Perry Ford Lincoln of San Luis Obispo

This dealership is the ONLY Ford dealer in the country to add a $3,000 mark up on all of their F-150 trucks, when things opened up after the pandemic. Now that all of the other dealerships are out of invent add a $3,000 mark up on all of their F-150 trucks, when things opened up after the pandemic. Now that all of the other dealerships are out of inventory, because of the shortage, they think that people will now be desperate enough to pay the extra money. Not only that, after hours of asking about using my employee discount, they finally told me that they are not honoring any discounts because....they don't have to. I also filed a complaint with Ford Customer Service. They were dismayed that one of their agents was engaging in "price-gouging" as they put it, however, since all dealerships are independently owned, there was nothing that they could do about it. More

This dealership has been the most frustrating buying experience I’ve ever had. They advertised my vehicle on their dealer site for one price but I found out that they were charging me almost $2000 more experience I’ve ever had. They advertised my vehicle on their dealer site for one price but I found out that they were charging me almost $2000 more than the ticket price. Jim Johnson and Chang were the sales people. Please stay away from this dealership they will not treat you fairly or try to rectify any issues that you experience. We went in to them to a buy a vehicle at the advertising price and end up being charged nearly 2,000 mor than the listed price. We were victims of not reading the small print and In stead of making sure you understand the technical wording and give you the best deal they want you to not know and take advantage of you. They had 4 vehicles that were all the same make and model and 3 of them were the same price give or take a hundred dollars and the 3rd vehicle was almost 2,000 more, this is the one they sold me under the assumption we were getting the same price. They will prey on the inexperienced buyer. They have no integrity with their customers. More

If I could leave no stars that would be what this dealership deserves. Went in this weekend to look at and drive a car on their lot. Jim at least took the time (initially) to answer some of my questi dealership deserves. Went in this weekend to look at and drive a car on their lot. Jim at least took the time (initially) to answer some of my questions. When I asked to test drive he told me to wait a minute. I waited patiently for 15 minutes while he sat at his desk to help someone else. Then a manager came over and asked if I was being helped. I said yes, that I was waiting for Jim. Well, I waited for Jim another 10 minutes, and then I saw him walk out to the car lot to help someone else! Thanks for wasting my time Perry Ford! In total I counted 6 salesmen on the floor inside and 2 more outside. You’re not getting my business and I’ll be happy to buy a car elsewhere. Also to note for any women doing business at this dealership...it wreaks of toxic masculinity. Beware. More

I've been working with Cassidy since, last year and he's been an awesome, professional and diligent person to work with. I must say that Cassidy has gone above and beyond in helping me find the vehicle that been an awesome, professional and diligent person to work with. I must say that Cassidy has gone above and beyond in helping me find the vehicle that I wanted, instead of the vehicle that was suggested for me. For any of your car needs, be sure to request Cassidy. Perry Ford is fortunate to have such a great team member on their staff!!!! He won't just try to sell you anything off of the lot! Thank you so much Cassidy! More

I've been a service customer with Perry Ford Lincoln for some time now and just bought a 2020 F-150 from them last weekend. They made sure that I got the right truck for my needs, helped me get all the poss some time now and just bought a 2020 F-150 from them last weekend. They made sure that I got the right truck for my needs, helped me get all the possible rebates offered and made the car buying experience hassle free. Harvey knows the business and knows how to treat people right. I love my new truck! More

Poor, late (weeks late), untruthful service department. I purchased a new car from Perry in 2017. Their sales department is superior and I'm sad they're with such a horrible service group. I'd ride 200 mi I purchased a new car from Perry in 2017. Their sales department is superior and I'm sad they're with such a horrible service group. I'd ride 200 mi and spend a night somewhere else to avoid even adjusting my windshield wipers at Perry's. I'm still unsure if the work listed on the invoice given me by Perry was truly completed. I've purchased several vehicles from Perry in the past, find their sales department great to deal with, but would not purchase there again due to their service department. Again, one star because I can't award less. More

Terrible customer service We canceled a maintenance package almost 5 months ago and still has not been removed from loan. Have left 7 messages and not one person has called us We canceled a maintenance package almost 5 months ago and still has not been removed from loan. Have left 7 messages and not one person has called us back in the last month. Obvious that they have no desire to help anyone once a car has been sold. Have purchased many cars in my lifetime and have never encountered this poor of service. I have lived here for over 20 years and will never return my business (or anyone I know) to this dealership. More

Perry Ford Service is Top Notch My family and I were camping in Avila Beach when our truck broke down. Google searched the nearest service/dealer and got Perry Ford. Omar took 100% c My family and I were camping in Avila Beach when our truck broke down. Google searched the nearest service/dealer and got Perry Ford. Omar took 100% care of us. He went ABOVE and then BEYOND what I expected, even gave my family + dog a shuttle / ride back to the campground. Thank you Perry Ford... and especially Omar. You saved our trip! More

Service Department is Incompetent The only reason I am giving one star is because ZERO is not an option. My new Ford has a number problems. The vehicle has been towed in twice, they The only reason I am giving one star is because ZERO is not an option. My new Ford has a number problems. The vehicle has been towed in twice, they had it a week the first time, a couple days the second time... still having problems so they kept it for 5 weeks. FIVE WEEKS. Of the many many problems they were unable to fix, one was an oil leak. They were unable see that it was leaking so they said no problem found. They explained to me that if the air conditioner is used it will drip condensation and that is probably what I was seeing. I might not have my PhD in chemistry, but I can tell oil on the garage floor from water. Took the vehicle to Paso Robles Ford and they found the oil leak right away. If you want reasonable service DO NOT GO TO PERRY FORD SAN LUIS OBISPO. The General Manager talks a good talk... but does not back it up. More

Do NOT take your vehicle to Perry Ford We took our Ford Focus in for a routine tune up. Low and behold, something is cracked. Not leaking but will. We have the extended warranty so went ahe We took our Ford Focus in for a routine tune up. Low and behold, something is cracked. Not leaking but will. We have the extended warranty so went ahead with the repair. Add $100.00 deductable. After keeping my poor wife in limbo for 5 hours, they finally got her a rental. Picked the car up and noticed the AC was not working. Had to take it back in and found out they forgot to re hook it up. This place is a complete nightmare. It really should be shut down. More