Premier Honda

I have to comment on the lack of transparency and the contract terms breach/change when buying out my lease. Their lease contracts only apply to the consumer as the staff “finance guy” kept telling me t contract terms breach/change when buying out my lease. Their lease contracts only apply to the consumer as the staff “finance guy” kept telling me that has nothing to do with me buying out my lease. I had already spoke to the salesman about the discrepancy so he’d gone in and they closed the transparent, glass door and had a discussion. They all sent this guy out. I asked, “oh are you supposed to be their handler? They sent you to handle me?” To which he actually responded, “yeah, haha.” I told him that the contract set forth terms for purchasing my leased vehicle at the end of the term. He then got very condescending in his tone and tried to break down to me how I didn’t understand the contract. He told me that they had nothing to do with the lease contracts I signed even though, like I told him, it was drafted by and originated with Premier Honda. I told him there was a section for purchasing the vehicle at lease end and there wasn’t a fee. He told me, “that didn’t matter and that they can set their own price”. I told him, “I’m aware however, on the line where the dollar amount for said “fee” would go, it doesn’t say TBD or the amount they attached to the purchase price, nor was it left blank. To the contrary; it actually said $0.” He argued me down and kept belittling me and calling me a liar. He talked to me like I was a child the entire time. Then, he had the nerve to try to sell me an extended warranty, again speaking to me like I’m stupid. I declined the coverage to which he responded to the salesman that, “smart people actually protect themselves and purchase the extended warranty”, effectively calling me stupid. I have purchased four hondas, three honda pilots from three different states and I have never been treated like this which is why I told my husband not to bother coming with. I have referred SEVERAL buyers who have become Honda Pilot owners. No more. I, for sure, won’t be returning as long as this dude is there. Apparently, I don’t understand contracts as a real estate agent. Apparently, I don’t understand contracts as a Veteran. Apparently, I don’t understand contracts as a highly educated professional. In the end, they charged me a buyout/purchase fee even though my contract clearly states that the fee should have been $0. At this point, I don’t even think that was legal. In my opinion, this is not the place for women to car shop if they want to be valued and treated with respect. I witnessed and experienced a guys’ club put on full display that they couldn’t care less about women. I guess customer service went out the window with the renovations. ***I still have the physical contract in my possession and I’ve taken a picture of it as well just in case the finance guy wants to call me a liar again.*** More

I was not pleased with service while getting an oil change! I had to wait! Almost 45 minutes after I had an appointment change! I had to wait! Almost 45 minutes after I had an appointment More

I recently had a dispute with Premier Honda regarding an extended warranty issue. They resolved the issue in my favor, even though I had no paperwork to support my claim. They were not legally obligated to extended warranty issue. They resolved the issue in my favor, even though I had no paperwork to support my claim. They were not legally obligated to rule in my favor, but they did. They went above & beyond. I know where my next Honda will be purchased. I give them 5 stars PLUS More

Service is very friendly and great service. They are a little slow in the back They are a little slow in the back More

Danny and his team in the Service department were helpful and prompt. The details for the vehicle maintenance needed were clear to understand. Great work! and prompt. The details for the vehicle maintenance needed were clear to understand. Great work! More

Kevin is amazing. Very appreciative of his patience and hard work. Every workplace needs a Kevin. Very appreciative of his patience and hard work. Every workplace needs a Kevin. More

My service was prompt and my waiting time was minimal and I was given a bonus car wash! I was given a bonus car wash! More

They were fantastic about getting us back on the road after a fender bender - would highly recommend! after a fender bender - would highly recommend! More

They treated me with care always asked did I need anything just how kind everyone was anything just how kind everyone was More

My salesman Dontrail, the Finance Manager Luke and the rest of the team very accommodating to me and my family throughout the entire buying process. rest of the team very accommodating to me and my family throughout the entire buying process. More