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Plaza Toyota
Brooklyn, NY
851 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 851 reviews
September 15, 2024
Outstanding Service and Unbeatable Deal! I recently had the pleasure of leasing a new Toyota RAV4 Prime from Plaza Toyota, and I cannot express enough how impressed I am with their except I recently had the pleasure of leasing a new Toyota RAV4 Prime from Plaza Toyota, and I cannot express enough how impressed I am with their exceptional service and professionalism. From the moment I stepped into the dealership, the team went above and beyond to ensure that every detail was taken care of, despite me being a pretty difficult client! A huge thank you to General Sales Manager Marko Kauzljar and Sales Manager Mohamed Bouzerd for providing me with an amazing deal. Your efforts in making this experience smooth and stress-free are greatly appreciated. I also want to extend a special thanks to Finance Manager Kai Cheng, whose expertise made the finance process clear and straightforward, with no hidden surprises. I owe a big shoutout to Client Advisor Jaswinder Singh and Sales Associate Hazem Harhash for their hard work and meticulous attention to detail. Their patience in dealing with my numerous questions and requests was admirable. They handled everything with professionalism and determination, making sure that every aspect of my lease was perfect. The Plaza Toyota team truly delivers exceptional service, even when the task isn’t easy. Thank you again for all your hard work and dedication! You’ve earned a loyal customer. More
by Andrey Karpenko
Employees Worked With
Marko Kauzljar, Mohamed Bouzerd, Kai Cheng, Jaswinder Singh, Hazem Harhash
May 30, 2024
They worked diligently to make sure I bought the car I wanted with affordable financing. Max S. was super in reviewing all the available options and helping me close on the right vehicle. wanted with affordable financing. Max S. was super in reviewing all the available options and helping me close on the right vehicle. More
by Ekowalsky
Employees Worked With
Max S.
February 11, 2024
Had appointment for valet service for 7 45 am. They came at 8:20. The service manager did not call me to go over the work to be done. Inspection and 2 year service I had to call them around 11 They came at 8:20. The service manager did not call me to go over the work to be done. Inspection and 2 year service I had to call them around 11 am to speak to mgr . As far as I know they only did the inspection. My car was returned to me at 5:45 pm Their communication is very poor More
by Robert.belmar
Employees Worked With
Alex munoz
December 08, 2023
Doesn't Care About Customer Satisfaction I had my car get the 30K service which included tire rotation and wheel balancing, etc. When I got my car back (via delivery service) as soon as I turned it on I get the 30K service which included tire rotation and wheel balancing, etc. When I got my car back (via delivery service) as soon as I turned it on I noticed the "Low Tire Pressure" warning on the dash. How could they service my car and deal with the tires and not notice or fix that warning light? Really? You return my car to me with a warning light on the dashboard? I immediately called to speak to my service agent, Kelly Ann Jacobs. I was told she was busy and would call me back later that day. She didn't. I called the next morning and spoke to an operator who again told me Kelly Ann wasn't available but that she would give her the message and have her call me. She never called. The next day I received a call from the follow-up people asking me if I was satisfied with my service. I told them I wasn't, explained the whole situation and was told that a manager would follow up with me to correct this issue. I never received ANY call back. Clearly they just want to take your money and pretend that they care about customer satisfaction but have zero interest in actually making you satisfied. More
by YB
Employees Worked With
Kelly Ann Jacobs
July 27, 2023
I had very bad experience with this dealer. I came and scheduled an appointment for test drive, but at the appointment time they did give test drive and salesman was rude. This dealer does no I came and scheduled an appointment for test drive, but at the appointment time they did give test drive and salesman was rude. This dealer does not care about the buyer. If you care about your time and if you have any self-respect, you probably don't want to deal with them. More
by Art
Employees Worked With
Phil Esposito
June 17, 2023
You incorrectly attributed an unfavorable review of a salesman there named Eric Roseboro. He deserves a 5 or top rating. The thief there is named Kevin Kline and I think they fired him as he is not liste salesman there named Eric Roseboro. He deserves a 5 or top rating. The thief there is named Kevin Kline and I think they fired him as he is not listed as an employee More
by epsilon27182818
Employees Worked With
Kevin Kline, Eric Roseboro
June 15, 2023
Be careful when dealing with these people they are deceptive and outright thieves. Their finance department will actually lie to you to increase their commission. Salesman, Eric Roseboro is the best. deceptive and outright thieves. Their finance department will actually lie to you to increase their commission. Salesman, Eric Roseboro is the best. As for the rest, I wish I could give them a zero rating. More
by epsilon27182818
Employees Worked With
I think they fired him , Eric Roseboro
