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Pinnacle Nissan
Scottsdale, AZ
1,670 Reviews
At Pinnacle Nissan, our experienced staff is here to serve you before, during, and after the sale. As a leading dealer, we carry one of the largest selections of new and pre-owned vehicles. Our award winning Parts and Service department can help you with anything you need for your Nissan, and we service all other makes and models too.
We are always striving to deliver world class customer service, our customers deserve, and hope you will give us the opportunity to do the same for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,670 reviews
February 19, 2021
Beyond disappointed with this experience. Not once but twice I was sold a car they did not have. After giving them a second chance and being promised they had the car, spending an hour between driving the twice I was sold a car they did not have. After giving them a second chance and being promised they had the car, spending an hour between driving there and signing paper work I was told the car would be delivered. A week goes by and I hear nothing from the dealer. I called to be informed the car I had already signed paper work on was sold. Low level communication and definitely not the experience I was expecting when I was purchasing a GTR. More
by Taryn.goslow
Employees Worked With
Ricardo Luque
January 29, 2021
I have been bringing my Cube here for service the past four years. I have nothing but wonderful experiences with Joey Johnson and the service I recieve. I feel valued and genuinely cared about. I trust th four years. I have nothing but wonderful experiences with Joey Johnson and the service I recieve. I feel valued and genuinely cared about. I trust them implicitly. More
by megcreativekind
Employees Worked With
Joey, Johnson
January 09, 2021
To whom it may concern all I can say is I would not buy a vehicle from Pinnacle Nissan if they have Continental tires the tires are the worst ever Pinnacle Nissan would not cover my tires after 3,000 miles o vehicle from Pinnacle Nissan if they have Continental tires the tires are the worst ever Pinnacle Nissan would not cover my tires after 3,000 miles on the car I had to replace the tires because they had pinholes in the sidewalls and Pinnacle Nissan would do nothing about it and today I had to go out and buy three new tires it's really too bad that they can't back their product up after all the business I've done with them and sold three cars tim D More
by tdroege
Employees Worked With
Xavier
January 01, 2021
Jager was very patient and his manager Xavier was very helpful. We really enjoyed our nissan versa purchase. We took some time to find the right car and they helped us the entire time. helpful. We really enjoyed our nissan versa purchase. We took some time to find the right car and they helped us the entire time. More
by Jean larson
Employees Worked With
C. Chashen
December 29, 2020
He sold us a car last Wed and still hasn't called us to pick it up 5 days later. Then we heard the car was unsafe from others at the dealership. He has been unavailable to take our phone calls. We called h pick it up 5 days later. Then we heard the car was unsafe from others at the dealership. He has been unavailable to take our phone calls. We called him 6 times and he has not called us back. Pinnacle Nissan is the worst place to buy a car. They took our money but we never got the car. More
by Rand
Employees Worked With
Charlie Hill
December 04, 2020
I received horrible treatment during my recent visit to this place. Sales Manager Ricardo Luque was loud, aggressive and rude. Basically he was upset because I was not falling for any of his sales tactics this place. Sales Manager Ricardo Luque was loud, aggressive and rude. Basically he was upset because I was not falling for any of his sales tactics so he ended up insulting me which is highly unacceptable. I reported this incident to higher management through email post my visit but till date I haven't received any response so guessing they are in support of this kind of behavior. I found bad reviews for this person on multiple public forums where people had similar experiences in the past. Wondering why dealership is allowing such unprofessional behavior. If you are looking for pleasant and transparent car buying experience then this is not the place. Disappointed with Nissan. More
by SG
Employees Worked With
Ricardo Luque
November 11, 2020
We had no problems regarding other employees at this dealership. However, when I spoke to the Sales Manager Mr. Luque on the phone regarding an issue at his dealership he came across as manipulative, c dealership. However, when I spoke to the Sales Manager Mr. Luque on the phone regarding an issue at his dealership he came across as manipulative, condescending and arrogant. Maybe he had a bad day, but he came across as a smart xxx and I told him so. We had to go over his head to resolve our issue with the dealership. Others at the dealership were professional in every respect. More
by macbeavers
Employees Worked With
Ricardo Luque
November 03, 2020
Great Experience! The sales team was positive and fair in their dealings with me. Listen to my wants and concerns and made the new car experience amazing! their dealings with me. Listen to my wants and concerns and made the new car experience amazing! More
by Yanovskyc76
Employees Worked With
Reginald Poindexter
October 25, 2020
Reginald Poindexter reached out to me via email when he had seen I had been on their website. Midway Nissan had helped me obtain the vehicle that I wanted, which was owned by Pinnacle Nissan. The vehicle had seen I had been on their website. Midway Nissan had helped me obtain the vehicle that I wanted, which was owned by Pinnacle Nissan. The vehicle was actually listed on Peoria Nissan's website. I was short on time and called ahead to have the vehicle ready, and was assured it would be pulled up front and ready when I arrived. When I arrived, I learned that the car was not at Peoria Nissan, it was actually at Pinnacle Nissan. Well, 4 weeks prior I had purchased a car from Midway Nissan and had a great experience, however they did not have the color I wanted. So when I realized the car was not at Peoria Nissan, I called my finance person at Midway. He quickly got on it and within an hour informed me that they would have this vehicle on their lot that afternoon! When Reginald emailed me, it was to see if he could sell me a vehicle. I emailed him back and thanked him, informing him that I had indeed purchased the vehicle. This is the unacceptable response I received back: "So no chance to even see what we could do. well thanks for time!!!!" This is simply unacceptable from ANY employee, let alone a manager! Needless to say, Peoria Nissan and Pinnacle Nissan have lost my respect and any future business from me. I recommend Midway Nissan! They have gone above and beyond on two car sales for me in the past 4 weeks! They are polite, offer outstanding customer service and did not mislead me in any way!! More
by cowgirlvalerie
Employees Worked With
Reginald Poindexter
October 23, 2020
My buying experience was fine. My car was fine. The solicitation for the last three years has been unbearable. After Numerous attempts to get them to stop calling and emailing for Solicitation , I fin solicitation for the last three years has been unbearable. After Numerous attempts to get them to stop calling and emailing for Solicitation , I finally filed a complaint today with the Federal Trade Commission. The sad part, I would have purchased again from them. They never let us. I have since moved to another brand. More
by jason_pike
Employees Worked With
Reginald Poindexter, Andre Burchette
