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Pat Milliken Ford

Redford, MI

4.9
1,356 Reviews
Pat Milliken Ford has been family owned and operated since 1959. We are proud to be one of the largest Ford dealers in the nation, which means you will always find a huge selection of new and pre-owned vehicles on our lot. But more importantly, we know that customer satisfaction is the key to our success. Pat Milliken Ford has been awarded the President's Award for excellence in customer satisfaction by Ford Motor Company for the last 28 years in a row! We are the only dealer in the State of Michigan to achieve this designation and we are proud of our entire sales and service team for their efforts.
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9600 Telegraph Rd

Redford, MI

48239

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Showing 1,356 reviews

August 19, 2025

The dealership is very clean. The staff is friendly. The sales representative was very helpful and explained everything. The person that helped on getting the final ok on the fina More

by Wingsj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shauntice Richmond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sara Volansky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2025 -

Pat Milliken Ford responded

Thanks for sharing your experience with both Sara Volansky and Shauntice Richmond! We appreciate your business and kind words!

August 13, 2025

Tim Shea provided superior customer service from day 1. He walked me through the entire process and made sure I received the best deal. And I got vehicle I really wanted! If you’re currently going through More

by Shantina Turner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2025 -

Pat Milliken Ford responded

Thank you Shantina! We greatly appreciate your kind words about your experience with Tim Shea!

August 12, 2025

This was the only dealership that had the edge titanium. Robb Robert’s really made a professional effort to get the Ford vehicle i wanted to purchase. I really had a great experience and I will return for f More

by Larry R.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robb Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2025 -

Pat Milliken Ford responded

Thank you Larry! We appreciate the opportunity to earn your business and are happy to hear that Robb Roberts gave you the Experience You Deserve! We look forward to working with you again. Enjoy your Edge Titanium!

August 06, 2025

I had an issue when I first received my new vehicle but once we discussed the issue it was resolved quickly. More

by william_j_miller
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Koshkarian
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Kronner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braheem Abboud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2025 -

Pat Milliken Ford responded

Thank you William. We appreciate your business and feedback!

August 05, 2025

"I recently purchased a 2025 Ford Escape ST Select from Jon McMullen at Pat Milliken Ford. Jon was knowledgeable, friendly, and made the process smooth and stress-free. He answered all my questions an More

by Jaz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnathon McMullen
Aug 11, 2025 -

Pat Milliken Ford responded

Thanks Jaz! We greatly appreciate your kind words about Jonathon McMullen and your experience with us. We thank you for your business and recommendation! Enjoy your new Escape!

August 01, 2025

Tim Shea was a great help. I came in very depressed and felt amazing with Tim’s help.. He brightened my day.. He is so insightful and really took the time to explain things More

by Jherron004
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Pat Milliken Ford responded

Thanks for sharing your exceptional experience with Tim Shea! We greatly appreciate your kind words!

August 01, 2025

Tim was very good in helping me find the car that fit best for me! More

by jsopdahl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Pat Milliken Ford responded

Thank you for giving us the opportunity to earn your business and for sharing these kind words about your experience with Tim Shea!

August 01, 2025

Worst Service department! I should have learned my lesson from the last few times I have had my Vehicle serviced there. They make apt for next day then tell you every day that More

by ADMAirControl
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juliet Guertin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Pat Milliken Ford responded

We’re truly sorry to hear about your recent service experience and appreciate you taking the time to share your feedback. We did face an unusual combination of high demand and unexpected team absences, and unfortunately, we fell short in communicating realistic timelines and meeting expectations — for that, we sincerely apologize. We know how important trust and transparency are, and we’re actively working to improve both our scheduling process and how we keep our customers informed along the way. Your experience is not the standard we strive for, and we’re committed to making it right. We’d appreciate the chance to speak with you directly to address your concerns further. Please feel free to reach out to our Service Manager, Drew Hampshire, at 313-387-7366 so that we may discuss further.

July 31, 2025

MR. SHEA IS ONE OF THE KINDEST DEALER MANAGERS I'VE EVER MET. THIS BUYING EXPERIENCE FOR ME WAS THE BEST. THANKS SO MUCH MR. SHEA More

by brteresa196157
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2025 -

Pat Milliken Ford responded

Thank you for giving us the opportunity to earn your business. We greatly appreciate it and your kind words about Tim Shea!

July 30, 2025

I received excellent service from the beginning of my relationship with this dealership. I would rate this dealership with five stars. More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2025 -

Pat Milliken Ford responded

Thank you for your 5 star rating! We greatly appreciate your kind words about Pat Milliken Ford!

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