Pat Lobb Toyota of McKinney

Cannon Campbell has been my service advisor ever since I knew who he was, when my old service advisor left. Any time I need something, be it service or a question, concern, noise, intermittent issue, whatev knew who he was, when my old service advisor left. Any time I need something, be it service or a question, concern, noise, intermittent issue, whatever it is, he is quick to help me out. He always has a smile and welcomes me with ease. I am never treated as an annoying customer or the next customer in line. He is always professional and courteous and prompt. I appreciate that. Today, I popped in for a minor item and he got my truck to the shop and got it handled immediately, when I was expecting to have to schedule a time to come in later in the week. Last time I was in, we had a family emergency and he offered his condolences to me. My father in law had a stroke. Cannon let me keep the loaner an additional day and said to not worry about picking my car up. His words "Take your time and take care of your family. I will keep your family in my thoughts and prayers." Really meant a lot for him to say that to me. I also do not think it was "words" but rather from the heart. I buy at Longo Toyota and service there, but I also use Pat Lobb for service and exclusively with Cannon. Pat Lobb is closer to my house. For reasons I will not state on this review, is why I drive to a different dealer for some things. If you had a guy like Cannon in every department of the dealerhip, I might change my mind. He is a great asset to your team. More

Duane at Pat Lobb is a pleasure to deal with. Purchasing vehicles for most people is not something they look forward to. If you need a vehicle, go see Duane. We have purchased several vehicle ove Purchasing vehicles for most people is not something they look forward to. If you need a vehicle, go see Duane. We have purchased several vehicle over the years with him. More

There were so lovely and helpful. Everyone was so knowledgeable and friendly. I would definitely recommend. Everyone was so knowledgeable and friendly. I would definitely recommend. More

This was my second truck I bought from Lex. The first in about 2021 then again recently. I was kind of specific about what I wanted this time and due to my previous experience, I searched the P The first in about 2021 then again recently. I was kind of specific about what I wanted this time and due to my previous experience, I searched the Pat Lobb dealership first. Obviously I searched all over as well but again, they had what I was looking for. Unfortunately we couldn't make the deal I was hoping for, which I was doubtful we could from the beginning. However, they ended up having a great alternative. No pushy sales, honest, good information, easy process, and as always, Lex was Great. I'll probably see them again in 3 years. Also, I had experience with the service department about a year ago with my truck I just traded in. They stuck to the appointment time, friendly customer service (even with a weird problem I was having), and quick service. More

Calson was very friendly and helpful and professional. I was really pleased with his service. Thank you Carson ! I was really pleased with his service. Thank you Carson ! More

excellent excellent as always. i’m very appreciative of the care you all give me and my vechile i’m very appreciative of the care you all give me and my vechile More

Melissa Gautreaux is trustworthy, who listened what I was looking for, and walked through all the steps! Highly recommended! looking for, and walked through all the steps! Highly recommended! More

Robert was the best sales person, thanks for this amazing tundra, 10/10 experience buying tundra, 10/10 experience buying More

It was nice and people there were helpful. They answered my questions that I had. They answered my questions that I had. More