazing. He showed me EVERY option in my price budget and make sure he picked what was best suited for my lifestyle and pockets. I would recommend him to anyone who need to by a car. More

Sloppy and rushed.. Had my sequoia recall work done here. One of the SLOPPIEST job that I can imagine. They sprayed the paint. Paint was everywhere - on the cooling fans, Had my sequoia recall work done here. One of the SLOPPIEST job that I can imagine. They sprayed the paint. Paint was everywhere - on the cooling fans, engines hoses , literally every where. When I raised the concern they did nothing but lip service. They had also enticed me have the sequoia recall done at their place - since these were 10K plus jobs - that toyota was paying for, as a recall. They offered me a free oil change service in lieu, which they didnt upheld, since the management has changed and the new management is worse than the previous bunch and flat out said no (very rude). Stay away, as this is a volume driven, service center. Their mechanics are rushed and QUALITY IS NOT A PRIORITY HERE. TIP - take pictures of your car - front and back before you give them the keys - because of the volume and rush, your car may be side swiped or damaged ( bumper scratches are common) as they move so many cars in an out of the workshop at high speed. My recommendation - just stay away. Unless you are happy with slopppy jjob that you paid top dollars for. More