Phillips Chrysler Jeep Dodge Ram

Oh man where do I begin. Came up and made an appointment to have the computer flash programmed. Was told it’s a hour and a half service. Made an appointment for their first a Came up and made an appointment to have the computer flash programmed. Was told it’s a hour and a half service. Made an appointment for their first available which was a week later. Service would cost 170 okay cool no problem. Bring the keep in at 730 am appointment was at 8 am. The literally has my vehicle till 5pm. My only way home. So I go pick up keep nothing had been touch my vehicle was literally parked in their lot for 9hours and had sent been touched. Get there to pick up my service operator wouldn’t even come talk to me to tell me what happened. Avoided me for the next 15 min. To coward I guess. I call the manager Gary and LVM never got a return call. That was a month ago now. Lol and y’all wonder why everyone calls deals scam artist. Highly dissatisfied. Never again will I return here. Do not waste your time. A one star is too high of a rating. More

For a dealership service center, I believe your techs were incompetent, in my opinion. I shared when I made the appt what the problems were. I personally believe the techs should have been prepared for were incompetent, in my opinion. I shared when I made the appt what the problems were. I personally believe the techs should have been prepared for the repair, instead of having me sit in your wait room for over 2 hours only to be told the techs didn’t know what to do. That is unacceptable to me. More

Lot of frenzied activity and sometimes hard to get the attention of personnel even when you have a standing appointment. Meaning when you have an appointment there should be a process to check you in whe attention of personnel even when you have a standing appointment. Meaning when you have an appointment there should be a process to check you in when you pull up not trying to flag people down. More

Great service on my car and the service team was very accomodating for a walk-in . accomodating for a walk-in . More

The tecks dont know how to evaluate a problem they are part replacers and if it's not fixed they move to the next possible part if not they just keep going to the next part 3 try's still not fixed. part replacers and if it's not fixed they move to the next possible part if not they just keep going to the next part 3 try's still not fixed. More

I just wasn’t 100% confident in the diagnosis. The story changed two days in a row. One day I needed a transmission. The next day I needed a rear end. The story changed two days in a row. One day I needed a transmission. The next day I needed a rear end. More

Great service, long wait but I enjoyed walking around and laughing at the high price that were on the new trucks! laughing at the high price that were on the new trucks! More

I knew what repair was needed and they tried to charge for additional repair that was not needed at this time. Had I not questioned this, they would have charged me an additional $900.00. After I asked wh for additional repair that was not needed at this time. Had I not questioned this, they would have charged me an additional $900.00. After I asked why they wanted to do this additional repair after I knew what was needed, mysteriously, the service tech said it was not needed. It seemed as this service department was just looking to bill for more shop hours. Charging customers for unnecessary repairs is just not good business. Over the last probably 15 years I have bought at least 3 vehicles from this dealer and this incident has caused me to loose some faith in this service department and the dealer in general. More

The dealership was clean inside and out. Salesman was prompt and had the car I was interested in ready quickly for a test drive. And sales manager worked with me in a professional manner Salesman was prompt and had the car I was interested in ready quickly for a test drive. And sales manager worked with me in a professional manner More

Very good and fast services And very good customer service. Thank you for the help service. Thank you for the help More