Passport Mini of Alexandria

I brought my Cooper S in for service after being told by another dealership that I have $1100 worth of services that were, apparently, "not covered" by my rather expensive extended warranty. The previous de another dealership that I have $1100 worth of services that were, apparently, "not covered" by my rather expensive extended warranty. The previous dealership charged me my warranty deductible of $100 for services/repairs which they did NOT fix. David Rockwell, Passport Mini of Alexandria, not only evaluated the so called "required repairs" for validity; but also, contacted Fidelity Warranty Services to address the coverage(s) and the have the deductible waived for services performed at they're location. Overall, my experience with Passport Mini of Alexandria was, by far, the absolute best service and customer care I have ever experienced; and, is all in thanks to David!!! More

I worked with Brian Dileo to order my Mini Cooper S Hardtop. Since I do not live in NOVA, I did 90% of my correspondence over email and phone. He was great to work with answering ALL my questions i Hardtop. Since I do not live in NOVA, I did 90% of my correspondence over email and phone. He was great to work with answering ALL my questions in a timely manner and getting my Mini order in promptly. Picking up the Mini was a great experience. Brian did an exceptional job explaining all the components in the vehicle and insuring I had no questions prior to leaving the lot. This was by far the best purchasing experience I've had buying a vehicle and will not hesitate to recommend Passport and Brian to anyone looking to purchase a Mini. It was well worth the 100 mile trip. More

Andy Fortney was great at finding me a last minute Mini lease special. He helped me find exactly what I wanted and never seemed pushy. Thanks for all your help Andy! lease special. He helped me find exactly what I wanted and never seemed pushy. Thanks for all your help Andy! More

I would like to begin with I love my “NEW Mini Countryman” and am so glad I purchased from Passport of Alexandria. I went to Passport specifically because of the reviews I read online about the d Countryman” and am so glad I purchased from Passport of Alexandria. I went to Passport specifically because of the reviews I read online about the dealership; service department and Sales Staff. I cannot say enough wonderful things about the dealership, Sales and finance staff. Everyone was great from the beginning to the end purchase. When my fiancé and I stopped in we told Charles my sales associate that I was looking and just wanted to take a test drive, Instead of getting the put out salesman routine (don’t bother me unless you are buying) that I've received from other dealerships over the years, Charles was great he walked me through the large selection of Mini’s until I found the one I liked, he grabbed a set of keys for me and got into the back seat. And while on the no pressure just have fun test drive he was explaining all the great features the Mini has to offer the driver. I knew when we pulled back into the lot I was going home to get my car to trade in; we told Charles we would be right back. When we arrived back to the dealership Charles and the staff were wonderful made us feel like great friends. Even though everyone was crazy busy (this being Saturday afternoon) everyone said hello and nobody forgot about us. I have to say the main thing that I don't like about buying a new car is going through the finance part. “BUT” let me say that Annie is the” BEST” finance person that I have ever made a large purchase with. She was very patient and did the best that she could to make sure that I got a great loan and was taken care of. She explained everything in detail to make sure I understood and not one time did I feel pressured that I had to agree to something that I didn’t' want or anything I did not need. I don’t usually feel comfortable or at home among friends during this process but that is exactly how Annie makes you feel. All I can say is if you’re looking for a fun new MINI, go to Passport of Alexandria and work with Charles and Annie. Sincerely, Christina proud new owner of Oxford green mini country man….. Lets motor? More

Just purchased a 2012 Countryman from Brian at Passport Mini and it was a great experience! This was my first new car purchase and first time dealing with a dealer. I scheduled an appointment at 7pm on a F Mini and it was a great experience! This was my first new car purchase and first time dealing with a dealer. I scheduled an appointment at 7pm on a Friday and Brian was waiting for me when I got there. Once we had agreed to terms, we were handed over to Andy. It was around 810pm and Andy had the paperwork processed and out the door in about 7 minutes. He even found me a better interest rate than was originally discussed! Very, very pleased with my new Mini and would recommend Passport Mini to anyone looking to buy one. More

I arrived at Passport Mini of Alexandria from Hampton VA late in the evening on Monday, to late to complete the necessary paperwork. I had located a limited Mini Hampton Edition online and wanted it for my late in the evening on Monday, to late to complete the necessary paperwork. I had located a limited Mini Hampton Edition online and wanted it for my wife for Mother's day. I was unsure if I could re-arrange my work week to accomodate to return trip to Alexandria. Kyle Goodwin offered and shipped my new Mini to my home as not to have my wife and I make the trip back to the dealership. His offer was after we agreed on the deal. My Mini was delivered as scheduled to my front door just in time for Mother's Day. Customer service at the highest level; thanks Kyle. More

Found mini online exactly as one I had on my "bucket"list--worked w/Richard over the phone--he was fantastic--he had all the paperwork ready for me to sign--I got a flight from Atlanta the next "bucket"list--worked w/Richard over the phone--he was fantastic--he had all the paperwork ready for me to sign--I got a flight from Atlanta the next day-flew into Ronald Reagan Airport-Richard picked me up at the airport and gave me a brief tour of D.C.area--onto dealership--eveything went very smooth--Richard explained the Mini down the the very last detail(this was my first)I got the car of my dreams and the dealer to boot--what a win/win situation for me.I drove the car back to my hometown near Atlanta-I got 36.9MPG--awesome--Almost forgot to mention Annie in finance-what an awesome woman--had my paperwork all ready-a few signatures and I was gone---thanks again Richard/Annie-for a super experience at your dealership. More

Andy Fortney was easy to work with, polite, timely and helpful. Both in telephone conversations and in person, he provided honest information and did everything he could to make the transaction pleasant. helpful. Both in telephone conversations and in person, he provided honest information and did everything he could to make the transaction pleasant. More

I started out looking at a Volkswagen gti that they had already had on their lot. I ended up calling too late and they sold the car. Brian went out of his way and found another volkwagen gti for me in the already had on their lot. I ended up calling too late and they sold the car. Brian went out of his way and found another volkwagen gti for me in the same condition as the one they previously had. There was a lot of struggles in me being able to get the finances and everything for the car and he was patient and helped me find a way to do it. The car looked great it seemed brand new. I have had the car for a few months now and I absolutely love it. The customer service overall was fantastic. Not most dealerships you can trust but they really do care about finding you a good car that you are going to like and enjoy. I had a great experience overall and I would definitely go back to them if I'm looking to ever get a car in the future. I recommend them to anyone who is looking to purchase a new or used car. More

I was able to estbalish an excellent rapport with Jeff, Ahmed and Andy ... during my visit and ultimate purchase of a used MB-ML-350. Each of these individuals demostrated their professional acumen, and t Ahmed and Andy ... during my visit and ultimate purchase of a used MB-ML-350. Each of these individuals demostrated their professional acumen, and their "expert" knowledge of the product they are responsible for selling. Each also had an unflagging dedication and willingness to solve any and all concerns arising during the negotiation process and the ultimate delivery of the said vehicle. I salute Jeff, Ahmed and Andy --- for the excellent customer service they provided to me each step of the purchase process and delivery of the vehicle, accordingly --- for that I thank them all so very much!! Regards, Max More