Peoria Ford

All I have to say is DECEIT! Im not one to have one bad experience then go post a bunch of negative reviews but when someone insults me and deceives me like they did Ill tell everyone about it. Long story experience then go post a bunch of negative reviews but when someone insults me and deceives me like they did Ill tell everyone about it. Long story short, I had my car on craigslist at a very competitive price. Sunday night "Salesman" Greg calls my phone explaining how bad they "need" my type of car on their lot. "Cant keep them in stock" he says. "your car is priced right" he says. He said his manager told him to find as many of these cars as possible and buy them. Said they are pretty much giving the person selling what they want for this particular car. So after I told him to please not waste my time if I come all the way out there (about 45 min drive) he assured me this is for real and he's not blowing smoke my way so we made an appointment for Monday (today) to seal the deal. Said it would take about 10 minutes. So I got there and met Greg and he showed the car to his boss I guess and then another guy had to come look at it. (typical dealership strategy) They were looking hard for any type of blemish possible to try supporting their low ball offer. The car is 7 years old and in almost mint condition mind you. After about AN HOUR and finding a couple blemishes on a wheel they decided to low ball me almost 3 grand less than I had it posted at. Not even in the same ball park.. PLEASE DONT BE DECEIVED!!! They will do anything to get you on their lot with all kinds of wonderful promises then bend you over. They have no regard for wasting your time. I will NEVER visit this lot for anything. Be careful folks More

This dealership is not consumer friendly. My Ford Fiesta was in an accident and the body work was done by Peoria Ford. They sent the car to Peoria Ford for engine repairs. There were parts needed that wer was in an accident and the body work was done by Peoria Ford. They sent the car to Peoria Ford for engine repairs. There were parts needed that were on backorder which caused delays, however, they contend that Peoria Collision authorized the engine repairs. From the body work alone, it was border line that the car should have been totalled. My insurance adjuster from Milwaukee, Wisconsin authorized the body work and some of the engine repairs, but not the "extra" repairs. Peoria Ford said the ok for all repairs came from Peoria Collision. They asssumed that any and all repairs were ok to do. They did not contact my insurance company or adjuster. Had that been done, the car would have been totalled. I had to initiate most contact with them. They did not take the initiative to speak with my insurer at any time according to the information I have. They claim they don't have loaner cars, so I didn't receive one. Not their policy, I was told. Peoria Collision did provide me with one after I spent over $400.00 out of pocket after my insurer covered their required 30 dayss of rental. Peoria Ford contends non-availability of parts is the problem, but that is just part of it. I have contacted the BBB and Ford Corporate Headquarters in Dearborn, Michigan. Someone should pay for my out of pocket rental expenses. More

This dealership actively worked to scam my elderly family member. When a vehicle was brought in for a recall they tricked her into signing for $1700 of work she did not want. When she did not have the mone member. When a vehicle was brought in for a recall they tricked her into signing for $1700 of work she did not want. When she did not have the money to pay for it they forced her to put it on a credit card and then had her write a check for the remainder. When the check did not clear they threatened to send her to prison for "knowingly writing a hot check" and have repeatedly told her that if she tried to do anything, including reporting them to anyone (does this count??), they would send her to prison. She is now terrified thinking she has no other choice but to pay this fraudulent bill. I am going to report them to the BBB and News 3 as well. To the GM of Peoria Ford: if you are reading this then you know exactly who I am referring to. I will tell you that I am an insurance agent in the area and will stop at nothing to spread news of this deceitful behavior. All of my clients will know to do business with Rodeo Ford or Tom Jones Ford rather than Peoria Thieves. Send her a refund or the threats you make on her will be reversed on yourself. More

My husband and I are moving from the Phoenix area and will be using a U haul and RV to live in to travel to northeast. We knew we needed a battery in engine and replaced it... continued to have electrica will be using a U haul and RV to live in to travel to northeast. We knew we needed a battery in engine and replaced it... continued to have electrical problems... ? coach battery ? alternator. We decided to call professionals and had RV towed to Peoria Ford. We were told they would be able to get us up and running right away. This was a Monday morning. We did not pick up RV until Wed. at noon. After being lied to and given the run around with no one looking at our vehicle for days. They replaced coach battery with my husband's guidance and did diagnostic on alternator. BUT why did it take so long and why do they lie to people? One person would say one thing another person would say another when we called for updates. The stories never matched!!! Why can't customer service contain keeping customers updated and in the loop? Hindsight should have done things ourselves. Poor communication, poor service. DON'T use this service dept... More

Had a great experience at Peoria Ford. It started with Deanna, our salesperson. She was so patient and showed us multiple vehicles. We explained to her that we didn't think that we would be approved for Deanna, our salesperson. She was so patient and showed us multiple vehicles. We explained to her that we didn't think that we would be approved for financing due to a recent bump in our credit. Deanna didn't give up, she worked very hard to find the right car for our situation. After we picked the 2013 Ford Escape we were introduced to Steve in finance. Usually my least place to be! Steve was so friendly and assured us that we would be taken care of. We signed our paperwork in record time(for us anyway). We left happy. A few days passed and Steve, the finance manager, called. He shocked us with the news that not only was our loan approved, but they were able to get us an even better interest rate and lowered our expected payment by 70.00 per month. We will definitely remember this team when its time to trade in. More

Throughout my visit I was reminded over and over and over and over again that I had to give them great ratings on their survey or I would be taking "food out of their childrens mouth"...Well no it was not gr and over again that I had to give them great ratings on their survey or I would be taking "food out of their childrens mouth"...Well no it was not great service so I answered the survey honestly....So I get a call this mornig from the sales man making excuse and then turning around the conversation and making the car buying experiance my fault...told him not to call me back and hung up on him (MY tone now...VERY ANGRY) Bought a $34,000.00 vehicle and I get treated this way...If I could take it back and buy it from a different dealer I would!! Vehicle I bought C-Max Hybrid, I give it 10 stars.....wonderful vehicle, I don't get 47 mpg as advertised...but I didn't expect to either. More

After going to at least five different dealerships, I found Sharma to be the most friendly and honest of the bunch. She found us a perfect car that fit the family. Everyone at the dealership was very fri found Sharma to be the most friendly and honest of the bunch. She found us a perfect car that fit the family. Everyone at the dealership was very friendly and helpful, Will buy from again and would absolutely send anyone I know there to buy a car. More

Purchased a used truck and was listed online for $21,9999 and they wrote the contract up for $25,999??? Then told them I didnt want extended warranty 3times and they still added it in the contract for the am and they wrote the contract up for $25,999??? Then told them I didnt want extended warranty 3times and they still added it in the contract for the amount of $3,300??? Had to call them quite a few times to correct the amounts and then had to go back there three times for this reason!? Not happy and felt like they were trying to take me for $7,300 additional cost!? Caution also they put audio and video cameras in the finance room when you are signing the contract which I wasnt told about,until I just hjappened to look up and seen the camera? Dont trust this dealership and will be going else where in the future! More

Nothing but problems after we purchased vehicle. Supposedly, we paid extra for the 100+ point inspection. We purchased a bumper to bumper warranty that doesn't even cover a $900 door lift mechanism Supposedly, we paid extra for the 100+ point inspection. We purchased a bumper to bumper warranty that doesn't even cover a $900 door lift mechanism that went out within 3 months of purchase. More

I went to Peoria Ford for a Ford Ranger they had for sale online. I live an hour away so before I left I called John Stewart the manager of used cars sales and he said they still had the truck there. So I dr online. I live an hour away so before I left I called John Stewart the manager of used cars sales and he said they still had the truck there. So I drive an hour show up, the sales person says he going to go pull it up front for me. 15 minutes go by he comes back in and says "the truck is not ready for sale." So why didn't they just tell me that on the phone? They wasted 2 hours of my time, money and gas. I also talked to John to let him know I was really upset. And of course they were eating their words and had no excuse. I will never recommend them to anyone! I heard the good advertisements on the local radio show Johnjay and Rich thats why I gave them a chance. Their all liars and just waste your time. Go somewhere else. More