Pohanka Acura

I bought a 2001 Acura TL from them back in 2004. It wasn't a great experience but not too bad either. Went there 2 years ago to change the tranny under warranty and the whole experience was great (Jerr wasn't a great experience but not too bad either. Went there 2 years ago to change the tranny under warranty and the whole experience was great (Jerry was the service advisor). I usually take my cars to Goodyear Gemini for state inspections and oil changes and to Koons Honda in Manassas for more serious issues. 3 weeks ago I had the 105k major service done at Koons (timing belts, water pump, spark plugs, side engine mount) mainly because of the price $1000 vs $1700 at Pohanka. They did a very good job and was told that the car is in great shape and there's nothing else that needs to be replaced. Couple of weeks later, the state inspection is due and since Pohanka is 2 minutes up the road and I just received a Free State Inspection coupon from them, I went there to do it. BAD IDEA! Dropped the car for state inspection and a brake fluid flush around 9 AM, I get a call from Tom Smith the service advisor around noon. He tells me the car failed inspection and I will have to replace the front engine mount (says it's leaking hydraulic oil?!?) and lower ball joints to pass inspection. The cost to fix all this at Pohanka? about $950 before taxes and shop fees. Whole thing smelled fishy since I didn't notice anything abnormal vibrations when accelerating hard or any noise from the ball joints, plus the car had just been inspected 3 weeks ago at Honda. So I tell him I decline the repairs and I start calling around for some quotes. First call to Goodyear Gemini in Centreville, service advisor says "I won't call names but there's a lot of Acura's coming in that failed inspection at certain dealership in the area because of lower ball joints and when they come here for a quote we find no problems with them and cars pass inspection without any need for repairs."!!! Go figure...how many Acura dealerships are close by? Just Pohanka. So being on the way home, I stopped by NTB in Chantilly for a quote, they inspected the car for about 15 minutes and then told me there's nothing wrong with the front engine mount or the lower ball joints. They see no need to replace them!!! Unfortunately they don't do state inspections but can pretty much guarantee it will pass. They suggest to remove the rejection sticker and take it to a different station for inspection. So I take their advice, stop by my house to take down the sticker and drive straight to Goodyear Gemini in Centreville. One hour and $16 later the car passed state inspection. Lesson learned: a free state inspection at Pohanka Acura will cost you $1000!!! STAY AWAY! More

I shopped two Acura dealerships and two Toyota dealerships and ended up buying my new car from the other Acura dealership. My impression of Pohanka Acura is that it is just another ordinary deale dealerships and ended up buying my new car from the other Acura dealership. My impression of Pohanka Acura is that it is just another ordinary dealership where the employees talk a good game and try to impress you with the facility and with how many cars they sell, but they'll give you a good price only if they have no other choice. In other words the customer has to know what constitutes a fair price for the new car and for his/her trade-in before walking in the door, or you'll pay too much. That's not unusual in dealerships around here, but these guys make you work too hard to convince them; it's almost as if, instead of their doing their jobs, you have to be the salesman. I ended up resenting the hoops I had to jump through to reach a fair offer, and in the end just wanted to get out of the place and go take a shower. Fortunately the other Acura dealer I visited treated me far better and we reached a fair price without all the hassle. Pohanka's location is more convenient to my home, but I'll drive a little farther when I need service rather than spend a cent there. I'm a happy customer -- but not of this dealer. More

This is the 2nd time ive had to deal with bill, and each time i do he is extremely frank about stating his company will never accept blame for anything their employees do. They rigged my headlight and are time i do he is extremely frank about stating his company will never accept blame for anything their employees do. They rigged my headlight and are trying to charge $600 for their mistake. I stated to him that only 2 places have touched my car, and the 2nd company (a repair shop) documented every part they took off. When i asked him about this he told me to just keep pressing my insurance company and that they would never do such a thing. I will do as he says but i warn everyone when dealing with this company. buyer beware.... They have a nice glossy appearance but their work is just horrible More

I took the time to read some of the other reviews on this page and I honestly have to say that I was shocked! My experience was nothing but positive and I left there feeling as though I was the only custome page and I honestly have to say that I was shocked! My experience was nothing but positive and I left there feeling as though I was the only customer in the store. I went through the route of requesting an internet quote and within 15 minutes I had been contacted by Pohanka Acura. Their promptness was what had me going there first before any other dealership. Upon arriving at the dealership, I was greated and introduced to my sales associate and 10 minutes later, greeted by the General Manager himself. I basically wanted to leave there feeling as though I had practically gotten the car for free :) I went in there expecting to deal with sales associates who had little authority for negotiations. I was surprised to find that after my initial conversation with my sales association, the General Manager himself spent over 3 hours assisting me, satisfying my requests, and basically sitting by my side to ensure that each and every piece was completed to my highest satisfaction. He even waved goodbye as I drove away in my new vehicle. I received follow-up calls by my sales associate to see if there was anything else they could do, to assess my happiness and see if everything was set. I would highly recommend this dealership - they were professional, attentive, PATIENT (I was a tough sell!) and just plain nice. I didn't feel like I was dealing with sleazy car salesmen and I appreciated their cooperation. More

After two months of owning my new RDX (2800 miles) we noticed oil was leaking from the engine. I took it to be serviced, and was told they needed to order a part - it would take three days. After a wee noticed oil was leaking from the engine. I took it to be serviced, and was told they needed to order a part - it would take three days. After a week of being unable to reach my service advisor, he told me they were waiting for another part, and the car would be ready in three more days. 4 days later I was still unable to reach my service advisor and was forced to escalate the problem (not easy!!!!!). When I heard from the Service director, I was promised their best technician would work on the car the next day. That resulted in learning the car needed a new engine. I am still waiting for a repair, though I have requested a new car since I essentially purchased a new car that needed a new engine. The dealership claims their hands are tied by ACURA. ACURA says they will eventually fix the car, so I don't need a new car. Nobody is working to make it right. This is my first, and last, ACURA. More

BE WARY OF THIS DEALERSHIP'S SERVICE DEPARTMENT I had BE WARY OF THIS DEALERSHIP'S SERVICE DEPARTMENT I had my 02 TL with 91k miles in for a Virginia State Safety Inspection. I was told that the front BE WARY OF THIS DEALERSHIP'S SERVICE DEPARTMENT I had my 02 TL with 91k miles in for a Virginia State Safety Inspection. I was told that the front ball joints were bad. When I asked for the quote for the repair and when I was hesitant not to go along with the repair the service person started treating me very very rudely. In fact I was trying to get the repair cost down so I talked to the service manager on duty and to my big surprise he would not budge and he was a bit rude too. Had I read the reviews written by "03TL" on 7/2/08 and "Itessier" on 8/14/06 before this aweful experience, I would not have dealt with them in the first place. See their reviews below. So I am warning those who would consider taking in your car for VA inspection at this dealership proceed with extra extra caution, don't get taken for a ride there, go elsewhere where you will be at least treated the way a customer is supposed to be. These people there are a bit of a cut-throat ones. More

I purchused a used MDX which was advertised with all the features including rain sensing wipers - when I discovered that the wrong windshield was on the car - and the intermittent wipers would not work - I features including rain sensing wipers - when I discovered that the wrong windshield was on the car - and the intermittent wipers would not work - I made NUMEROUS attempts to get someone to return my calls - For 2 months I worked on getting some response. I finally got there corporate customer service rep involved - She had a terrible time getting any returned calls. Pohanka told her that I was lying and that the windshield had nothing to do with the wipers!!!! She did not research that response - but passed that on to me!!!! I told her to go reserch her product - before going to the customer with that crap. She then came back with a solid no about getting the correct windshield - Because I did not save the internet advertisement on the vehicle - I couldn't prove anything. I finally got a call from the General Manager (who was suppose to call me the previous week - per the customer service rep) So, I called him and he returned the call in 24 hours - HE WAS RUDE!!! He told me the reason that I had to deal with this for so long was "because I just won't take NO for an answer!" 's Pohanka is rude - the worst customer service I have ever experienced from a dealer - ACURA's position is that I bought Pohanka - and that Acura would do nothing to satisfy the customer. More

I had my 2003 TL-S serviced for its 90k mile maintenance on July 2, 2008. I was told it would take 2-3 hours. Four hours later, I received a phone call telling me that on top of the maintenance service ($ on July 2, 2008. I was told it would take 2-3 hours. Four hours later, I received a phone call telling me that on top of the maintenance service ($450), the ball joints were worn and they recommended I get new front brakes ($350), new rear brakes ($350) - which by the way were just replaced the year before, and two new rear tires (I do not remember the price). I tell them I do not want any of the additional services. I pick up my car five hours after I had dropped it off and as I am leaving there is a loud screeching sound, like none I have ever heard before. The service manager claimed it was because I had worn out the brakes. He did not even come into the car to listen to the noise and he refused to tell me anything other than "you're the one who wore out your brakes - we didn't wear out your brakes." Poor customer service! The only reason I took my car there was because I had such a positive sales experience there. I will NEVER go there again for service and urge other customers to take their cars elsewhere. More

I have purchased a used Acura RDX from this dealer. The sales person Danny Wright was very informative about the product and helpful. Jamal at Finance was fantastic and same for Danny Montanna in Serivce. sales person Danny Wright was very informative about the product and helpful. Jamal at Finance was fantastic and same for Danny Montanna in Serivce. Mr Lenny Gonzales the General Manager of the dealership spent over 30 minutes talking to us and thinking us for our business and was extremely friendly and nice. I have purchased 23 cars both in Australia and US and this was by far the most professional dealership I have dealt with. With Thanks Ali L. More

This is the worst ever car dealer I came across. These guys are most unethical folks. Never ever sign before reading anything. Lenny Gonzales is a pain in the neck and the sales guy Kamal is another pain. guys are most unethical folks. Never ever sign before reading anything. Lenny Gonzales is a pain in the neck and the sales guy Kamal is another pain. Never ever work with them. I don't know this Lenny is in the business. More