Back

Phil Fitts Ford & Lincoln - Service Center

New Castle, PA

4.7
531 Reviews

531 Reviews of Phil Fitts Ford & Lincoln - Service Center

Sort by
May 12, 2020

Regular check up on my Ford Escape SUV. Highly regarded owner, Bill Fitts, likes to be out with his customers! He is more like a Friend, than the owner! Mike Hietsch, Brian Hietsch,Kevin Wh More

by dm4life
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Becki Davison, Kevin Whitty, Chris Dottle
May 11, 2020

I think they treated me fairly on buying my Lincoln but when I had my oil changed and tires rotated it cost me sixty one dollars. That’s just way too much so I don’t want to go back for any service and be More

by steve1528.sc
Recommend Dealer
Yes
Employees Worked With
Rod Franzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hietsch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Becki Davison, Kevin Whitty
May 10, 2020

Good experiences at Phil Fitts Ford Kenny has always taken good care of my cars. My last visit was no exception. I always ask for him when I need service for my cars. More

by andreworochena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth Carter Jr.
May 06, 2020

Service was great done very quickly all seems good. Only thing would be for the key pick up cashier should have gloves on or a mask. I did not notice hand sanitizer or anything in the vehicle indicating cl More

by MATTHEWCHRISTY6271
Recommend Dealer
Yes
Employees Worked With
Not sure of cashier name
May 01, 2020

Good service, knowledgeable and found a problem which could cost future expenses if it wasn't addressed prior to problem problem being fixed. Lose bolts in radiator connection to transmission lines. Than More

by sltrain1331
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
April 27, 2020

50000 mile service and manufacturer covered repair Phil Fitts picked up my car and did everything necessary and returned it in a timely manner. They called for additional work ok and I was happy they More

by hull802
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken
April 20, 2020

Everyone is so nice and helpful that they feel more like family than just a car dealer. I love dealing with Kenny and Mike they are very knowledgeable. More

by pastorseanw
Recommend Dealer
Yes
Employees Worked With
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny
April 16, 2020

Clean, meat, professional feeling. Service mtg. Kevin, is a true professional. Made me feel the job was going to be done right and on time. It is important that my new car be serviced correctly. Thanks More

by Dr12leonhardt
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
April 10, 2020

kjwvisit Great Job on my last visit, keep up the good work. I have been a customer since October 1983 and will continue to do business there. More

by service78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
April 09, 2020

Job was done quickly and efficiently as usual. Kenny Carter and the crew always do such a great job and today was no different. They finished my job quickly and efficiently as usual. More

by BNWORB1999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Carter
...
38
...