Phillips Chrysler Jeep Dodge Ram
Ocala, FL
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:30 AM - 2:00 PM
Sunday Closed
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Wonderful dealership with great customer service and Mr. Perez helped us with our new Jeep he was very nice to work with. Perez helped us with our new Jeep he was very nice to work with. More
Horrible experience. Constant run around. Unprofessional service department, And poor management. I wouldn't recommend them to my worst enemy. BEWARE OF ANY AUTO REPAIR H Constant run around. Unprofessional service department, And poor management. I wouldn't recommend them to my worst enemy. BEWARE OF ANY AUTO REPAIR HERE. I was robbed without a gun and they took hard earned money without any repairs done. More
Everybody at Philips Jeep where very helpful to us getting into our new jeep thank yop getting into our new jeep thank yop More
I had my truck towed here for a warranty issue and never got a phone call saying my truck got there. Also never got any call the next day when I was scheduled for the truck to be looked at. My truck sat in got a phone call saying my truck got there. Also never got any call the next day when I was scheduled for the truck to be looked at. My truck sat in the back parking lot for 2 weeks and I hadn’t gotten a single phone call about the status. Each time I called nobody picked up and I left multiple voicemails. I finally called the service manager, I forgot what his name was. It was right around closing time one day and he called me back within 15 minutes. He told me what was going on and that he’d keep me updated. By the end of that week he called me back saying my truck was done and it was all under warranty. The service advisors here lack the initiative to call back customers or even greet customers. I walked up to the service area and all the advisors just just stood there in the cubicles. I made eye contact with each one of them and no one asked if I needed help. This isn’t the first time I’ve had a bad experience with the service department either. More
Good work Is fast on There Servic They explain everything well They always make sure that you are taking care of righ everything well They always make sure that you are taking care of righ More
The technical team at Phillips Chrysler Jeep is actually awesome. My vehicle was properly diagnosed and repaired. Im only giving them 3 stars because of the service department process. When I arrived on my awesome. My vehicle was properly diagnosed and repaired. Im only giving them 3 stars because of the service department process. When I arrived on my scheduled appointment time along with many other customers, Im looking at 5 different service advisors head down in their screens and waited outside in the cold another 20-30 minutes before someone became available. Granted no one was assisting a customer upon arrival. Phillips Chrysler Jeep needs to improve their customer intake in the service department by providing a climate controlled waiting area for the customers and mainly a faster process. The men in that department are really old and move really slow. It appears to me they are not familiar with the software or they are just SLOW. They were also having a hard time finding a scanner to scan my vehicle so the advisor can see the result in his screen before he can add me in the queue. My guess is they have a great software but lack of talent. More
Friendly and helpful people. The service department is great. Don’t really like waiting in line outside. No really that big of a deal The service department is great. Don’t really like waiting in line outside. No really that big of a deal More
This was the easiest car buying experience I’ve ever had. My salesman Chris was great. I liked how I got to look at the cars without being pressured into buying. Love my car and I’m sure I’ll be back to Phil My salesman Chris was great. I liked how I got to look at the cars without being pressured into buying. Love my car and I’m sure I’ll be back to Phillips for my next one. More