Pohanka Lexus Chantilly

Excellent experience I recently moved to Centerville, VA. Since i drive Lexus Hybrid i stopped by Pohanka Lexus in Chantilly,VA to get the services for my car. Well, every I recently moved to Centerville, VA. Since i drive Lexus Hybrid i stopped by Pohanka Lexus in Chantilly,VA to get the services for my car. Well, everything from the entrance to the exit was perfect. I liked the busy atmosphere there, every one was doing their job and every customer was handled professionally. My handler was Lagii Moore. She is so caring and friendly. Also she showed me how to program my FM tunes. I didn't know about that even i was driving that car 2 years. Anyway, I liked the people people over there. More

Great Service Great customer service, great customer lounge and great staff. Ala Odeh was professional and very friendly and made my service experience very easy an Great customer service, great customer lounge and great staff. Ala Odeh was professional and very friendly and made my service experience very easy and convenient. More

Great Pepole, Great Service What a wonderful experience it was, to take my GX460 for service at Pohanka. Asad Malik, service consultant welcomed with big smiley face. He was ve What a wonderful experience it was, to take my GX460 for service at Pohanka. Asad Malik, service consultant welcomed with big smiley face. He was very knowledgeable about the service I needed. Dealing with him was a absolutely a pleasure. He was extremely courteous and explained me thoroughly about the vehicle service requirements. Helped with the loaner as well. Got a call back from him as per his promise and went back to pick up the vehicle. It drove smoothly. I was very happy with my service experience. Please thank Asad Malik for winning me over to Pohanka. Way to go Pohanka.. Mossadaq Chughtai More

Pohanka equals awesome service! I own an ES 300, and always have it serviced at Pohanka of Chantilly. I must say that John Ballin is by far the most courteous, patient, and knowledg I own an ES 300, and always have it serviced at Pohanka of Chantilly. I must say that John Ballin is by far the most courteous, patient, and knowledgeable service advisor I have ever dealt with. Leave to Pohanka to find the highest quality people to work for them. Thank you John!!! More

The best service ever My ES300 has over 171 thousand miles on it... All my service is thanks to Pohanka Lexus. Mitch has always helped me and with out fail last week again. My ES300 has over 171 thousand miles on it... All my service is thanks to Pohanka Lexus. Mitch has always helped me and with out fail last week again. Mitch is as good as it gets. My sensor had to be replaced. Cost was not much and the loaner is nice. Thank you Matie More

Excellent Car Service at Pohanka Lexus Brought my car for regular maintenance and 2 additional problems. The Servicer manager Lorenzo Gonzalez was very courteous, he carefully captured my Brought my car for regular maintenance and 2 additional problems. The Servicer manager Lorenzo Gonzalez was very courteous, he carefully captured my requests, and called me back within an hour with the mechanic recommendations and cost for the repair. He answered all my questions and I provided my OK to proceed with the work. All repairs were completed successfully and ahead of the promised date. I'm quite satisfied with this repair/maintenance visit. More

Service after the sale Have bought 3 vehicles from Pohanka over 9 years. Peter is always a professional who provides a fair deal and keeps in touch after the sale. Today too Have bought 3 vehicles from Pohanka over 9 years. Peter is always a professional who provides a fair deal and keeps in touch after the sale. Today took the RX 400 in for service. We go out of our way to get Ala as our service advisor as he always is very knowledgable, takes time to work with us including reasons for work needed and like Peter works hard to get us a fair deal on price. The true test of service is not the small repairs but the major ones. Today was a major one but Ala did his usual outstanding job and it was a good experience. We came to Pohanka from a Toyota dealer we had been with for 14 years and 11 vehicles. It was because of such sales/service as above. More

Asad Malki is awesome! Asad Malki is amazing. I can always trust he is knowledgable , truthful and has my safety and best interest in mind. Thank you for great service. Asad Malki is amazing. I can always trust he is knowledgable , truthful and has my safety and best interest in mind. Thank you for great service. More

EXCELLENT SVC Customer svc is one of the things which I always consider when buying a product or service, along with the quality of the product and service. My svc Customer svc is one of the things which I always consider when buying a product or service, along with the quality of the product and service. My svc experience with Shane Tabit is beyond wonderful. I always walk away as a satisfied customer and will remain a loyal one for as long as he's at Pohanka Lexus. I'm sending my family and friends to you for their future svc needs. More

Happy customer Just moved here from Florida and I was referred to go see Ala Odeh for my service on my Lexus. I must say he was very professional and he made me feel Just moved here from Florida and I was referred to go see Ala Odeh for my service on my Lexus. I must say he was very professional and he made me feel welcomed. I am glad that I have a reason to continue purchasing Lexus and go to a person like Ala for all my services. More