Pohanka Lexus Chantilly

best yet Great hours and inexpensive loaner cars. Staff is always friendly and knowledgeable. Have had John B twice and never been disappointed. Wonderful! Great hours and inexpensive loaner cars. Staff is always friendly and knowledgeable. Have had John B twice and never been disappointed. Wonderful! Would recommend to everyone.! More

asad Malik service adviser, Very professional, very knowledgeable, very friendly, best service adviser I had, I would recommend every one ask for him, Dear phonka Plea Very professional, very knowledgeable, very friendly, best service adviser I had, I would recommend every one ask for him, Dear phonka Please add his name in the list More

Serviced my vehicle I brought my vehicle in for service. Lorinzo Gonzales helped me right away and made the process very easy. He kept me updated on the progress and need I brought my vehicle in for service. Lorinzo Gonzales helped me right away and made the process very easy. He kept me updated on the progress and needs of my vehicle. He is a great service writer and would recommend him to anyone. More

Excellent Attention and Professional service. The service was so fast and simple. Definitely recommend him to everyone who owns a Lexus. Thank you Asad Malik ! Professional service. The service was so fast and simple. Definitely recommend him to everyone who owns a Lexus. Thank you Asad Malik ! More

Classy Place and classy people Our service advisor is the best advisor of any dealer we have ever been to. From the way he dresses to his personality he represents this dealership l Our service advisor is the best advisor of any dealer we have ever been to. From the way he dresses to his personality he represents this dealership like no other place we have been. He actually makes us look forward to getting service done. Im pretty sure I have the name correct he is the gentleman that usually wears a hat. More

Dealer just ok Sales experience and terms of the deal were good. Aside from that everything else was below average. I hope their service dept customer service is a Sales experience and terms of the deal were good. Aside from that everything else was below average. I hope their service dept customer service is above average or I will just find another Lexus dealer. More

Great Experience My recent visit to the Service Center was a great experience. My Service Consultant James Manikath is the best!! Very knowledgeable, respecful, just t My recent visit to the Service Center was a great experience. My Service Consultant James Manikath is the best!! Very knowledgeable, respecful, just the all time greatest. He was professional and thorough regarding reason for my visit and any concerns I had. I feel very confident to drop my car at the center for services and would not trade James for any other service consultant. Thomas Tran More

Asad Malik During this visit I have interacted with Asad Malik. He was very responsive and behaved in a very professional manner. He kept me informed of progress During this visit I have interacted with Asad Malik. He was very responsive and behaved in a very professional manner. He kept me informed of progress of work on my car and when I came to pick it up all was ready on the express checkout section, and I was able to return the loaner car and pick up my car all in a minute or so. It is a very good experience which I would recommend to my friends More

Lack of Quality Control The requested service repair (mirror replacement) was not tested for functionality but simply replaced! The automatic power controls did not function The requested service repair (mirror replacement) was not tested for functionality but simply replaced! The automatic power controls did not function properly when the car was returned. A quality control should have been preformed before returning the car to me! I had to wait an additional hour for the corrective service. The vehicle was also not clean when returned. More

Great service I have two Lexus vehicles and I always bring them to Shane at Pohanka Lexus for service. I'ts always fast and easy. Thanks Pohanka. Thanks Shane I have two Lexus vehicles and I always bring them to Shane at Pohanka Lexus for service. I'ts always fast and easy. Thanks Pohanka. Thanks Shane More