Piazza Volkswagen of Langhorne

Piazza Volkswagen of Langhorne responded

We are sorry to hear about your troubles with your 2009 Volkswagen. We try our best to keep all of our customers satisfied, and if your situation was one that could be remedied I assure you it would be. We strive to give our customers the best service and value in the business!

Piazza Volkswagen of Langhorne responded

Hi My name is Michael Bowers Iam the Pre Owned Manager at Volkswagen of Langhorne Iam sorry to see you gave us a negative review I do not know who you are? but iam willing to try and resolve any issues that you may have? Please understand that this cannot be a one way conversation, we will both have to work together to try and resolve this You can write back or call me 215-741-4100 or email me at mbowers@vwoflanghorne.com so we can set up a time to come and see me and hopefully work things out in a positve way Thanks Michael Bowers Pre Owned Manager

PhillsFan responded

Thank you for your reply. I've been in conversations with just about everyone at VW Langhorne for quite some time now. I have gone through this for entirely too long to still be stuck with an unsafe vehicle at my own financial loss. I have been in contact to only be rushed off the phone, ignored, or simply passed around from Chuck, to Ken, to Max, to Rocco, who all resort to "well it's up to Mike Bowers or Dave" and they will call you. I'm completely sick of the runaround. At this point, I am not interested in being treated in a negative manner by the staff there any longer, nor am I willing to take financial responsibility for being sold a dangerous and unreliable vehicle and being told wrongfully that it is repaired after several repeat visits, and ultimately diligently making payments on a vehicle that has spent time in your shop or sitting outside of my home due to endless problems. I have resorted to further avenues to ensure that this is resolved and I will only be in touch if it is completely necessary.