Pines Ford

purchased a vehicle fantastic experience/service. Fast, great and friendly customer service! best experience ever! highly recommend this dealer ship. Love my new car fantastic experience/service. Fast, great and friendly customer service! best experience ever! highly recommend this dealer ship. Love my new car and great price. the best More

Computer Update and Recall The Recall on the cars locks and computer update was suppose to take all day Kenny my service manager offered me a car for the day and I waited and it The Recall on the cars locks and computer update was suppose to take all day Kenny my service manager offered me a car for the day and I waited and it was done and with an oil change in less than 3 hours. mike More

Good Experience but appearance of dealership needs Updating My experience was a good one. Salesman Alfredo was helpful and polite. The finance manager Ray was too. The only thing that was left to be desired was My experience was a good one. Salesman Alfredo was helpful and polite. The finance manager Ray was too. The only thing that was left to be desired was the appearance of the used car office itself. Very dated and the front of the office had what seemed to be hundreds of cigarette buds in front of the office More

Red light popped up Drove my car right into the Dealership after a red light popped up. I asked them to take a look which they did and showed me that the cooling fan wasn Drove my car right into the Dealership after a red light popped up. I asked them to take a look which they did and showed me that the cooling fan wasn't working. Left my car there for a rental and was on my way. I did get an estimate and Mark called right the next day and let me know my car was ready. More

Routine Service We made an appointment. They were waiting for us right on time. Told us when it would be done. Called us (ahead of schedule) to let us know it is bein We made an appointment. They were waiting for us right on time. Told us when it would be done. Called us (ahead of schedule) to let us know it is being washed and will be done soon. Serviced, cleaned, and no charges. More

Handled me with TLC I arrived at Pines Ford quite exhausted after a not so pleasant visit at Gus Machado Ford. Each member of the used car team from the salesman (Eddie) I arrived at Pines Ford quite exhausted after a not so pleasant visit at Gus Machado Ford. Each member of the used car team from the salesman (Eddie) to the Sales Manager (Eugene) to the Finance Manager (Gilbert) were very careful to make sure I did not have a similar experience at Pines Ford! Though I was purchasing a used vehicle, the care in which they handled my transaction reminded me of the purchasing experience I had when buying my BMW. Not only were they quick, they were quite thorough and even more accommodating. As a result, my final purchase was a car I had no idea I would qualify for--infinite thanks to Gilbert Martinez for working a small financing miracle on my behalf! I can't wait to recommend Pines Used Car dealer to my friends! Best car buying experience ever! More

Smooth and hassle-free I bought a Ford Focus in 2013 from them, and 8 months later we found out we were pregnant. Called Pines Ford back, and they were extremely understandi I bought a Ford Focus in 2013 from them, and 8 months later we found out we were pregnant. Called Pines Ford back, and they were extremely understanding and helpful. Vince and Jennifer worked with for the best trade-in value for my Focus, AND offered me a deal on a Ford Escape that my family is still grateful for. Dealerships sell car, but Pines Ford is almost like a bunch of cool people knowledgeable about cars waiting to help with whatever you need.. Plus, the Cuban Cafecito at their cafeteria is a huge plus!!! More

Don't do service here I took my 2012 F350 here for service 2/26/16. Two weeks later, I opened my hood and found corrosion built up on my battery thick enough that it looked I took my 2012 F350 here for service 2/26/16. Two weeks later, I opened my hood and found corrosion built up on my battery thick enough that it looked as if it was about to fall apart. I had to call three times to speak to the service manager, I got his email and sent pictures to him of the situation. I have not heard anything back since he received the pictures. More

WORST EXPERIENCE - My son's car was brought to the collision department after being hit in the back. I thought when I saw it that it was going to be a total loss especi My son's car was brought to the collision department after being hit in the back. I thought when I saw it that it was going to be a total loss especially if there was to be any frame damage. Since they had not gotten paid yet Mr. Cooper was very nice. The lady adjuster was also very nice. After having the car for a long time they said that there was frame damage but that they were going to repair it. I couldnt understand why they waited so long to tell us about the frame damage but I guess at this point they had too much invested in the car so they decided to fix and not make it a total loss. Fast forward two months and the whole left side of the bumper is coming off. I took the car in today since my son has been óut of the country and they had the audacity to tell me in my face that it was a new accident. They are pointing at a few scratches that my neighbors cat could have done. No dents!!! Nothing!!! Mr. Cooper was very rude. I was not going to be intimidated by Mr. Cooper's rudeness. I called my AllState agent and when I walked in another customer that was waiting there said that Mr. Cooper had been trashing me to someone on the phone. He thought that was unprofessional and not a nice thing to do in front of other customers. At this point I made it known that I would not be speaking with him anymore and now I am opening the case up and in order to reveal if the frame was in fact repaired. More

EXCELLENT EXPERIENCE!!! I MUST SAY MY WIFE AND I HAVE BEEN VERY SKEPTICLE ABOUT CAR DEALERSHIPS, BUT SINCE THE TIME WE ENTERED THE USED CAR OFFICE AT PINES FORD WE WERE T I MUST SAY MY WIFE AND I HAVE BEEN VERY SKEPTICLE ABOUT CAR DEALERSHIPS, BUT SINCE THE TIME WE ENTERED THE USED CAR OFFICE AT PINES FORD WE WERE TREATED LIKE FAMILY. MR. EDDIE D AND BREEN WERE VERY INFORMATIVE AND HELPFUL TO US. EDDIE WAS VERY PROFESSIONAL AND EXPLANED EVERYTHING WE NEEDED TO KNOW ABOUT THE 2009 LINCOLN MKZ WE BOUGHT. WE BOTH APPRECIATED WHAT HE HAS DONE FOR US. FURTHER I CAME BACK TO HIM ON 12/14/15 TO FIX SOMETHING ON THE CAR AND HE IMMEDIATELY STEPPED UP AND TOOK CARE EVRYTHING FOR ME. THAT'S WHAT I CALL TRUE PROFESSIONALISM. I WOULD LIKE TO FURTHER ACKNOWLEDGE GILBERT AT FINANCE THAT HELPED US THROUGH THIS PROCESS SMOOTHLY, I COULD SEE THAT HE HAD OUR BEST INTEREST IN MIND AND WE APPRECIATED THAT DEEPLY. I HAD THE PRIVELEDGE TO MEET THE HEAD GUY MANNY ANOTHER REAL PROFESSIONAL. BECAUSE OF THIS OUTSTANDING EXPERIENCE, I HAVE BECOME A LIFE LONG CUSTOMER AT PINES FORD. I MUST SAY THESE GUYS HIT A GRAND SLAM WHEN IT CAME TO CUSTOMER SERVICE !!!!!!! I WOULD HIGHLY RECOMMEND THEM TO ANY ONE WHO IS IN THE MARKET TO BUY A USED CAR... SINCERELY MR MRS CARLOS AND LILLIAN NEGRON . More