Plaza Hyundai

The worse service center for a Hyundai I made an appoint to service my car oil change rotation of tires I dropped off my car on the scheduled day and time at 1:16 I went to pick up my car a I made an appoint to service my car oil change rotation of tires I dropped off my car on the scheduled day and time at 1:16 I went to pick up my car at 6:30 to find out they did not get to my car at all . They wanted me to go back Are they insane? All you see in there is employees clowning around all over the place . I would not send my worse enemy to go there. I thank God I did not purchase my car there . if there was a rating for minus 100 this place would be winners for that rating More

"Very deceiving" Worst customer service I ever had. They discussed with me a deal over the phone and asked me to meet the sales manager in person due to the employee i Worst customer service I ever had. They discussed with me a deal over the phone and asked me to meet the sales manager in person due to the employee incentives that they were going to offer me and the equity that I had for my lease trade in. Went there to meet the sales manager Jeane instead I met another sales manager Louie and it was a whole different ball game and not even close to what I was offered. I called back to talk to the sales rep Stephanie from one of their call centers and never heard back from them. Would not go back there again due to such poor and deceiving customer service. More

Excellent!!! I found the agent Lester and the manager Louis very helpful. My car experience was excellent. I highly recommend them. They worked with me to get the I found the agent Lester and the manager Louis very helpful. My car experience was excellent. I highly recommend them. They worked with me to get the best deal possible on my lease. Thanks, Debbie DeCarlo More

Failure to provide test drive Had appointment for 20019 Veloster test drive today. Dealership did not have the car available for test drive despite double checking on the phone abo Had appointment for 20019 Veloster test drive today. Dealership did not have the car available for test drive despite double checking on the phone about car availability. Never again i am going to have any business with them. Oleg M. More

They give car dealerships a bad name - I will not even go into all the details of bait and switch that these folks pulled. When those sorts of things happen you almost kind of expect it fro I will not even go into all the details of bait and switch that these folks pulled. When those sorts of things happen you almost kind of expect it from a car dealership. What I cannot tolerate is outright theft. On day one, I come in to lease a car and after signing the lease agreement I pay the amount that is due by giving them my card information. The car is coming from another location so I had to return the next day in order to pick it up. This is where the bait and switch shenanigans and extra payments begin, but again, that is not the focus of this review. That day, I noticed that on the prior day, instead of charging me once, they charged my card twice for the amount that was due. I brought this to their attention and they acted as if they didn't know what I was talking about though it was right there in my account in black and white. They went on to say that it's probably some sort of glitch and that its a pending charge that won't actually go through, but that if for some reason it does go through they will refund it. You guessed it, the charge did go through and when I called them to refund this, suddenly the manager I need to speak to is never around. I email back and forth with the sales person with whom I was dealing and suddenly all she can say is that she told her boss about it and would get back to me. This was in April, it is now mid-July and I still have not heard anything from them. These people rely on it not being worth your time to come all the way down to their showroom and wait it out, waiting for the appropriate people to confront and everyone else always plays dumb like they don't know what is going on. This is not bending the truth or misleading advertising, this is THEFT pure and simple. More

A VERY costly experience. Last November I received a call from Plaxa Hyundai’s sales department. They told me that if I would return the Hyundai Sonata I was leasing, from them Last November I received a call from Plaxa Hyundai’s sales department. They told me that if I would return the Hyundai Sonata I was leasing, from them, that I could buy or lease a new car. Furthermore they assured me that there would be no cost to me even though there was 5 months left on the lease. Nothing could be further than the truth. Neithe salesman nor his manager ever went over the leased vehicle with me. In December when I got the invoice for the leased vehicle I called Hyundai Finance only to find out they were never informed the vehicle was surrendered to Plaza. Then, after another month I received another invoice from Hyundai Finance for late fees and damages they found on the leased vehicle. I told them that I had purchased damage coverage insurance when I initially leased the car and that I had to bring it to the attention of Plaza Hyundai Sales Department. I called and spoke with two different people who promised they would look into the issue. I never heard from them again and it cost me over $700.00. More