Passport Nissan of Alexandria

Awful Experience I bought a used 2012 FIAT 500 from Passport Nissan of Alexandria on Monday, December 30th 2019. The process took a bit long but I was quite excited a I bought a used 2012 FIAT 500 from Passport Nissan of Alexandria on Monday, December 30th 2019. The process took a bit long but I was quite excited about the purchase since I had read raving reviews about this place and the sales team seemed to be nice and personable (of course, they are trying to sell you a car!). We settled on the car since it seemed to be in good condition with fairly low mileage and the car history didn't show anything concerning. Edgar had me electronically signing what seemed an endless amount of papers (which he explained has made the process a lot faster but I appreciated it more for environmental reasons) but he assured me I would be getting a copy of all the documents within 3 days. Fast-forward a week later and I had not received anything. The sale was completed after about 3 hours but the car wasn't ready because they had sent it for a wash and detailing. Since we couldn't get an accurate estimate on the wait we decided to come home and return later to pick it up. We picked up the car about an hour before they closed, came home, had some dinner and later decided to go to the supermarket for some drinks. When we got back in the car the engine light came on. I called Renato, the agent who helped us with the sale first thing the next morning (Dec. 31st) and explained what had happened. He urged me to bring the car in as soon as we could but didn't seem too concerned and explained that perhaps something had moved during the detailing and just needed to be put back in place. Unfortunately, we were unable to bring in the car that same day because our dog was scheduled for surgery in Richmond. We brought it in at 11AM the next morning, January 1st and haven’t heard much ever since. We haven’t received the car back yet and if we don’t reach out for information they don’t volunteer to keep us updated. On their website they claim to offer loaner cars but when we asked for a provisional car we were told that they “usually don’t” but if the car wasn't fixed by today Tuesday, January 7th the manager would work something out for us. No one has reached out to us. Last time we checked in we were told that it was a loose sensor but the car would be ready by the end of the day (Jan. 4th). End of the day comes and we’re told that the engine light came back on and that they were going to replace the sensor instead. They asked us to grant them 3 more days and that that was an over-estimate that the car would probably be ready before then. It’s the third day today and nothing has happened. Very disappointed with this whole experience. Passport Nissan of Alexandria seems to work very quick to make a sale but when it comes to fixing a problem they are very inefficient. I don’t even think that assembling a brand new car takes this long! A whole week to fix/replace a sensor?!? Unacceptable! First and last time doing business with them! Extremely unprofessional! More

Salesman was very pleasant to work with. I bought a $30000 used truck. As I drove it off the lot I realized they the windshield was cracked. Frustrating that they would sell an expensive vehicle with $30000 used truck. As I drove it off the lot I realized they the windshield was cracked. Frustrating that they would sell an expensive vehicle with a cracked windshield. I tried to contact them twice about it but they are no longer responding to me. More

Awesome Service J. Connor Jon Connor provided TOP NOTCH services. It was a nice change of pace, he was upfront and explained everything that needed to be done and why. He calle Jon Connor provided TOP NOTCH services. It was a nice change of pace, he was upfront and explained everything that needed to be done and why. He called when he said he would, great communication! I will definitely be returning here. More

Honest Service Jon Connor was honest and very polite. He explained to me what was needed and did not try to sell me things I did not need. He is very trustworthy and Jon Connor was honest and very polite. He explained to me what was needed and did not try to sell me things I did not need. He is very trustworthy and I will be returning to see him! Thanks Jon! More

#1 Advisors I have always been a bit leery of dealership service but Jon Connor at Nissan of alexandria has changed all that. He is extremely attentive to making I have always been a bit leery of dealership service but Jon Connor at Nissan of alexandria has changed all that. He is extremely attentive to making sure my questions were answered and that I got the service I needed for my car problem. I did not feel pressured to buying more nor things that were not needed. Jon is very pleasant to work with, I recommend seeing him to anyone. More

Have called 15 times and I don't even own a car from them They have called me nonstop for about 4 months and I've asked them to stop. I've also blocked their numbers but they seem to have more than the four i They have called me nonstop for about 4 months and I've asked them to stop. I've also blocked their numbers but they seem to have more than the four ive blocked. I don't have a car from them and the person theyre trying to reach isn't at my number. Asked for them to stop again today and got hung up on. When I called back, they were rude and gave a non-committal response. More

No follow up for problems The sales people are nice, but once you hand over your check, expect the customer service to dissapear. Dealership employees stole belongings out The sales people are nice, but once you hand over your check, expect the customer service to dissapear. Dealership employees stole belongings out of the trunk of my trade in car. The salesman, Luis, looked for them and found half the contents of my gym bag in the trunk. Unfortunately, the dealership lost those, too. It took two months to get my license plates because of a typo the dealership had on my paperwork. I tried to work with Ryan in Finance to keep track of the status, but people hardly ever called me back. It's now three months since I bought my car and I'm still waiting for the second electronic key - because the salesman accidentally gave it to another customer. The sales manager, Nettra, promised to send someone out to make a new key three weeks ago. But, despite all the messages I've left for him, he hasn't been calling me back. More

If you are shopping online and are looking for a particular If you are looking to purchase a particular vehicle from this dealer and want to work a deal from long distance.. It’s not worth it.. They don’t g If you are looking to purchase a particular vehicle from this dealer and want to work a deal from long distance.. It’s not worth it.. They don’t get back to you in a timely manner... More

Incompetent Not happy with the dragging out of getting the title processed, should not take a month! They sent papers to us twice for the title that they forgot t Not happy with the dragging out of getting the title processed, should not take a month! They sent papers to us twice for the title that they forgot to get us to sign. Still have not received my new tags and my 30 day tags run out on Dec.3rd. If I don't have them by then, I will most definitely update this! More

Amazing service by sales: Anthony Taylor I walked in to the dealership one week ago, thinking that I would look into Sentra for purchasing. However, when I walked in, I was greeted by Anthony I walked in to the dealership one week ago, thinking that I would look into Sentra for purchasing. However, when I walked in, I was greeted by Anthony, one of the sales persons, and was promptly walked through the options. He introduced me the aggressive discounts they were having on Altima and suggested that the adjusted price might work for my budget after all. Afterward, he was very prompt with test drives and getting the estimates for the car. He was very friendly, imformative, and understanding through out the process. He followed up with me through phone calls on my process with research afterwards and kindly set down again to talk over the financing when I returned a week later. I really appreciated Anthony's service and he would be the main reason to go back to Passport Nissan in the future. More