Phillips Buick GMC

The customer service from the salesman to the detailers making sure my new truck was superb was excellent. making sure my new truck was superb was excellent. More

Poor sales techniques and poor customer care and lack of management ability Worst ever Disgusting management ability Worst ever Disgusting More

The staff was fast, professional and Dan was attentive, personable and great to work with. personable and great to work with. More

I have bought several new vehicles from a dealership in Maine. Varney’s GMC. I keep buying from them because their service is excellent. Phillips GMC treated me just as good as if I had bought several v Maine. Varney’s GMC. I keep buying from them because their service is excellent. Phillips GMC treated me just as good as if I had bought several vehicles from them. This was warranty work!! Nothing but high marks!! More

They did good work and were honest with a problem that it had. I would recommend them\nTo other people . had. I would recommend them\nTo other people . More

I absolutely love the car; our experience with Jason. ..the process of the purchase was amazing. However, we found little things he said he would do that he didn't do. 1. Fill the car up with gas. He fina ..the process of the purchase was amazing. However, we found little things he said he would do that he didn't do. 1. Fill the car up with gas. He finally did the next day when we came back because of a seatbelt issue. With the seatbelt issue he has told me twice if not three times he would call me back with an appointment time to bring my car in to have it fix. No call. I've called the service department myself to make an appointment. Still no call back. Again, I love the car. The lack of response, not so much. I'm really surprised given every time I go by there, there are always sales people sitting in the golf carts chatting with each other. More

TJ was very professional and helpful. He accurately answered all of our questions. We feel we got a fair price on our vehicle and the whole buying process was very low stress. He accurately answered all of our questions. We feel we got a fair price on our vehicle and the whole buying process was very low stress. More

I had an extremely frustrating experience with this dealership’s service department regarding a recall and required vehicle update. On my first visit, I brought my vehicle in specifically for the re dealership’s service department regarding a recall and required vehicle update. On my first visit, I brought my vehicle in specifically for the recall and software update. I was initially sent to obtain a rental vehicle, only to be called back and told the update could not be completed because the vehicle was “too new.” The recall itself was not addressed at all during this visit. During my second visit, I waited approximately six hours before being told to obtain a rental vehicle again. However, my car then sat at the dealership for nearly 48 hours without being worked on. I was eventually contacted and told to return the rental and pick up my vehicle because they were waiting on a Cat5 cable to complete the update. I was informed this cable could take 4–5 days to arrive, despite it being a common item readily available at most retail stores. At no point during this time were the recall or update properly addressed. After multiple delays and lack of progress, I contacted GMC Customer Support. They recommended I take my vehicle to a different dealership. At the recommended dealer, within approximately three hours, the recall was properly evaluated. I was informed that my vehicle failed the recall inspection, they immediately provided a rental vehicle, and the recall repair is now being completed. To make matters worse, this dealership attempted to charge me a diagnostic fee for work related to a recall, which should not occur. I have opened a case with GMC Customer Support regarding this experience, and the service department at this location is currently under review. Based on my experience, I cannot recommend bringing your vehicle to this dealership for service. More

Like no appointment. Service completed in timely manner. Prices are too high for regular usage. Service completed in timely manner. Prices are too high for regular usage. More

I had an excellent experience at Phillips Buick GMC. Simply put, buying my new Canyon was quick, fast and stress free. I really appreciate Scott’s professionalism. I will be recommending my friends to P Simply put, buying my new Canyon was quick, fast and stress free. I really appreciate Scott’s professionalism. I will be recommending my friends to Phillips Buick GMC. More