Phil Long Hyundai of Chapel Hills

2016 Elantra purchase - Very positive experience. Our overall purchase experience was very positive. Our salesman was very helpful, and highly professional. The dealership provided a few discounts, Our overall purchase experience was very positive. Our salesman was very helpful, and highly professional. The dealership provided a few discounts, and the finance and service departments were very courteous and responsive. More

Hassle free experience Actually didn't look forward to going in to buy a car, however, I experienced a pleasant surprise, by receiving a hassle free experience. We will be Actually didn't look forward to going in to buy a car, however, I experienced a pleasant surprise, by receiving a hassle free experience. We will be back when we are ready for another new Santa Fe. Thank you, David, Nadine, Kenny, and James Bob G More

Happy buyer Had great experience in past few months from service appointments with Mikey which was most likely the reason coming to shop for new car. Travis did a Had great experience in past few months from service appointments with Mikey which was most likely the reason coming to shop for new car. Travis did a great no pressure job, answered all questions and did great follow-up. Really appreciated the deal maker promise for lifetime car wash of the new car. Nadine's follow-up was also excellent - clearly can see they are a great team and hold each other's back. More

Friendly Sales Staff make for a pleasant experience. The friendly, courteous staff here made for a pleasant sales experience! I was very pleased with the overall process while ending/ renewing our vehicl The friendly, courteous staff here made for a pleasant sales experience! I was very pleased with the overall process while ending/ renewing our vehicle lease experience! More

Poor customer service I give 1 star, only because there is no other option and in their defense, we did receive a product or service in the transaction, however difficult i I give 1 star, only because there is no other option and in their defense, we did receive a product or service in the transaction, however difficult it may have been. Our experience with the sales department has been the worst experience we've ever had. We've had our Hyundai in to the service department and dealt with a very professional service advisor (will not mention his name with this negative review out of respect for him), and we thought we'd give the sales department a chance. It started with the harassing emails/texts from a sales woman (forget the name) after we brought our Hyundai in for service. Terrible tactics. Then against my best judgment, we visited the dealership. Asked for the woman who sent the unsolicited emails, she was busy, so Travis began helping us. At first he seemed okay, until time went on we found out how unprofessional he was. We were interested in two vehicles, Drove the first and it was okay, a Honda sells itself. The second vehicle was located at another Phil Long dealership. You would think, same ownership, things would be easy, well, not so much. They had the vehicle brought over for us to test drive. It was a used vehicle with high mileage so I understand everything that goes with that. Firstly, during the road test I heard a clunking noise from the engine compartment, Travis rudely told me it was a used car. Secondly, the next rude individual we had the displeasure of dealing with was the desk manager, he would not commit to an inspection of the vehicle for us before we purchased because if we decided not to buy for whatever reason, they would be out the cost of the inspection. How's that for customer service? The only decent service we received there was from one of the sales managers. He explained that due to our credit they would shop our package for the best deal, understandable. The next day we were told it was approved, but the payment was substantially more, then when my wife went in to sign, they surprised her and asked for a much higher down payment than we agreed and they never mentioned to before she arrived. More terrible tactics. We finally decided to go with the original vehicle we drove. My wife signed the finance package and the finance manager for some reason did not provide her with a copy of the paperwork. They told her they would mail, we still haven't received it. Very suspicious behavior. Why no paperwork at time of transaction? Leads me to believe that they are hiding something. My wife drove the vehicle home and discovered they did not clean the sales stickers off the inside of the windows before delivery and the tpms light was on. Keep in mind, the tpms light is considered a safety item by the NHTSA. Travis said he would pick the vehicle up from us at 8:30 am, my wife had to call him, he said he was in a meeting, and never called her to tell her. Nice communication. Two other things before I continue. When wife signed the finance paperwork, she requested information on an extended warranty, they did not provide and said someone would call. They did not. She also called the finance department several times with no response. Both my wife and I called, texted, and emailed Travis multiple times with no response. It wasn't until she contacted the GSM that he began responding to her. He to this day, has never responded to my multiple forms of communication. Terrible communication. Travis finally picked up the vehicle and they cleaned all but one sticker from the inside windows and checked the tire pressure. Tire pressure was good as we already knew. They told my wife they were not repairing the tpms light. It was not until my wife talked to the GSM did he offer to pay for the tpms light repair, and even then I had to go to the Honda dealer and pick up the part and a technician at my wife's work had to replace the part. Terrible customer service. My wife gave them the receipt for the part, they told her they were cutting us a check, still no check a few days later after we provided receipt. Terrible customer service. After my wife spoke to the GSM, only did she speak to someone from the finance department and they finally explained why there was no extended warranty offered at time of sale. More

Nice Sales Staff Pleasant car buying experience. Straightforward, professional folks. I'll be taking my car back for service. Plus I really love my Tucson, in the col Pleasant car buying experience. Straightforward, professional folks. I'll be taking my car back for service. Plus I really love my Tucson, in the color I wanted ! More

Great job! Nadine and Travis did a great job of keeping me informed and helping me select a Hyundai Elantra. The whole process was informative and very professio Nadine and Travis did a great job of keeping me informed and helping me select a Hyundai Elantra. The whole process was informative and very professional. More

I bought a used car and thought I was buying a NEW car. Car had 950 miles on it and was sold as new. Once the mistake was realized nothing was done to correct the situation and I am out a lot of money for a Car had 950 miles on it and was sold as new. Once the mistake was realized nothing was done to correct the situation and I am out a lot of money for a used/demo vehicle instead of a new one. More

a great experience I was really pleased with the business like atmosphere and patience this dealership offered. I was there 3 times before deciding and each time they t I was really pleased with the business like atmosphere and patience this dealership offered. I was there 3 times before deciding and each time they took the time I expected and answered all my questions. There was never any pressure to close the deal. It was all left up to me as to when and how to pick up my new Tucson. Dave Britton was great to work with and I would go there again. More

Great experience The purchase experience was great. We took a test drive and then reviewed different options. It was all straightforward and easy to work through, ev The purchase experience was great. We took a test drive and then reviewed different options. It was all straightforward and easy to work through, even on a Saturday. More