Pohanka Acura

Great Experience Being a long time Lexus buyer, I happened to stop in to Pohanka Acura next door to check out their latest models as Acura is also starting to redesign Being a long time Lexus buyer, I happened to stop in to Pohanka Acura next door to check out their latest models as Acura is also starting to redesign their models. The new TSX design beats anything Lexus or other luxury brands are offering. I was happy to have been helped by Nicholas Shirley. Nic was extremely knowledgeable, answering all of my questions regarding the various Acura models. I was pleasantly surprised with the experience at this dealership -- friendly and welcoming, versus the typical pushy sales that you find at most dealerships, including the high end luxury brands. Well done to Nic and the management, Rick Praml, at Pohanka Acura. More

Fast and easy new car lease RJ Jones was my initial contact at the dealership, and he spent time showing my wife and me the vehicles, and the different color options available - RJ Jones was my initial contact at the dealership, and he spent time showing my wife and me the vehicles, and the different color options available - there were many on the lot to choose from. At the time, I was not yet ready to begin the new lease. When it was time to turn in the old vehicle for a new one, I did everything online through the website, and Ryan Cartee handled the whole thing, including choosing a car for me, per my specs, validating the pricing, which equaled what I expected, and having everything ready for me so that I could minimize my time at the dealership when I turned in the old car and picked up the new one. Yong Kim handled much of the paperwork, which he had ready when I walked into the dealership, so I did not have to wait. After we were done, he spent some time showing me the newer features of the new vehicle, and set up Bluetooth, etc. He was very busy that day, so he moved very quickly with me, which is exactly what I wanted. Raymond Morton handled the finance paperwork, and he also had everything ready for me, so I did not have to wait. He was great. Everyone I dealt with at Pohanka Acura was professional and friendly, and all showed a great respect for my time, which I appreciated. No one tried to sell me anything I did not want, and they all made the entire transaction very easy, and very fast, and that is what I valued most. The car is great, by the way, we are really enjoying it. More

Excellence in Action Yong and the team at Pohanka provided us with excellent service from start to finish. This was the second car we bought from him last year and that wa Yong and the team at Pohanka provided us with excellent service from start to finish. This was the second car we bought from him last year and that was because the experience was thoroughly professional. More

Everyone was fabulous I recommend this dealership to everyone the staff is so understanding, loving, friendly, caring and simply amazing. You ALL rock and i thank you all f I recommend this dealership to everyone the staff is so understanding, loving, friendly, caring and simply amazing. You ALL rock and i thank you all for your help. More

Aweful Uneducated staff with no understanding of time estimates. I get that things run slow sometimes but they kept assuring it’d be 30 more mins. I waited 5 Uneducated staff with no understanding of time estimates. I get that things run slow sometimes but they kept assuring it’d be 30 more mins. I waited 5 and a half hours for an oil change that was said to take an hour and a half. More

Car purchase Yong and the team at Pohanka Acura made it easy to trade in and lease another vehicle. They are efficient and professional and make the transaction a Yong and the team at Pohanka Acura made it easy to trade in and lease another vehicle. They are efficient and professional and make the transaction an easy process. More

Best Sales Experiencd Yong Kim provides the best customer service and sales deal. This was the most satisfied leasing experience ever in my life. He stands on customer’s si Yong Kim provides the best customer service and sales deal. This was the most satisfied leasing experience ever in my life. He stands on customer’s side and deal for us. More

Not up to Acura standards Service manage Mike Clancey curt, rude and outrightly dismissive (unreal & terrible for an Acura dealership) - "does not" know how to treat an Acura c Service manage Mike Clancey curt, rude and outrightly dismissive (unreal & terrible for an Acura dealership) - "does not" know how to treat an Acura customer - (should not be placed in a leadership customer centric role) especially a loyal Honda customer for more than 15 years - relationship service manager and master technician saving grace - professional and customer centric - if back to this dealership it's because of these guys More

Great Experience I have purchased numerous vehicles in my life and I can say that this was the first time the salesman gave me what he said he would and didn't try to I have purchased numerous vehicles in my life and I can say that this was the first time the salesman gave me what he said he would and didn't try to drive down my trade in or up their cost. Overall best buying experience I have ever had. I drop over 7 hours to get to this dealership and got a deal that was over $4k better than local Acura dealers in my Charleston SC area......go here and you will be left a happy car owner. More

Easiest and best car buying experience! Working with Yong was yhe easiest and most enjoyable car buying experience. We were driving three hours to pick up a certified used Acura, and wanted Working with Yong was yhe easiest and most enjoyable car buying experience. We were driving three hours to pick up a certified used Acura, and wanted the process to be quick. The car was ready, paperwork already printed, and Yong was waiting for us to arrive. I will certainly look to purchase my next Acura from Yong again! More