Plaza Hyundai

I showed up at 7:15 am for a 7:30am appointment for a NYS inspection on my wife's Tucson. I was finally told at 8:30 that I needed tires to pass inspection. I asked the service writer why it took over an h inspection on my wife's Tucson. I was finally told at 8:30 that I needed tires to pass inspection. I asked the service writer why it took over an hour to tell me. He replied that they don't start work until 8am. When I asked him why I had an appointment at 7:30, he had no answer. I was appalled by the lack of professionalism at this point. Why did I have to be there at 7:30, if they don't start working until 8? And why was there no coffee? At 9am, I was told by the service writer that they were having trouble locating the proper tires, and he wasn't sure if they had them. Now, I'm no rocket scientist, but it doesn't take that long to check your computers, and then double check the shelves. Finally, at 10am, I demanded my wife's car back. He replied that they were still looking for tires. I took the car back anyway, no tires, no inspection! I got the tires later that day at a retail store and got the inspection at my local gas station. I wasted 3 hours of my life there that day that I will never get back. I urge the general public to stay away from Plaza service More

I have been on the market for a couple of months now and have been dealing with various dealers to get the best price. We received a quote of $15000 + taxes and fees from a Customer Service Representative. have been dealing with various dealers to get the best price. We received a quote of $15000 + taxes and fees from a Customer Service Representative. An email exchange was given in order to confirm that the price was $15k cash plus the fees, and the reply stated that yes, that's what he had said and "Aint' that what you asked me for??" (verbatim) We traveled to the dealer and found out that the person we had been dealing with was not a salesman and that someone would be with us. We were sat down and started to fill out the form with all required information, trade-in info, etc. That's when it all started. Said customer service rep was not in the office and they couldn't access his email. I pulled up the email exchange on my phone and showed it to them. While we were waiting for the manager to look over what had been communicated to us, my father got into a discussion with the salesman and got called "papi chulo". I've worked in customer service before and it is never ok to blatantly call a customer anything other than their name, or a formal salutation. We were there approximately 15 minutes before we were told that the price quote that had been given to us was impossible and they could not do it, they had to make a living, etc etc. We then asked why are their representatives stating these figures then if the offer cannot be met. Apparently they were going to lure us in with a quote of $15k but expect us to walk about paying at least $2000 more for the car. I do not recommend this dealer in the least. Their employees are rude and will blatantly lie to you to get you to travel all the way to Brooklyn in hopes that you will just buy a car anyway. More

Ifound the sales people really helpful and super friendly in working with me in buying a new car. They really went out of their way in locating the vehicle that I wanted.which was the 2011 hyundai genesis. a in working with me in buying a new car. They really went out of their way in locating the vehicle that I wanted.which was the 2011 hyundai genesis. alan really showed me the workings of the car.I have nothing but the highest praise for the sales stayy. and i will be a lifelong client. More

The sales person (Joseph Trincilla) was very knowledgeable about the different cars that we were interested in. He was courteous and thoughtful to our needs. He was able to work out the best d knowledgeable about the different cars that we were interested in. He was courteous and thoughtful to our needs. He was able to work out the best deal affordable to us. His constant contact over the two days in choosing a car swayed us to Plaza as a repeat customer. I would highly recommend this salesman to others just for his helpfullness in buying the Tucson. But also because he took an interest in us when we started looking right away. More

Wonderful new car shopping experience at Plaza Auto! Wonderful new car shopping experience at Plaza Auto! Lester, our sales rep, & Mark, the dealer manager, exemplified outstanding customer service, Wonderful new car shopping experience at Plaza Auto! Lester, our sales rep, & Mark, the dealer manager, exemplified outstanding customer service, were extremely knowledgable, and a joy to work with. After visiting two other dealers in the area, we ended up back at Plaza Auto, as the others did not measure up. Auto Plaza offered the best value for money and we felt comfortable working with them. They were honest, fair on price, helpful, knowledgable, and made the overall expereince of purchasing a new vehicle very pleasant. They also helped us examine different options in regards to leasing or buying and were very patient with us as we weighed our options - no sales pressure at all. We would use them again for sure and think you should too! Sincerely, The Lazzara's More

I failed my NYS inspection and was told that the catalytic converter was the reason I failed the inspection. I called Frank who had sold me the car (2006 Sonata) and asked him if I was still under catalytic converter was the reason I failed the inspection. I called Frank who had sold me the car (2006 Sonata) and asked him if I was still under warranty. He said since I had less than 80,000 miles that I was still under the warranty. He made sure that I got a service appointment for the warranty repair. More

I went in looking to buy my first new car. I was very anxious and had been treated rather poorly when I went to Paragon in Queens, so I had a reluctance to the whole idea of car shopping. After all the h anxious and had been treated rather poorly when I went to Paragon in Queens, so I had a reluctance to the whole idea of car shopping. After all the horror stories you hear from people about salesmen and dealers jerking you around, I wasn't looking forward to the process. I was nervous about making a commitment of this magnitude and was unsure if I was making the right decision. Joe was terrific at making me more excited about the prospect of the new car while putting my nerves at ease about the commitment. He took his time to make sure that I was getting what I needed in a car as well as what I wanted. Mark was also very key in the process too. He taught me a lot about financing vs leasing, the pros and cons of each, and just put me at ease about what I was getting into on the whole. I walked away with the car that I wanted. I'm paying a little more than I had anticipated, but I got THE car I wanted all along (even if I didn't get my sunroof, I was still happy). I would return to them in the future for another car and definitely would recommend them if you want to get some insight about what the heck you're getting into for a first time new car buyer. Thanks Joe! Thanks Mark! More

This was our second car through Plaza Hyundai. We specifically sought out Frank Mosca who helped us with our first lease of a 2011 sonata. He was super attentive and really worked hard to get us the specifically sought out Frank Mosca who helped us with our first lease of a 2011 sonata. He was super attentive and really worked hard to get us the best deal possible. We are very tough customers and he was able to satisfy our demands. He was highly respectable and knowledgeable in his field and made the entire experience a pleasant one. We will strongly suggest our friends and family to come to Plaza Hyundai and to see Frank because he's the best!! More

This is one dishonest dealer. They don't deliever what I paid for. I purchased a new 2011 Hyundai Veracruz from Plaza Auto Mall. I paid for the SUV and took it home the same day. I ordered "roof cross rail paid for. I purchased a new 2011 Hyundai Veracruz from Plaza Auto Mall. I paid for the SUV and took it home the same day. I ordered "roof cross rails" for this SUV as part of purchasing. The dealer is supposed to order the rails within two days, since they don’t have them in stock. After two weeks the car dealer haven't ordered them. I have spoken to the salesman a few times in between. He gave many excuses about not able to order the rails. The rail is available for sale online http://www.hyundaiaccessorystore.com/Hyundai_Veracruz_Cross_Rail_Kit.html. I spoke to the dealer's managers about refunding the money for the rails since they couldn’t order the rails. They refused and made fun of me for requesting a refund. The salesman called me two days later to offer a refund or order the rails ONLY after I gave them the best survey online from Hyundai. He said my survey is very important to his commission. This is blackmail. More

Our salesman, Lester, worked especially hard to locate Our salesman, Lester, worked especially hard to locate exactly the vehicle we were looking for and never pressured us to accept another vehicle inste Our salesman, Lester, worked especially hard to locate exactly the vehicle we were looking for and never pressured us to accept another vehicle instead. Michael, who handled our loan arrangements, dealt with a financial discrepancy in a timely and proffessional manner. More