Plaza Lincoln - Service Center

Brought my vehicle in for a routine service. After leaving the dealership I discovered that I was not able to open the back doors. They were hitting the outside running boards. Apparently when After leaving the dealership I discovered that I was not able to open the back doors. They were hitting the outside running boards. Apparently when my vehicle was on the lift the running boards were pushed upwards. I brought my vehicle back to deal with this problem. The assistant service manager dealt with the problem by jumping in the running boards to push them back down. There was no attempt to bring my vehicle into the shop to inspect possible damage. I had to bring my vehicle back to the company that installed the running boards. They did an inspection to make sure the brackets were no bend and were structurally sound. This should have been done by plaza Lincoln as they were the ones who caused the damage by an incompetent technician. I have purchased 2 MKX SUVs there an have been bringing my vehicles there for all of the services for the past 12:years. I have been a loyal customer and did not appreciate how my issue was handled. Gary Arnold More

Quality service, professional staff, comfortable service waiting area and a complimentary car wash with service. waiting area and a complimentary car wash with service. More

Customer service was nice but did not have the service I needed like transmission service. Oil change was quick. I appreciated that. needed like transmission service. Oil change was quick. I appreciated that. More

Fast and efficient service for an oil change. Pleasant staff. Unfortunately no loaner cars available. Pleasant staff. Unfortunately no loaner cars available. More

Was on my way to dealership to purchase a SIM card when I incurred engine problems. Pulled into service they accommodated me without an appointment repaired the problem. I was on my way in a couple hours. incurred engine problems. Pulled into service they accommodated me without an appointment repaired the problem. I was on my way in a couple hours. More

On time, polite and superior workmanship Mathew at the body shop got our car in early and had it completed a head of schedule body shop got our car in early and had it completed a head of schedule More

You folks are the greatest. no complaints. Will always bring my car to you. Robert is very professional. no complaints. Will always bring my car to you. Robert is very professional. More

Service manager was courteous and helpful. I really appreciated them taking me home then delivering my car the next day I really appreciated them taking me home then delivering my car the next day More

These people did all that they could to satisfy me. The workmanship was the best. The workmanship was the best. More