Plaza Lincoln - Service Center

Went for routine oil change. Great service while practicing social distancing. I got a clean, sanitary and well serviced car in a very reasonable time. practicing social distancing. I got a clean, sanitary and well serviced car in a very reasonable time. More

Rob and his service dept did a fantastic job, as he has for years. The sales dept was a major disappointment. They obviously have all the business they need. We have purchased/leased 7 cars in 10 years, bu for years. The sales dept was a major disappointment. They obviously have all the business they need. We have purchased/leased 7 cars in 10 years, but Plaza will have to earn the 8th. More

Great service, always! Plaza Lincoln has the best employees, they make you feel very welcome from arrival until you leave. I have purchased two vehicles from Plaza Lincol Plaza Lincoln has the best employees, they make you feel very welcome from arrival until you leave. I have purchased two vehicles from Plaza Lincoln and they have been amazing. Wonderful people. More

Christie was very helpful. She told me I needed to call Lincoln roadside assistance and provided me the number. When the car was being towed she offered to get me a loaner vehicle. She followed up and le Lincoln roadside assistance and provided me the number. When the car was being towed she offered to get me a loaner vehicle. She followed up and let me now what was wrong and arranged to have my car returned after the repair. More

Always great service, work is always done in a timely manor. Very professional and treated me with respect. A dealership I can trust and will always use. manor. Very professional and treated me with respect. A dealership I can trust and will always use. More

Very pleased with service and the concierge process. Now just waiting on sync 4. I have been told that my vehicle should allow for the software upgrade to sync 4. just waiting on sync 4. I have been told that my vehicle should allow for the software upgrade to sync 4. More

Disappointed. Planned to have an update to my navigation system with my oil change on my MKC. I bought the Lincoln from this dealership. Due to Chovid-19 we delayed the service until the 6th of April. Our w system with my oil change on my MKC. I bought the Lincoln from this dealership. Due to Chovid-19 we delayed the service until the 6th of April. Our warranty ran out in March. Service advisor offered no solution other than paying for the update. I was very disappointed in his lack of concern. I realize things are tough all over but my wife is a nurse for Hospice and we were not in a position to get the vehicle to the dealership in March. I’ll have to think twice about buying another vehicle from Plaza Lincoln. My last two purchases were from the Plaza group but now I’ll be wary of this dealership. More

Will not revisit this dealership. I truly don't even trust that the work they said they did was even done. Dishonest at best. I spent three hours waiting for my vehicle the day i brought it in and they trust that the work they said they did was even done. Dishonest at best. I spent three hours waiting for my vehicle the day i brought it in and they didn't even look at the problem just forced a servicing on me that i didnt need. Charged 83 bucks and sent me away with a malfunctioning engine they never looked at. I called back and bobby switched me out into a courtesy vehicle after telling me he was waiting for an ordered part. Which was never disclosed to me when i left, i was told i was set. Then they call back a few hours later wanting to give me back my vehicle with the messed up engine. I was given the run around until bobby told me i have to call lincoln myself. He gave me a fluke number completely in spanish and nothing to do with lincoln, i had to google search the contact info myself. They finally said they'll change my engine out for a new engine covered under warranty which i why i went there to begin with which i also verbally indicated when i got there. Then when i got my vehicle it was filthy. There were grease stains in the entire vehicle still some in the back seat. Why were they in the vehicle that extensively and enough to dirty the entire interior. And not clean it at that? Even worse my car is still stalling. So did they even do the work? Ill have to find oit if i can get it to a dealership anytime soon. Ill never visit this dealership again. More

Only good experience so far both with service on the phone and the end result after having my car picked up and dropped off for my first check up’ phone and the end result after having my car picked up and dropped off for my first check up’ More

This location took care of a problem another Lincoln service center could not. They not only washed my car but cleaned my floor mats. Awesome service service center could not. They not only washed my car but cleaned my floor mats. Awesome service More