Pohanka Acura

Great Service Hana was very friendly, not pushy, and knowledgeable of the vehicle. I appreciated the time she spent working on getting the best price. Thanks Hana! Hana was very friendly, not pushy, and knowledgeable of the vehicle. I appreciated the time she spent working on getting the best price. Thanks Hana! More

Great Service experience with Shawn Walker at Pohanka We leased an Acura RDX at Pohanka around September and Shawn Walker was our Sales Consultant. Shawn was excellent right from the get go. He followed We leased an Acura RDX at Pohanka around September and Shawn Walker was our Sales Consultant. Shawn was excellent right from the get go. He followed up to provide all information when I initially contacted Pohanka via online chat and he followed up to meet me in person promptly and was very thorough and professional in his approach and in no time was able to offer me a very attractive price that also had the right package / options that we wanted in the RDX. When Shawn was busy he referred me to Phillip who was also very professional. Shawn was also very courteous and very thorough in his approach. My wife and I had a great experience and were very pleased with Shawn and the Pohanka Team. I have been to other dealerships but my experience at Pohanka Acura has been the best so far. Thanks Shawn and Pohanka!!! Raj More

Great experience at Pohanka Acura We had a great experience at Pohanka Acura over Thanksgiving weekend. We had called around to a handful of dealers with a specific car in mind, and P We had a great experience at Pohanka Acura over Thanksgiving weekend. We had called around to a handful of dealers with a specific car in mind, and Pohanka was able to offer the best price by more than $500. Everyone at the dealership was eager to please, particularly our main point of contact, Hana Supandi, who was delightful and helpful. More

My Morning with Hana at Pohanka!! Staff was super friendly and informative! & I got a really great price on an awesome car without any hassle! I looked at other dealerships in the NOVA Staff was super friendly and informative! & I got a really great price on an awesome car without any hassle! I looked at other dealerships in the NOVA area, but they did not compare to what Pohanka and the staff could offer. Overall, I am extremely happy with my experience here and would reccomend Pohanka to my closest of friends and family. More

amazing Elizabeth Kim provided excellent sales and service support for our new purchase. she was willing to work with us and bring together the best deal poss Elizabeth Kim provided excellent sales and service support for our new purchase. she was willing to work with us and bring together the best deal possible. I would highly recommend Elizabeth and Pohanka Acura for your next car purchase. More

Sunday, 11 Dec I wanted to say a big thank you to Yasir Raphael and his commitment to my wife and me as customers. We arrived earlier than expected but Yasir was ver I wanted to say a big thank you to Yasir Raphael and his commitment to my wife and me as customers. We arrived earlier than expected but Yasir was very accommodating even though the dealership was not yet open. He was very personable and not at all pushy in his demeanor. He is outgoing and a pleasure to work with, which made our experience looking for a vehicle much more desirable than we had ever expected. Ask for Yasir when you go to Pohanka Acura, you will not be disappointed. More

Disappointing Problems 2 weeks after the sale. The initial sale process was handled by Shawn Walker, primarily through email and phone/text. His communication and efforts were awesome. He was ve The initial sale process was handled by Shawn Walker, primarily through email and phone/text. His communication and efforts were awesome. He was very accommodating, helpful, and friendly. However, 2 weeks and less than 200 miles after driving the 2011 Bmw with less than 33k miles, the check engine light came on. I contacted the dealership for advice. Even though the car has an extended warranty, it wouldn't cover the diagnostic fee. I didn't feel comfortable driving from Richmond to their service dept not knowing how serious the issue was, also not knowing if they could handle the issue, since they previously told me a service reminder could only be reset with a special tool only through BMW, when in actuality there were instructions in the manual on how to do it from the inside of the car. I was reminded how their 30 day warranty would only cover 50% towards the powertrain. I contacted the customer relations person in hopes of getting some type of resolution under the circumstances. I never heard back from that person, instead all responses came from the finance dept. Also during this time I made 3 contacts regarding the payoff of the vehicle traded and the registration of the newly purchased vehicle, I never received any calls back from the 3 different people of whom I was connected to their voice mail. The answers were finally and only received from the same contact with the finance dept when they responded back by email in regards to the mechanical issue with the car. I don't know if the experience would've been different if I purchased a brand new vehicle or their brand vehicle, but I definitely don't feel I received a high level of customer service after the sale. More

Outstanding!!! Hana was extremely helpful and knowledgeable, she shared valuable information with us on the test drive she knows how everything inside the car works Hana was extremely helpful and knowledgeable, she shared valuable information with us on the test drive she knows how everything inside the car works and showed us all the safety features. Hana listended to what we were looking for in our car. She was not too pushy and gave us information on the other brands of cars that we were potentially interested in so we could compare to the Acura. Our experience was better than at any of the other dealerships we visited that day. Hana helped us find our dream car! More

Efficient, knowledgeable, and gracious. The team and Elizabeth Kim were very helpful and knowledgeable. She was gracious but also very articulate communicating just enough but not too much The team and Elizabeth Kim were very helpful and knowledgeable. She was gracious but also very articulate communicating just enough but not too much information at once. She also offered follow up help as needed which we will use. We will have questions about some of the new technological features in the car and are confident that Elizabeth will provide the help and the answers. More

A great experience. I never thought that buying a new car could be so easy and stress free. I'm extremely satisfied with the level of great costumer service that Hana and I never thought that buying a new car could be so easy and stress free. I'm extremely satisfied with the level of great costumer service that Hana and the rest of the employees provided me with. More