Performance Lexus Northern Kentucky (Formally Lexus RiverCenter)

Lori and Andrew great! Andrew was phenomenal!! Andrew spent a lot of time detailing our vehicle! He stayed well beyond closing hours! He is a true asset to the dealership! Andrew was phenomenal!! Andrew spent a lot of time detailing our vehicle! He stayed well beyond closing hours! He is a true asset to the dealership! More

I had an excellent experience purchasing my 2026 Lexus UX 300h. Even though I live in Illinois and the dealership is in Kentucky, the entire process was smooth and easy from start to finish. March Welch wa 300h. Even though I live in Illinois and the dealership is in Kentucky, the entire process was smooth and easy from start to finish. March Welch was a great salesman. He was knowledgeable, professional and easy to work with. Michael Miglio was also very helpful throughout the process and a pleasure to work with. I really appreciated their communication and willingness to make everything as convenient as possible. I would definitely recommend Mark, Michael, and the dealership to anyone looking for a great car buying experience. More

Mark Welch at Performance Lexus Northern Kentucky was superb in handling our deal. Not only did he got the best price for us he also, he picked us up at the airport, had the car spotless for us and had superb in handling our deal. Not only did he got the best price for us he also, he picked us up at the airport, had the car spotless for us and had paperwork work done in a short amount of time. He also surprised my wife by having a big red bow on top of her car. That made her day!!! More

Emma, our service representative was great! Very personable as well as professional. Highly recommend this dealership. Very personable as well as professional. Highly recommend this dealership. More

Noah Grimes and Nathan my service technician were kind and thorough on my visit 8/20/26. I am on my 3rd RX and started my relationship with Lexus products in Dallas in 2007. For me my latest RX350L is s and thorough on my visit 8/20/26. I am on my 3rd RX and started my relationship with Lexus products in Dallas in 2007. For me my latest RX350L is s great vehicle and I will only have them serviced at a Lexus dealership, My previous service advisor Chris Timmerding is no longer at the dealership, but he got things started off on the right foot when we relocated back to Cincy in 2024. I had the misfortune to be involved in a deer accident and Chris was helpful as well as Gabby Mills at the Lexus Collision Center. I think Noah and I will work well together and I appreciate the way he took care of me and also the explanation of the maintenance that was performed on my vehicle. More

Customer service person, Emma, was considerate, courteous and pleasant to work with while my car was being serviced. and pleasant to work with while my car was being serviced. More

I’ve been coming to Lexus RiverCenter and now Lexus Northern Kentucky for years! Always impressed with the way I’m treated and greeted. Like I’m family! Northern Kentucky for years! Always impressed with the way I’m treated and greeted. Like I’m family! More

Drove 2 hours to see about a 2023 Jeep Grand Cherokee that was sitting on their lot. Katie in sales had the car sitting out front all cleaned up and waiting for me to look at when I pulled in. Severa that was sitting on their lot. Katie in sales had the car sitting out front all cleaned up and waiting for me to look at when I pulled in. Several members of their management team took the time to introduce themselves and the overall process to make the deal was super efficient and I was on the way home with my new to me car in about 90 minutes start to finish. Thank you Katie for being so helpful! I felt that they took the same amount of time with me on this non-Lexus car brand that they might have had I been looking at a new car. Very impressive and a great experience! More

I bought my Lexus in 2025 and have been paying for all the warranty and protection plans. After my tires were damaged by screws, the dealership refused to replace them and could not clearly explain why my the warranty and protection plans. After my tires were damaged by screws, the dealership refused to replace them and could not clearly explain why my coverage didn’t apply. Meanwhile, my friend had the same issue, and his dealership replaced three of his tires. I’m very disappointed by the inconsistent service and expected much better from Lexus. More