Pohanka Lexus Chantilly

Excellent service and communication I took my 2014 Lexus IS in for service when the maintenance light came on. Richard got me started right away and told me how much it would be. He was I took my 2014 Lexus IS in for service when the maintenance light came on. Richard got me started right away and told me how much it would be. He was kind and very upbeat - which is nice considering it was late and my car needed a pretty expensive maintenance. He offered me a loaner car (which was awesome considering I worked with another Lexus dealership that told me I was on my own when they ran out....) and told me he would call me when my car was ready. I received a call the next day from Richard letting me know what the technicians found and when I could pick up my car. I was working late so he said that I could keep the loaner for an additional day and pick it up the next day. When I picked up my car Richard walked out with me and went over everything that was done to the car, made sure I got in safely and even wished me a great day. Overall I was very pleased with my experience here, especially compared to other dealerships that I have dealt with before. It seems that most times, they just want to nickel and dime you or get you in and out without any care to the fact that you are a real person and your car is something you dedicate a lot of time and money to. I did not feel that way here thanks to Richard and his team. More

Happy with service I was really happy with my last visit at Pohanka Lexus. I have dealt with many of their service advisors, but this last service. Isit was extraordinar I was really happy with my last visit at Pohanka Lexus. I have dealt with many of their service advisors, but this last service. Isit was extraordinary. The amount of care and honesty I received from John Ballin was amazing. People like John are the reason I will always own a Lexus. More

Pohanka Service went over and above I recently took my car in for scheduled maintenance at Pohanka Lexus and Lagil Moore, Kevin Murray and Adeeh Di-Tech went well above to ensure the ser I recently took my car in for scheduled maintenance at Pohanka Lexus and Lagil Moore, Kevin Murray and Adeeh Di-Tech went well above to ensure the service was done right. About a year ago I purchased some aftermarket tires and rims from a local vendor; the vendor installed the wrong lug-nuts which caused the car to shake and drive abnormal. The service department identified the problem (which had the possibility to be very dangerous), and took off the damaged rims and replaced with original tires and rims at no cost. They ensured the car was safe to drive before handling over to me. They truly looked out for me and my families’ safety. The service was top-notch. Thanks More

Excellent Service I go to Pohanka Lexus Service all the time and Ala Odeh has always helped me many times and he has always been very professional and consistent in eve I go to Pohanka Lexus Service all the time and Ala Odeh has always helped me many times and he has always been very professional and consistent in every visit. More

Great Service I've owned three cars purchased from Pohanka. I always work with Shane Tabit in Lexus Service and he goes out of his way to take care of our needs. I've owned three cars purchased from Pohanka. I always work with Shane Tabit in Lexus Service and he goes out of his way to take care of our needs. More

Great Service. Ala Odeh was very helpful and professional. He was able to service my car and check my battery in a timely manner. I also really enjoyed the waiting l Ala Odeh was very helpful and professional. He was able to service my car and check my battery in a timely manner. I also really enjoyed the waiting lounge. More

Outstanding! Freddy is the best!! A true professional that does not mind going that "Extra Mile" to ensure the costumer is completely satisfied. His thorough know Freddy is the best!! A true professional that does not mind going that "Extra Mile" to ensure the costumer is completely satisfied. His thorough knowledge and dedication to his job reflects a great deal of credit to himself, Pohanka Dealership, and the Lexus Corporation. Keep up the good work!! More

LEXUS = EXCELLENCE Pohanka Lexus in Chantilly, VA is a quality dealership that truly works to make its customers feel valued. When my vehicle is serviced there, I can fe Pohanka Lexus in Chantilly, VA is a quality dealership that truly works to make its customers feel valued. When my vehicle is serviced there, I can feel confident in my ride home that my RX 350 has been fixed / serviced properly. I will continue to maintain my Lexus there in the future. Customer service there is paramount. One individual in particular who is a Service Consultant at Pohanka Lexus (Chantilly, VA) is MITCH BUSTER. He is a TREMENDOUS ASSET to the shop. The customer service I have received from him has been consistently top-notch. This guy has never ever led me astray. He is ALWAYS reachable and I have found him to be the most straight-forward, honest service person I have ever dealt with in my 19 years of multiple car ownerships. Whenever I have had a question or issue with my car, his predictions as to what may be the culprit is spot-on. Hands down, Mitch knows his stuff when it comes to knowing his cars AND his customers. For that, he has since become the only service consultant that I deal with (over the last couple of years straight). If you are taking your Lexus into the shop, Mitch is your guy. Mitch Buster can “bust” out the moves! More

Best of the Best The best of the best in customer service! Convenient and friendly! Cliff Paik has provided me and my family the best customer service for years! The best of the best in customer service! Convenient and friendly! Cliff Paik has provided me and my family the best customer service for years! More

Excellent Service Team I recently brought my IS 250 to Lexus of Chantilly for a 90K service. This is my 2nd service at this dealership. I have been very happy with their se I recently brought my IS 250 to Lexus of Chantilly for a 90K service. This is my 2nd service at this dealership. I have been very happy with their service. The entire service staff was very responsive to my needs. My compliment to Richard who went out of his way to make sure everything was taken care of with my car. Thank you Richard. I will definitely come back to Lexus of Chantilly for my next service and my next car. More