Pohanka Lexus Chantilly

Great service Ala Odah has helped me multiple times when I bring my car in for service and he has always delivered. Very professional and knowledgeable about Lexu Ala Odah has helped me multiple times when I bring my car in for service and he has always delivered. Very professional and knowledgeable about Lexus, always nice to see him when I visit More

service experiance came in for a service and Ala Odeh was my consultant. he was very nice. He also let me know i needed an inspection that i was unaware of. so i also to came in for a service and Ala Odeh was my consultant. he was very nice. He also let me know i needed an inspection that i was unaware of. so i also took care of that as well. Amazing Work.. More

Tireless My car needed very expensive engine work. John worked tirelessly with me and his organization tonprobide with a great price,superb service for a great My car needed very expensive engine work. John worked tirelessly with me and his organization tonprobide with a great price,superb service for a great experience. I am indebted to jim and pohanka. Thank you More

love my experience I was greeted by John Ballin who was professional and friendly. I had an issue with my headlight on my IS250 which turned out to be covered under warr I was greeted by John Ballin who was professional and friendly. I had an issue with my headlight on my IS250 which turned out to be covered under warranty, I will comeback and deal with John everytime. More

GX Owner Mark Riggs who is the Service Consultant that help me out was very friendly!! He told me that I need a 15,000 mi Service and explained to me everythi Mark Riggs who is the Service Consultant that help me out was very friendly!! He told me that I need a 15,000 mi Service and explained to me everything that was involved in the service. He answered all of my questions before I was able to ask one!!! Mark is a very big asset to Pohanka Lexus. Thanks for all your help Mark More

Outstanding service visit I have been taking my 2007 RX 350 for service since it was purchased in Oct 2006. Today's experience was one of the best ever. Raymon Tanyos professio I have been taking my 2007 RX 350 for service since it was purchased in Oct 2006. Today's experience was one of the best ever. Raymon Tanyos professional demeanor and friendliness far exceeded my expectations. Of special significance was his willingness to interface with the mechanics on the floor to address all my concerns and to provide satisfactory answers. I am looking forward to my next visit which will include the 60,000 mile service inspection. More

Another great service visit The service consultant, Raymon Tanyos, was extremely attentive. He greeted me with a smile even though it was very early in the morning. He explaine The service consultant, Raymon Tanyos, was extremely attentive. He greeted me with a smile even though it was very early in the morning. He explained the service needed, responded quickly to all my questions, and had the service completed sooner than anticipated. Overall, a very positive experience. Consistent with this dealership over the years that I have owned a Lexus and had it serviced at this location. More

Thanks Raymon! Over the past ten years I have had excellent experiences with the quality of work and service provided at Pohanka. As good as many past service advis Over the past ten years I have had excellent experiences with the quality of work and service provided at Pohanka. As good as many past service advisors have been, Raymon Tanyos' assistance, attentiveness, honesty, and cordiality the past several days surpasses all other service advisors I have previously encountered. Rather than simply driving in for any future servicing, I will call to assure that Raymon is available upon my arrival. More

Trust I have an almost thirteen year old SC 430 that I bought new from Pohanka. Retired, I still compound and wax it myself. Every single service call, ev I have an almost thirteen year old SC 430 that I bought new from Pohanka. Retired, I still compound and wax it myself. Every single service call, every oil change, every ding that I've experienced-they have all been taken care of at Pohanka. (Even the body work from the neighbor who backed into me!) I trust Pohanka and their service department. From John Ballin, exemplery and reassuring service counselor, to Nick and Zack who manages their body shop I have had extraordinary comfort with work that has been done right every single time. I deeply appreciate the efforts they have made to contribute to a car that I am deeply proud of. Thank you. More

Thank you Shane I have an older model Lexus and I am an older model female owner. I've been having my car serviced at Pohanka for several years and Shane Tabit has b I have an older model Lexus and I am an older model female owner. I've been having my car serviced at Pohanka for several years and Shane Tabit has been my service advisor. I can't say enough good things about how well I've been treated, whether I was there for a simple oil change, a big check-up, or concern with a funny noise. Shane has been attentive, patient, and most importantly, he paid attention to me. A lot of people could learn a great deal from him about great customer service. I am moving out of the area and can only hope I find someone like Shane when my car needs to be serviced. More