Premier Subaru Middlebury

They did not care On the last Sunday of August we went to Premier Subaru in Watertown and test drove a 4 cylinder 2017 Outback. We wanted to test drive a 6 cylinder ou On the last Sunday of August we went to Premier Subaru in Watertown and test drove a 4 cylinder 2017 Outback. We wanted to test drive a 6 cylinder outback but they were closing. So on the following Monday we went back. We were told that they did not have any 6 cylinder outbacks on the lot. We were told that they would have one within two weeks. They took our name and phone number and promised that someone would call us as soon as the car came in. Well it's Oct. 6th and we never have heard anything from Premier Subaru. No one followed up on our request. I guess that they didn't need our business. We did wind up buying a 2017 Outback Limited from Center Subaru in Torrington. I would not recommend anyone doing business with Premier Subaru in Watertown. Very poor way to be treated. More

Excellent, and stress-free! I went to Premier Subaru for my first lease in 2014, so I was confident I'd get decent service. However, my experience this time exceeded my expectati I went to Premier Subaru for my first lease in 2014, so I was confident I'd get decent service. However, my experience this time exceeded my expectations. Jeff greeted me when I walked in, and Ed couldn't have been a friendlier or more patient sales person. I felt genuinely well taken care of through the process of leasing a new car, everything was explained clearly, and I was impressed with the excellent customer service. Kevin, who did the finance work, was also terrific. I was treated with respect, friendliness, and there was no hard sell. I dropped in on Thursday night, and picked up my new car on Saturday. So easy, so stress-free! Jeff takes the time to meet with every customer before they leave in their new Subaru, and that was another professional courtesy that I really appreciated. More

New Forester purchased on 10/4/16 Excellent experience. Salesman, Edwin Estrada very thorough, and helpful. Patient, answered all of our questions. A very pleasant experience with the Excellent experience. Salesman, Edwin Estrada very thorough, and helpful. Patient, answered all of our questions. A very pleasant experience with the salesman and the dealership. Seamless. Rita and Mark Greene More

Great Dealership Very pleasant car buying experience. Everyone was very helpful which made the process much less stressful. I would totally recommend friends and famil Very pleasant car buying experience. Everyone was very helpful which made the process much less stressful. I would totally recommend friends and family when in the market to buy. More

What a First Class Dealership With my limited space in our garage I had to search for an auto I loved under 175 inches long. I drove 5 autos with those specifications. Jeep, GM, Ma With my limited space in our garage I had to search for an auto I loved under 175 inches long. I drove 5 autos with those specifications. Jeep, GM, Mazda, Honda and Suburu CrossTrek. Of all the dealerships visited, Premier took the time to listen to my specific needs. I worked with Michael and he put me into a comfort zone and never once compared his auto to all the ones I drove. He spent a lot of time focusing on the attributes of the Suburu (CrossTrek) We drove a CrossTrek to my home to see how well it fit in our garage and was amazed how well it drove. Everything Michael said about the CrossTrek was right on. No hard sell, no let me talk to my manager just positive attributes of the CrossTrek and the dealership. I have purchased over 10 cars in my life time but this dealership is the best. Price was what I expected and the CrossTrek that finally came in was everything Michael said. Michael wears Premier Suburu in his heart. What a terrific employee and dealership. More