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Phillips Buick GMC

Fruitland Park, FL

4.5
2,997 Reviews
Call Dealership (352) 728-1212
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2160 US Hwy 441-27

Fruitland Park, FL

34731

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2,997 Reviews of Phillips Buick GMC

December 30, 2025

Quoted inflated price. Didn't alert me of new 3 percent surcharge for charge card. Google estimate of $780 to 1180 for parts and labor .I Paid $1710. Not good. More

by bg4pg
Recommend Dealer
No
Employees Worked With
Zac
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Dec 31, 2025 -

Phillips Buick GMC responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the pricing and surcharge at Phillips Buick GMC. Your concerns are important to us, and we encourage you to reach out directly so we can better understand your situation. Thank you for your input, and we hope to have the opportunity to assist you again. Sincerely, the Team at Phillips Buick GMC

December 29, 2025

The service department is outstanding! My service advisor is “ Zack ” who takes excellent care of your vehicle. I have a 2021 Chevy Colorado extended cab truck, that was purchased here at More

by Kim Gano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith also works in the office as Zack. Those two guys are extremely experienced and excellent. When Zack is off or not working that day, I will always have Keith take care of me in in the absence of Zack., Zack Beserock
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Dec 29, 2025 -

Phillips Buick GMC responded

Thank you for your wonderful review, Kim! We truly appreciate your kind words about our service department and Zack. It's great to hear that you feel well taken care of with your 2021 Chevy Colorado. We pride ourselves on clear communication and quality service, and we're thrilled you had such a positive experience. We look forward to seeing you next time at Phillips Buick GMC! Sincerely, the Team at Phillips Buick GMC

December 28, 2025

Down to the point. Easy financing. Good experience. They had me in the truck quickly. More

by ajnorton
Recommend Dealer
Yes
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Dec 29, 2025 -

Phillips Buick GMC responded

Thank you for your positive feedback, AJ! We're glad you had an easy financing experience and were able to get into your truck quickly. We appreciate your support for Phillips Buick GMC and look forward to assisting you again. Sincerely, the Team at Phillips Buick GMC

December 27, 2025

I have always been satisfied with my service work at this location. The service representatives always explain the work to be performed and answer any questions that I have had I will continue to have my s More

by C2707charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin, Kiley Anderson
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Dec 28, 2025 -

Phillips Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you have always been satisfied with the service you've received at Phillips Buick GMC. Our team takes pride in providing clear explanations and addressing any questions you may have. We look forward to continuing to serve you in the future! Sincerely, the Team at Phillips Buick GMC

December 26, 2025

Completed first routine service on scheduled time. Also completed a factory recall all in just over an hour More

by Carl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
Report | Print
Dec 27, 2025 -

Phillips Buick GMC responded

Thank you for your positive feedback, Carl! It's great to hear that your first routine service and factory recall at Phillips Buick GMC were completed on time and efficiently. We strive to provide timely and effective service for all our customers. We look forward to seeing you again for your next visit! Sincerely, The Team at Phillips Buick GMC

December 26, 2025

Jim is great to work with. He is a great asset to your dealership. He is very efficient. More

by scott-jan-inflorida
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
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Dec 26, 2025 -

Phillips Buick GMC responded

Thank you for your wonderful review, Scott and Jan! We appreciate your kind words about Jim and are thrilled to hear about your positive experience at Phillips Buick GMC. We strive to provide efficient and exceptional service, and feedback like yours motivates us to keep up the great work. We look forward to seeing you again soon!

December 25, 2025

It's the best dealership around we only come here and buy our cars we bought at least 11 More

by kodalittle
Recommend Dealer
Yes
Employees Worked With
Jason from sales and Jim in service
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Dec 26, 2025 -

Phillips Buick GMC responded

Thank you so much for your amazing review! We truly appreciate your loyalty to Phillips Buick GMC and are thrilled to hear you’ve had such positive experiences with us. It's wonderful to know that you've chosen us for your car purchases over the years. We look forward to continuing to serve you in the future! Sincerely, the Team at Phillips Buick GMC

December 25, 2025

Excellent service-identified issue-explained remedy to repair-completed service. Wait time was about 1 1/2 hours which I thought was reasonable. More

by Dlaspesa
Recommend Dealer
Yes
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Dec 26, 2025 -

Phillips Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you received excellent service at Phillips Buick GMC and that our team effectively identified and explained the repair needed for your vehicle. We appreciate your understanding regarding the wait time and are glad you found it reasonable. We look forward to seeing you again for any future needs! Sincerely, the Team at Phillips Buick GMC

December 25, 2025

They helped me with a bad brake sensor and missing hitch cover. They also let me know I needed a software update. More

by chrisbebb
Recommend Dealer
Yes
Employees Worked With
I don't remeber
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Dec 26, 2025 -

Phillips Buick GMC responded

Thank you for your feedback, Chris! We're glad to hear that our team at Phillips Buick GMC was able to assist you with your brake sensor, hitch cover, and software update. We strive to provide quality service and support to our customers. We appreciate your trust in us and hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

December 25, 2025

Took 6 weeks to get oil pump fixed on duramax engine. Kept getting run around on why it took so long. More

by brent.harden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack Beserock
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Dec 26, 2025 -

Phillips Buick GMC responded

Thank you for sharing your experience, Brent. We understand the frustration with the delay in getting the oil pump fixed on your Duramax engine. We appreciate your feedback and encourage you to reach out to us directly at Phillips Buick GMC so we can address your concerns and improve our service. Your insights are valuable to us as we strive to provide the best possible experience for our customers. Sincerely, the Team at Phillips Buick GMC

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