Phil Fitts Ford & Lincoln - Service Center

Devious? Incompetent? Negligent? Lazy Whether their end goal is to convince you to purchase a new car, or if they are simply not capable of making repairs beyond an oil change and lightbul Whether their end goal is to convince you to purchase a new car, or if they are simply not capable of making repairs beyond an oil change and lightbulbs -they will not resolve serious issues, and then charge you money for calling you a liar. They'll insist they did their level best to "recreate your problem;" regardless of whether you have diagnosed the problem exactly or not -they'll treat you as ignorant, while checking simple checklist items a first year apprentice could utilize. They'll insist that because meteorological conditions don't exactly match the history of your issues, they can't find any issue, and that your vehicle is "operating normally." They'll charge you for idling your car for 4 hours, and then tell you that the only thing wrong was a light bulb on your license plate -one that was operating perfectly normally prior. If someone comes into your shop who is not ignorant, it behooves you to not treat them like the neighborhood soccer mom who can’t change a wiper. It would also be best to actually check the issues clearly listed, and not just annotate that you “couldn’t find any leaks.” This is particularly true if no leaks were mentioned as the problem. Whether the technicians are incompetent, negligent, or lazy; I cannot say. I can say they will not attempt to repair any issue that is not exceptionally simple. I don’t know if their goal was to try to steer me towards “your car is just too broken/high mileage/problematic, you should buy a new one from us,” or not –I cut them off at the pass and walked away. They are not an adequate or useful repair or service shop, and I cannot recommend them in any way. More

Arrived 13 minutes late yet the service call took over 2 hours for an oil change and tire rotation Drivers side tire now reports under inflated and the pressure alarm is going off; put 20 lbs of air in hours for an oil change and tire rotation Drivers side tire now reports under inflated and the pressure alarm is going off; put 20 lbs of air in it...seems an odd coincidence that I’ve never had tore issues but do one day after having the shop look at it More

Rear End Repair From the estimate to the repair and the final product, everything went smooth as silk. My insurance company initially set up repair with the other Ma From the estimate to the repair and the final product, everything went smooth as silk. My insurance company initially set up repair with the other Major Car Dealership in town. This Dealership did not call to schedule an estimate for 2 weeks and when they called, it was to tell me they would call in another few weeks to schedule a time for me to come in. After speaking with my insurance company about this, they called Phil Fitts Ford and Phil Fitts called back immediately and were available to take my vehicle that night!! It shows which "in town" Dealership cares about their customers!! They were easy to deal with and kept me updated on the status of my vehicle throughout completion. The work was flawless and my vehicle was thoroughly cleaned and immaculate when I picked it up. I would highly recommend the Body Shop at Phil Fitts Ford, New Castle. More

Bulb in right rear brake light needed replaced. Always able to resolve any issue with the vehicle. Always able to work in a timely appointment time for oil change, tire rotation or state inspection Always able to resolve any issue with the vehicle. Always able to work in a timely appointment time for oil change, tire rotation or state inspection etc. More

Kenny in service is awesome. Takes excellent care of my vehicles. Every one I’ve been in contact with @ this dealership are always fantastic. From sales representative, body services, front desk & all th vehicles. Every one I’ve been in contact with @ this dealership are always fantastic. From sales representative, body services, front desk & all the other behind the scene people I’ve had the privilege of speaking with. Thank you all for your time & effort. More

Phil Fitts Ford has a good service department. The recall was fixed in a timely manner. The service personnel were friendly. Thumbs up! Thanks you was fixed in a timely manner. The service personnel were friendly. Thumbs up! Thanks you More

Inspection Arrived before 0900 for my appointment. Car did not go in for service until at least 0915 or after. Other dealerships offer a free inspection if car Arrived before 0900 for my appointment. Car did not go in for service until at least 0915 or after. Other dealerships offer a free inspection if car was purchased at dealership. I was surprised when this was not the case at your facility. Thought service time was a little long. Everyone was very friendly and courteous. Probably will not make the drive again. More

Excellent as always Prompt, friendly service as always. Service appointment time was honored, shuttle run was convenient and the cost was minimal. Thank you Fitts team fo Prompt, friendly service as always. Service appointment time was honored, shuttle run was convenient and the cost was minimal. Thank you Fitts team for your great service! More

Ken C in service is excellent. Work is timely, price is what’s quoted, wait is minimum both getting an appointment & for finishing the service. what’s quoted, wait is minimum both getting an appointment & for finishing the service. More

service From purchasing, to the body work and car inspection, I have nothing but good things to say about Phil Phitts Ford and all the great people that work From purchasing, to the body work and car inspection, I have nothing but good things to say about Phil Phitts Ford and all the great people that work there. More