Passport BMW

I had a very positive experience working with Sami throughout the purchase of my vehicle. From the beginning, his communication was excellent. He patiently answered the many questions I had and prompt throughout the purchase of my vehicle. From the beginning, his communication was excellent. He patiently answered the many questions I had and promptly followed up whenever additional information was needed. He also coordinated effectively with both the finance and service departments, making the entire process smooth and straightforward. The finance and service teams were equally professional, courteous, and efficient. While there was not much room for negotiation on either the vehicle price or the extended warranty, I believe I received a fair and competitive deal overall. I was especially pleased that my registration and tags arrived in less than a month. When it was time to have the tags installed, I simply drove into the service department and was greeted by a professional, courteous, and efficient team that completed the installation quickly. Overall, everything went very well, and I am satisfied with my experience. I appreciate Sami’s responsiveness and customer service, as well as the professionalism demonstrated by the entire dealership staff. More

Awesome always came through for me makes the impossible possible passports bmw is my dealership possible passports bmw is my dealership More

My mother and I were well taken care off. Sami in particular was very helpful and understanding. He made the process very easy for us. Sami in particular was very helpful and understanding. He made the process very easy for us. More

The customer service is extremely helpful. I never felt rushed or pressured to do more than needed. The environment was very positive as well. I never felt rushed or pressured to do more than needed. The environment was very positive as well. More

Great customer service, Sami, my sales person, made the process very smooth and easy, also explained everything about the M2. Highly recommend Passport BMW process very smooth and easy, also explained everything about the M2. Highly recommend Passport BMW More

I’ve done everything possible to remedy this bait & switch! It’s in the lawyers hands now! switch! It’s in the lawyers hands now! More

Very shady dealer. They will tell you one thing one day and something completely different the next. I requested additional photos of a vehicle I found on their websit They will tell you one thing one day and something completely different the next. I requested additional photos of a vehicle I found on their website on Wednesday afternoon and received them the following day. After reviewing the photos, I decided to move forward with the purchase. I contacted Rob, the sales representative, informed him that I wanted to buy the vehicle, and we agreed on a price. I immediately sent my ID information to begin the purchasing process. After sending all the requested information, I heard nothing from the dealership for the rest of the day. On Friday morning, both my wife and I received alerts from Experian notifying us that BMW Passport pulled our credit scores (hard hit). About 30 minutes later, I received a phone call from the sales manager telling me they had sold the car to someone else and that there was “nothing they could do about it.” When I asked for an explanation, the staff began blaming one another, stating that the sales manager should have marked the vehicle as sold on Thursday. They also indicated that this individual was not working on Friday and were unable to explain why the vehicle had not been properly marked or reserved in their system. This lack of accountability suggests a poorly managed operation with inadequate internal processes and controls in place. To make matters worse, I live out of state and had already planned to fly to Washington, DC to pick up the vehicle. I even purchased plane tickets - I lost the cost of those tickets as well. Extremely unprofessional experience and a complete waste of time and money. More

Passport BMW of Suitland, Maryland ripped us off for $3,009.91. Here's how: our 2015 BMW 338i was leaking oil. A friend thought it might be the oil pan gasket. But we had no idea. We took it to Passport $3,009.91. Here's how: our 2015 BMW 338i was leaking oil. A friend thought it might be the oil pan gasket. But we had no idea. We took it to Passport BMW. Our service rep said a thorough inspection was done and they found the oil pan gasket was leaking. So we authorized the work. The service rep said the vehicle was test driven "multiple times" after the so-called repair. We picked it up New Year's Eve and were told it was fine. We were initially appreciative they fixed it so fast, as we were shipping it to Florida on a covered car carrier on Jan. 5. As soon as it got to Florida, we realized the oil leak in fact was NOT fixed. We took it to a Florida BMW service center. They said the leak was in the valve cover gasket and that the smell we had before and were still having would not have come from the oil pan gasket. The Florida dealer actually fixed the problem, but we were out another $3,000 plus. We contacted Passport BMW to complain. Our service rep, who was courteous and professional throughout, nonetheless listed on our receipt that the car had the exact same mileage on it when we brought the car in and when we left it. So it was NOT test driven. She referred us to the service director, T.J. Lipinski, who totally blew us off, saying it didn't matter whether the oil pan gasket was leaking or not, because we authorized them to fix it! How's that for professionalism and integrity? He indicated Passport BMW did NOT conduct an inspection of the vehicle. We have complained to BMW of America, the Better Business Bureau, and if the BBB doesn't resolve this, we plan to sue. DO NOT TAKE YOUR VEHICLE to Passport BMW! More

Dominique M the loaner car coordinator goes above and beyond to always help us get a great loaner and never seems to busy to help a customer. Plus Dominique is always in a great mood and happy to he beyond to always help us get a great loaner and never seems to busy to help a customer. Plus Dominique is always in a great mood and happy to help! More

My wife and I are very appreciative of the exceptional service we received from Dominique during our last visit to the service center. While fulfilling our request for a loaner, Dominique learned that my service we received from Dominique during our last visit to the service center. While fulfilling our request for a loaner, Dominique learned that my wife was in the market for a new vehicle. He took the initiative to inquire about her preferences which revealed that she wanted an suv. Dominique went above and beyond to get her an X1 loaner. My wife experienced almost hurricane level wind and rain during her drive home from the dealership. Despite the fact that she was leaning towards a Mercedes suv, the feel and performance of the X1 during the drive home sold her on BMW instead. The fact that we recently purchased a 2026 X5 from Passport is just the latest in a series of positive experiences at the dealership that includes Dominique's interest and persistence in providing customer service. More