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Performance Honda
Fairfield, OH
788 Reviews
Performance Honda is an 14th time winner of the prestigious Honda Presidents Award, given to dealerships who meet an exceptionally high standard of customer service. We are very active in our local communities around the Cincinnati area. We have represented Honda for over 41 years in Cincinnati, Ohio. We hope you check out our new and used inventory online today at http://www.PerformanceHondaStore.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 788 reviews
April 21, 2018
Good buying experience, reasonable management I bought our 2016 Odyssey here, brand new in late 2015. The buying experience was pleasant and hasslefree. We came with a referral from my parents and I bought our 2016 Odyssey here, brand new in late 2015. The buying experience was pleasant and hasslefree. We came with a referral from my parents and had most of the price negotiation taken care of ahead of time. In July of 2017, at 28000 miles, I had to bring it back due to a brake vibration: warped rotors. The service department would only machine the rotors at the time, citing the warranty policy. This was not satisfactory, but I agreed. Unfortunately my prediction to Brian Flick came true: I had to return for the same issue. In April 2018, at 39000 miles, the rotors were warped once again. I brought our van back to Performance expecting that they would see that there is an issue with the rotors. Unfortunately they told me there wasn’t anything they could do because it was out of the warranty period at that point. In my opinion, any reasonable party would have seen the issue. After some discussion they did offer 50% off of brake service, taking a rotor replacement to $275 or a second round of machining to $100. That was still unacceptable; the rotors were defective and needed to be replaced. After leaving a review and further discussion with Mr. Lockwood, the GM of the dealership, they agreed to replace the rotors as a token of goodwill. I love most aspects of this van and will continue to purchase from Performance Honda. The work I did have done both in July 2017 & in April 2018 was done quickly and reasonable priced for a dealership. More
by willbeinkemper
Employees Worked With
Brian Flick, Matt Lockwood
March 25, 2018
Keeps vehicle maintained and does so with a smile Brian and other service reps show care for customers and give good advice about needed maintenance and at times keep customers from spending money nee Brian and other service reps show care for customers and give good advice about needed maintenance and at times keep customers from spending money needlessly. They have helped nurse an 18 year old civic and it's running almost as good as when I purchased it. Same goes for our other Honda, a van that keeps providing good service. Bought the van from this dealership years ago and called my insurance company when buying it and was told that the dealer gave an excellent price--one done without hassle. More
by Bert Cameron
Employees Worked With
Brian Flick, Heidi Anderkin, Josh Vollrath
March 17, 2018
Easy and smooth process! My very first car lease I was 19 and not very well educated and I had a lot of questions. Luckily, Evan was more then happy to teach me how the proces My very first car lease I was 19 and not very well educated and I had a lot of questions. Luckily, Evan was more then happy to teach me how the process worked and was very knowledgeable in anything I had doubts about. I can’t thank him enough for my helping me with getting my first Honda Civic. Fast forward 3 years, and I’m in my next Civic! He was extremely helpful and I did not feel pressured into signing for anything that I didn’t love. Once I knew I wanted a newer Civic he had me in it for a test drive. From there the paperwork process took less then half an hour, and I was out the door with my new baby! 10/10 would go back without any hesitation! More
by Diana C
Employees Worked With
Brian Flick, Richard Benaidrene, Evan Pruitt
March 16, 2018
Stress free buying I was looking for something with better gas mileage and Evan ensured I got in something thatbgets great mileage at a very good price. I know am saving I was looking for something with better gas mileage and Evan ensured I got in something thatbgets great mileage at a very good price. I know am saving $300 a months in payments and gas. Extremely happy with how quick this was able to happen. More
by Bogard42088
Employees Worked With
Evan Pruitt
March 11, 2018
excellent experience Worked with Jay Johnson on my 2nd SUV from same store. it was easy .best part was bridging the gap between customer and dealership and finding best fi Worked with Jay Johnson on my 2nd SUV from same store. it was easy .best part was bridging the gap between customer and dealership and finding best fit deal and vehicle for customer. Appreciate his effort and will recommend to my friends and people who are looking for new HONDA in greater Cincinnati area . More
by Sudeep Singhji
Employees Worked With
jason Johnson
March 10, 2018
Pleasure workin with Marissa, she's great ty Marissa was great , very pleasant , and positive. Will recommend her any time , Iove my new car..performance Honda is very personal, and caring. I Marissa was great , very pleasant , and positive. Will recommend her any time , Iove my new car..performance Honda is very personal, and caring. I appreciate all they did to help me .. More
by Angie
Employees Worked With
Marissa Williams
March 10, 2018
Great Experience Evan was so helpful and went above and beyond to help! He truly cares about his customers. Will recommend him to everyone I know looking for a car. Evan was so helpful and went above and beyond to help! He truly cares about his customers. Will recommend him to everyone I know looking for a car. More
by catch1014
Employees Worked With
Evan Pruitt
March 08, 2018
Great experience altogether. I knew what I wanted and contacted Evan and got everything worked out in a very short amount of time. Everything Evan said happened as it should. Grea I knew what I wanted and contacted Evan and got everything worked out in a very short amount of time. Everything Evan said happened as it should. Great conversations also. Highly recommended. More
by Andrew
Employees Worked With
Evan Pruitt
March 08, 2018
Special order No dealership in the area had the car my wife wanted.It took some searching, but Evan found it.Happy wife,happy life.Thanks again Evan No dealership in the area had the car my wife wanted.It took some searching, but Evan found it.Happy wife,happy life.Thanks again Evan More
by Chris Kennedy
Employees Worked With
Jason Lake, Evan Pruitt
March 08, 2018
Great experience!! I was so nervous about switching to a Honda after being a GM user for years. Evan Pruitt made the experience very relaxing and so simple that I would I was so nervous about switching to a Honda after being a GM user for years. Evan Pruitt made the experience very relaxing and so simple that I would recommend him very highly. He is patient and knowledgeable. More
by fowler528
Employees Worked With
Evan Pruitt
