Peterson BMW

Mike from Twin Very professional outfit. The service rep had a loaner car warmed up and running when I arrived. They had the problem diagnosed and fixed within two Very professional outfit. The service rep had a loaner car warmed up and running when I arrived. They had the problem diagnosed and fixed within two hours. I would recommend Peterson to anyone. More

The service was great! I arrived :15 minutes before my appointment and they took my car right back for the service. The waiting room was nice and comfortable!! appointment and they took my car right back for the service. The waiting room was nice and comfortable!! More

Did not bargon for this! Recall service that cost me $1032! Had a recall service appointment for the Tecata airbag and a defective blower motir harness. I also asked for an LOF service. When my vehicle was rea Had a recall service appointment for the Tecata airbag and a defective blower motir harness. I also asked for an LOF service. When my vehicle was ready, I noticed that as soon I turned on the ignition, the radiator fan was operating. This has NEVER happened before. I thought it may perhaps had something to do with the new wiring harness and since they were no warning lights on, I left the dealership. A couple of miles down the road, the hot amber warm engine warnign light came on, followed by the red light. As per the fail-safe protection feature, the engine power was cut-off and I stopped. Peterson towd my vehicle in for a look. Upon oonnspection, they informed that my electric water pump had seized up and needed replacement. I know coincidences happen, but this one was very suspicious...No prior warning whatsoever and the engine had never exhibited any syptoms of a failing water pump. The inspectiion report stated variable amperage draw from the electric water pump. I am not certain that this was the case. I travel extensively and do not have the time at the moment to look into this "coincidence" further, but I will ask the dealership to show the deffective pump and go from there. Unfortunately, They completed the water pump replacement at 5:40PM, called me to come fetch the vehicle and I was forced to pay over the phone and piuck my vehicle up after 6PM., thus no communication from the service person or further pursue of the old water pump condition by me. More

Ryan in the service department is the best He kept us informed through out the service process via text and phone calls. Thank you, Ryan informed through out the service process via text and phone calls. Thank you, Ryan More

Annual Services Excellent service; friendly and professional. I will continue to bring my car to Peterson BMW for all services scheduled and unscheduled. Reassuring t Excellent service; friendly and professional. I will continue to bring my car to Peterson BMW for all services scheduled and unscheduled. Reassuring to know the job was done correct the first time and with OEM parts. More

Thank you to Ryan and Jake. Both very patient with my questions. Also shout out to the shuttle driver, (1/3/2020) he was super nice and loved his job! questions. Also shout out to the shuttle driver, (1/3/2020) he was super nice and loved his job! More

Very kind and explained issues and solutions in depth. Thanks for taking care of my Son's car and letting me know of other possible issues. Thanks for taking care of my Son's car and letting me know of other possible issues. More

0ver two hours to get an oil change- crazy.updates only if I asked, then never kept. I was told I would get right in. if I asked, then never kept. I was told I would get right in. More

Like New Again! Ryan and Nick in service are the best.. They helped coordinate preventative care for my 340ix. Changed all fluids that they could on that car and I am Ryan and Nick in service are the best.. They helped coordinate preventative care for my 340ix. Changed all fluids that they could on that car and I am confident that she will run a long time! When I got my car back, it was detailed like it was on the showroom floor. Thought I stole a new car. Thanks Nick and Ryan. Wife even made them baked Christmas treats like they are part of the family, as they take care of my BMW family: F83 M4 Convertible F30 340i x-drive F25 X3 35i x-drive F55 Mini HardtopS JCW BMW B48 (hopefully maintained soon at a Peterson Mini someday) More

Great communications and service. Dropped my car off after an accident and they handled everything with the insurance company and it was painless. Car look ls great. after an accident and they handled everything with the insurance company and it was painless. Car look ls great. More