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Phillips Buick GMC

Fruitland Park, FL

4.5
2,997 Reviews
Call Dealership (352) 728-1212
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2160 US Hwy 441-27

Fruitland Park, FL

34731

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2,997 Reviews of Phillips Buick GMC

October 28, 2021

This latest service was perfect but previous encounters were disaster’s. I spent probably $4000.00 and still have the same problem. Very disappointed Steve Sutherland More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zack
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October 28, 2021

Very efficient and friendly atmosphere. Enjoyed working with JD and Sean. This is the second vehicle that I bought from Phillips. Great experience! More

by vegriff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Smith
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Oct 29, 2021 -

Phillips Buick GMC responded

J.D. and Sean are like the dynamic duo of customer service. Thank you for the kind words and here's a high-five for the great review. We love getting 5-Star reviews because they are like a pat on the back. We are so happy to hear you say that your experience was great. Friendly is a two way street so thanks for being you. Now, we can't wait to see you again. Hurry back.

Oct 29, 2021 -

vegriff responded

Unbelievable experience! I will certainly recommend Phillips and these two gentlemen to my friends.

October 28, 2021

Zach the service writer is fantastic. He keeps me informed and is always courteous. The car is always returned clean and with the service completed More

by Villagejoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach in service. Five stars
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Oct 29, 2021 -

Phillips Buick GMC responded

WOW! Five-Stars for Zach! Awesome. Thanks for the great review Joe, and the kind words for Zach. He is an excellent adviser and we're lucky to have him! We appreciate your business and will do our best to continue to exceed expectations.

October 28, 2021

Everyone at Phillips Buick were helpful and courteous. Especially helpful, Brian Brandt and Chick Russo and service manager Jim. Thank you.. More

by Ms_cbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Brandt
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Oct 29, 2021 -

Phillips Buick GMC responded

Thank you for the kind words for Brian, Chick and Jim. We appreciate you taking time to single them out and give them all 5-Stars. Communication is vital in any relationship and for us it speaks to how we are connecting with our customers. We're completely committed to providing top quality sales and service and we're thrilled to hear that your experience reflected this dedication. We look forward to your next visit.

October 28, 2021

I just wanted to take a minute to rate my recent experience Phillips Buick. Id give it a 10 start if I could. This was a very smooth process from beginning to end. More specifically I would like giv More

by Mcphee1383
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Brandt
Report | Print
Oct 29, 2021 -

Phillips Buick GMC responded

We completely agree with you. Brian is the kind of salesman you want to find walking up to you on a car lot. His competence, knowledge, and resourcefulness are traits that Brian uses to help folks find the vehicle that is right for them. Thank you for sharing your experience here at Phillips Buick GMC and then saying you would give us a Ten-Star Rating! They don't have that. How about we give you 5-Stars for the great review and a high-five just because you're You, and one of our favorite customers. Does a high-five count for another 5-stars? If so, we are dealing with 15-Stars here. This might be the best review ever. Next time you come in be sure and say hello. We look forward to seeing you.

October 28, 2021

Gilbert was our salesman , he was great helpful informative , and patient would love to do business again with him in the future … highly recommended More

by Hardware241407
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilbert "Bam" Niblack
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Oct 28, 2021 -

Phillips Buick GMC responded

Thank you for the kind words about Gilbert and your 5-Star review. Being informative, helpful and patient is what Gilbert is all about. Helping people find just the right car for them motivates him almost as much as the smiles on his customers faces. We appreciate you taking time to let us know how you felt about your experience here at Phillips Buick GMC. You are always welcome here and we look forward to seeing you again.

October 27, 2021

We bought a car in March 2021 from Phillips Buick. Fred Allen was great. He knows his business and was so patient and friendly. We got a good deal and he made the whole process easy. Thanks Fred! This More

by Epal1976
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred "Coach" Allen
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Nov 01, 2021 -

Phillips Buick GMC responded

We really appreciate your business and love hearing that you've been a long time customer in both sales and service! We'd like to know what we might have done differently on this visit to earn a 5-Star "Overall Experience" rating. We're hoping that may just be an accident, based on your positive review... but if not, please feel free to contact us to share your thoughts. Thank you!

October 27, 2021

We were greeted with a smile and instructed to the next step. We mentioned the oil will need changing soon and he said he could take care of that today. He did......saved us another trip. More

by LORRAINERICHARD
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hall
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Oct 28, 2021 -

Phillips Buick GMC responded

Lorraine, we appreciate your great 5-Star review and taking the time to document your experience here at Phillips Buick GMC. Your review brought a smile to all of our faces, so thanks for returning the favor. Thank you for your business and your continued confidence in us. We look forward to your next visit.

October 27, 2021

Always a good experience at this dealership! Best service department I have used. They are quick, reliable, and do good work. More

by aurianal74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Beserock
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Oct 28, 2021 -

Phillips Buick GMC responded

What a great review! Thank you. Your review should get 5-Stars just like you gave us. Your kind words are appreciated so much and are a nice pat on the back for our Service Team. Good work is reliable and quick requires expertise. We are glad you noticed and even happier that you documented your feelings. We are grateful for your continued confidence in us and look forward to seeing you again.

October 27, 2021

First time buying a car in Florida moved from New York. Fred was great very kind and personal and patient. I would highly recommend Phillips. More

by Poopy14616
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred "Coach" Allen
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Oct 28, 2021 -

Phillips Buick GMC responded

In your version of Escape From New York, you move to Florida, meet Fred and buy a car from Phillips Buick GMC. That is a much better movie than the original. Thank you for taking time to give us such a great review and recommendation. We agree, Fred is special, and maybe that's why he seems to end up with the most awesome customers. We look forward to seeing you again and continuing to earn your trust. Thanks so much for putting a feather in Fred's cap.

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