Penn Toyota

From the moment we stepped into the dealership we were treated in a friendly,courteous,and professional manner. We already knew the Camry we were looking for based on our online research. James Clemmons w treated in a friendly,courteous,and professional manner. We already knew the Camry we were looking for based on our online research. James Clemmons was our sales person and we sat with him as he confirmed the details of this particular car. After this initial conversation, James took us to see the car and go for a test drive. He sat with us in the car afterwards and reviewed all the features of this fully loaded 2011 Camry XLE, including how to work the Navigation, heated seats, Bluetooth etc. The lens on the passenger side running light was broken and he assured us that it would be replaced before sale as this car had just been received off lease that week. We also were interested in the certified 12mo./12000mi. bumper to bumper extended warranty which we got at a very good price. Our other concern was that the car only had one available key which was a deal breaker for us. We had to wait a few days after agreeing on this car but eventually James was able to provide us with two sets of keys plus an additional "valet" key at no extra charge. Our overall experience,regarding price, service and attention to detail was excellent! Thank you James! More

Great dealership! This place took Csre of prior nightmare with another dealership! All I can say is see James the sale consultant! He took care of me from the moment I walked through the door to the end of t with another dealership! All I can say is see James the sale consultant! He took care of me from the moment I walked through the door to the end of the transaction. Answered all my questions, all other personnel very knowledgable on cars, really friendly, great place even if your just sitting in the waiting room. Purchased my Lexus at a great price in great condition. Couldn't have gone to a better place to score a great deal on a used car. Penn toyota highly recommended to family and friends. More

I won't recommend this dealership to anyone. They are very rude and racist. They will go to an extent to over charge u for an extended warranty. Beware of there finance manager John vicino. Not recomme very rude and racist. They will go to an extent to over charge u for an extended warranty. Beware of there finance manager John vicino. Not recommended at all. Try another dealership More

The service department was very friendly and quick. I would recommend to anyone who wants quality work done. I am very happy with the work that was done. would recommend to anyone who wants quality work done. I am very happy with the work that was done. More

Be careful when you bring your car into the Service Department. My brief experience was this: I brought my car in for a recall. I get a call from the owner of Penn Toyota's brother who works in the Department. My brief experience was this: I brought my car in for a recall. I get a call from the owner of Penn Toyota's brother who works in the service department stating that the front brakes should be replaced they are down to 3mm. I don't know what that means but it sure sounds like its low so I tell him thanks but I will get the brakes done by my own local mechanic. I bring my car to my mechanic and I get a call a few hours later and my mechanic tells me that the front brakes look just fine, there is about half of the pad left. I was annoyed that Penn Toyota was recommending that the brakes should be replaced so I contacted Jim Miga who asked my to bring the car in so he can inspect it in front of me with the mechanic and get to the bottom of the problem. I bring my car in, they take my car into the service department and about 10-15 minutes later Jim gets me and we walk to my car. They lift up the car and they take out a tool Toyota gives the service men to measure the pads and show me that the pads are at about a 4 on their meter. Jim felt confident with those results and felt like there was nothing wrong done by Penn Toyota and, for my trouble, I was offered a price of 159.99 to replace the brakes whenever I wanted them done(the current internet coupon price). Well that was about a month ago. Getting nervous that the brakes are getting low I decided to drop my car off yesterday at a Mavis repair shop to get the front brakes replaced. I drop my car off and about 15 minutes later I get a call from the manager of Mavis and he tells me that there is no need to replace the brakes, they have just less than half of a brake pad left. The manager tells me that there is a good 10,000 miles left on those pads unless I drive and brake really hard then obviously they will have to be replaced sooner than 10,000 more miles. I can understand that maybe my own local mechanic could have a difference of opinion from corporate Toyota on when it is recommended to replace the brake pads but hearing from a second independent mechanic, coming from a shop that I have never done business with in the past, an entire month later, that the brakes are still good and should not be replaced is disturbing. More

I can’t speak highly enough about my experiences at Penn Toyota. I leased my first Prius from them in 2010 and leased my second one about 6 weeks ago. The exceptional service provided by Jimmy Miga (S Toyota. I leased my first Prius from them in 2010 and leased my second one about 6 weeks ago. The exceptional service provided by Jimmy Miga (Service Manager) has kept me coming back. The service provided AFTER you make the purchase means everything to me. Jimmy takes every concern seriously (no matter how trivial). If he doesn’t have the answer, he will get it. He follows up. He makes himself completely accessible to customers and he is always pleasant and professional. Jimmy has always provided me with a loaner car if they needed to keep my car overnight. He’s honest and provides realistic expectations and because of that, he is able to deliver on his promises. This man always goes the extra mile. He is all about customer service and will always find a way to make things right. He’s made me a very loyal customer. The entire facility was renovated about a year ago. The space is very comfortable and the waiting area has a large screen television, and beverages are available. Joni Glantz is the master sales consultant who took me through the lease process this time around. I found Joni to be honest and knowledgeable. She guided me and let me know at what point a new lease would make financial sense and when it would not. She followed up on everything she said. She is VERY dedicated and went way beyond in so many ways. She made sure that I knew she was accessible to me even on her days off. She stayed very late to work with me on several occasions. Anytime I had a question she did not know, she made sure to find out. Never double talk. Completely trustworthy. Always respectful. Never pushy. Joni conveyed that she cared and that she believes in the cars she sells and she worked with me to get the best deal possible. I hope to have her sell and lease my cars for years to come. I will highly recommend her to anyone interested in purchasing a Toyota vehicle. Others I’ve worked with at this dealership who are worthy of special mention because they too are VERY customer service oriented: Ray Bell (Sales Manager) who sat down with me to fully explain what all the “numbers” meant. Laurie Guigliano (Service Department) who is my “go to” person for scheduling service appointments and arranging for loaner cars. I live literally two minutes from a different Toyota dealership. My experience at Penn Toyota is so far superior that it is worth my traveling 30 – 40 minutes to get there. More

Mike Piedmont made us feel comfortable from the beginning. He was friendly and gave us the feeling that here was a person we could work with. Mike determined what model we were interested in and ma beginning. He was friendly and gave us the feeling that here was a person we could work with. Mike determined what model we were interested in and made sure we were comfortable while he went to get the demonstrator. He brought up a Sienna and not only explained the features, but demonstrated them. We were able to agree on a mutually acceptable price and the sale was completed. Mike invited us back if we had any further questions about the cars features. We were very pleased with the relationship we developed with Mike and Penn Toyota. More

I have given this dealership this rating because of their friendliness, helpfulness, and effectiveness. They did a great amount of work to make my experience with them very easy and quick. Their service was friendliness, helpfulness, and effectiveness. They did a great amount of work to make my experience with them very easy and quick. Their service was exceptionally amazing! More

When I got to penn Toyota the salesman James and the guy he was training Dom was very nice and not too pushy with my needs and wants The sales manager ray insisted that I test drive the car even after I t he was training Dom was very nice and not too pushy with my needs and wants The sales manager ray insisted that I test drive the car even after I told him that I drove the car at another store. When it came to numbers ray and James and Dom matched the numbers from the other store with no questions asked . It was the best experience ever and I would recommend all of my friends to shop at penn Toyota . More

I have given this dealership and this employee the above ratings because I was extremely satisfied with my experience. I was looking for a particular vehicle which Joe assisted me in finding and provided a ratings because I was extremely satisfied with my experience. I was looking for a particular vehicle which Joe assisted me in finding and provided a very affordable price within the range in which I was budgeted. I appreciated the fact that Joe did not try to push models which I was not interested in. He was very straightforward and to the point regarding my need and the product which fit it. I will highly recommend this dealership and this sales person to anyone that inquires of a great place to find a vehicle. More